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Hotel overview
Location
Las Vegas - Center StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Early check-in fees and minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking - Effective immediately, Horseshoe Las Vegas charges for parking.
Resort Fee - For guests arriving from all origins, a mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
- In-room Wifi for two devices per day at the Premium Wifi speed of 20 Mbps
- Fitness center passes for two per day (for those properties with a fitness center)
- All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs are the only animal allowed. Up to 2 dogs per room are allowed.
Dogs must weigh 50 pounds or less each, and be present at time of check-in.
Dogs are only allowed in specific rooms so it is imperative to book the PetStay Category.
Guests travelling with their dog(s) will be required to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
28329 reviews
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Aug 28, 2023Bad experience, bad customer service
Bad customer service , rude at the counter of checking in , Do not listen to the guest , they don’t seem to care about accommodations , operator was more interested in the concern of the next operator on her side and what the guest concerns where rather then tending to me the gust
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Aug 28, 2023Rude front desk. Thank God they outsource
Front desk was rude. I don’t enjoy being disrespected when I’m trying to purchase a room. To top it all off the AC didn’t work, the skink didn’t drain. The only reason I’m not leaving a 1 star is because the shower was nice.
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Aug 27, 2023
Racisms by dealers, uncaring supervisors, resort fee for nothing. It is not worth even with the great location
We had a really unpleasant visit. I paid two room upgrades with strip view. I was charged for the upgrade (daily) and yet the rooms were facing flamingo street. The view wasn’t bad but not the upgrade I was paying each day of my stay. Worse came when approaching the card tables, TWICE we were warned by two different dealers we could not sit to play unless we only spoke English (all the time even among ourselves). What? I approached one of the supervisors to inquire about what kind of casino policy that was and this person clarified, any conversation with the dealer had to be in English but there was no restriction on how or what I spoke with my family. I brought up what the dealer had said and another lady dealer confirmed was I was saying. The guy limited to say “we could talk among ourselves any way we wanted” and that was all action he was willing to take. Insulting and despicable actions with no accountability. You get charged (not limited to this hotel) resort fees which are supposed to cover different services such as pool, gym, phone, internet, etc. wifi service is not just slow but unreliable, you just can’t have a 5 minute stable connection. Such a great justification for those resort fees. Parking lot, another additional fee which provides horrible service. Dirty place, unsupervised place. You park your car and wish for the best, walking from parking lot to hotel be ready to get high on weed. The place and elevators reeked of weed. It is Ilegal to use in public places and yet the place reeks of it with no vigilance you could walk in people openly consuming on parking lot carrying all the way to elevators. Food court on basement was dirty and again unsupervised. I guess, that place does not hold any money the casino cares for so they see no need to have any security personal there, in our one and only visit there we were trying to order when a group of people came in, thrashed the utensil stations , tossed stuff around the place for a few minutes, eventually minutes later they left on their own. It took security to show up a good 10-15 minutes since things started, one security lady finally showed up and a few minutes later another security guy came to look around. Luckily these guys went only after the material things and left every person present there alone. Scary thing.
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Aug 27, 2023
Very Disappointing
Stayed at the Horseshoe with my daughter for her Birthday. The location was nice, but that is about it. Our room was very dated. We had an ironing board, but no iron. Zero housekeeping the 4 days we stayed. Called down for towels and never received them. Elevators were broken 1 of our days, so had to have security take us up to our floor. NO IDEA what the ridiculous resort fees are for!!! WiFi constantly had issues!!! When I go back to Vegas, I will 100% stay elsewhere!!!
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Aug 26, 2023Many Photos Added. Excellent Stay and Service
My wife and I stayed here for two nights. We asked for a quiet room on a high floor and that is what we got. Very comfy bed and pillows, fridge, fast internet and many channels on the TV. Great fitness center and pool (the deepest on the Strip). Many very good restaurants nearby. Very friendly staff. Management should be very proud. I added many photos and will return again soon.