TripAdvisor traveler ratingbased on 3072 reviews
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Important information for our guests:
Smoke-Free Policy - All public areas within the vicinity of Washington D.C. are smoke-free.
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3072 reviews
We Didn’t Like the Location
My spouse and I stayed at the Holiday Inn Washington Capitol for two nights in early January 2020. We reserved our room online. We are IHG (InterContinental Hotels Group) Rewards Group Gold Elite members, but we do not feel that we received any special recognition. The Holiday Inn Washington Capitol is located south of the Mall just 0.1 mile from the Air and Space Museum. Although the hotel’s name includes “Capitol”, it is about 0.8 mile southwest of that famous building. The hotel is located near the offices for the Smithsonian Museums, as well as near other governmental offices like the Department of Education and the Office of Special Education. This means that the area is busy during the workweek/workday but is a bit desolate in the evenings and on weekends. It also means that the few meager restaurants within a block of two walk of the hotel are more geared toward office workers grabbing a quick self-service casual lunch than hotel guests looking for a more relaxing full-service evening meal. There’s a McDonalds, Quiznos, deli, and Starbucks in the same block as the hotel, with varying hours of operation. A CVS pharmacy (which sells other sundry items) has mostly daytime hours. Fortunately, the hotel offers two full-service restaurants called the 21st Amendment (see our separate review) and the Capitol Bistro, as well as a more casual grab-and-go daytime Coffee Kiosk and an adjacent Starbucks. The hotel is located just a block from the L’Enfant Metro station, so it is easy to reach other areas of the city, although taxis and ride services (Uber, Lyft) are also readily available. Hotel public areas include a large lobby, seasonal rooftop pool (which we imagine is a hit with vacationing families in the summertime), fitness center, business center, and guest laundry. The hotel offers self-parking for a fee of $45 per day. This hotel has conference and event space, which is why we stayed here; my spouse was presenting at a work-related trade show in the hotel. The hotel offers 536 rooms spread over eight stories. We booked a one-bedroom suite, but it was not particularly conducive to a relaxing stay. Although our room was technically located on the second floor, due to the elevation of the land, it was actually on the ground floor/street level because our rooms faced an interior outdoor courtyard. Because we visited in the wintertime, that courtyard was relatively unused, but we could see the tables and chairs that office workers and guests must occupy in the warmer months, which would provide no privacy for our suite of rooms if the curtains were open. Upon entering our room, we immediately encountered the bathroom, which was long and narrow, with an expansive vanity (but only a single sink), shower/bathtub combination, and toilet. A long hallway led to the cozy living room, with a small loveseat, TV, mini-refrigerator, and counter with a wet bar and coffee maker (our room had no microwave). The bedroom was spacious, with a king-size bed and nightstand on each side, a desk and rolling chair, a second TV, and a padded bench suitable for holding a suitcase. We were assigned a handicap-accessible room (even though we try not to occupy such rooms because we have a mobility-challenged relative who truly needs one), so the closet in the bedroom had a low hang bar, which was too low for some of our clothes. The bathroom area near the toilet and the bathtub contained the required grab bars, as well as a shower chair that could be attached as necessary. The other accommodation were long plastic handle pulls on the draperies so that someone in a wheelchair could open and close them more easily. Our room had lots of windows, but we were not totally comfortable having the curtains open, nor did we have any sense of security that someone from the outdoors could not access our room. However, our main issue with the suite was the heating system; it was very difficult to maintain adequate temperatures on the very cold week (probably the only one this winter) that we visited. It seemed that the unit in the large bedroom was always blowing cold air, whereas the one in the small living room was overly hot. Unfortunately, we really did not enjoy our stay at this hotel; we did not like the location, and we did not find our room comfortable.
This hotel is in the perfect spot. Only 2 blocks from everything. The rooms were very clean and the beds were comfy. Nice restaurant and Starbucks on the first level. Parking was a bit expensive at $40 a night. At least we didn't need to park around town. We were able to walk to everything.
Prime location for all tourist attractions! Less than 5 min walk to mall, and less than 10 mins to the Capitol Hill. Large clean room and check in was easy. Starbucks on site which makes breakfast easy. We had room service one night which was average. Yes it is near rail tracks but it didn’t wake us and we didn’t hear it if the tv was on. Large bathroom and shower, again clean and fit for purpose. Pharmacy and McDonalds next door in case you require anything.
3rd visit since December, I recommend
1st visit. 12/09-11/2019.Solo. Parking 50. a day w/in & out privileges. Elevators go right up to lobby and connect over to elevators for rooms. Super convenient. Handicap parking. Door is heavy and awkward. Super location for everything. Plenty within walking distance, especially Smithsonian museums and National Mall. Plenty of dining options right outside the lobby doors, not far at all. Including a ton of food trucks at lunch. Cvs, McDonald’s, nail salon right outside. Starbucks in lobby, 2 restaurants(one with breakfast, lunch buffet. One sports bar type) call ahead to see what’s offered. Very busy all the time. Great food really, hot , cooked as requested. Don’t be in a rush, cause service is slow. They had construction of replacement of floor above my room, sledge hammer loud with dust flying everywhere. I went down requested to be moved and was moved. Not a big deal but would have appreciated knowing this before booking. Room faced the train station, which is loud 24/7, but I’m used to it.( grew up beside train tracks. Consider that when booking. Housekeeping had to replace a broken coffee maker. Thank goodness for Starbucks in the lobby lol. Great visit, love this property. Pieces of ceiling in parking garage fell on my vehicle on last day. Scratched my top, hood(the day I checked out). Took pictures and called. Ebonie Wilson night Mng. Reimburse my parking charge. Sent her photos. 2nd visit 12-30/1-1/2020. Took my niece up for New Years. Requested same room. Very pleased overall with everything. Room service was top notch . Housekeeping did a great job. Kids also eat free with vouchers. Plenty of food options. Felt very safe in this area, hotel, property. Has charging station/work station in lobby which is great with teenagers. Visit 3 2/1-4/2020. With friends from NYC. Requested same room. Ebonie Wilson made sure it was available. She does a great job making you feel appreciated as a customer. I checked in day early to see certain museums.The parking lot elevators were under maintenance, out of order. which tough on a handicap person. No forewarning. I parked, unloaded, got to elevator area and had to walk up driveway area, with all my luggage. When a handicap person books, This definitely is something the company should advise about. Unfortunately found a pair of dirty underwear on the air unit at window beside the bed as I was checking into room. I was filming my visit and laughed out loud when I seen them. Had to stop filming to call front desk. Housekeeping came up, got them, disinfected the room. Front desk(man) didn’t seem to care at all. They were like “oh well, no biggie”. Several hours later I ran into Ebonie Wilson downstairs and I told her what happened. She had no idea. At checkout looking over my bill, she gave me a parking credit. Just glad it was me who found them not my friends from New York City. I was mellow about it but grossed out at the same time. Just made the room feel dirty. Didn’t appreciate the lack of concern from front desk employees(men) (4-6pm). Overall, I love this property. The pool area was closed off, I wanted to try and see fireworks on New Years from roof area with child but doors were locked. Great workout area, ice, drink machines convenient, recycling cans available. My room had a mini fridge, keurig coffee maker. Super convenient . Great view. Lots of windows. Plenty of space. Handicap accessibility is really good. And Ebonie Wilson always goes above and beyond to make people feel appreciated for their business with company. I want to try other properties but she makes it difficult, in a good way. Along with location within walking distance to so many things. Cab rides are quick and cheap. I tried to book this property for inaugural dates but it was already sold out, to my disappointment. I do recommend this property. If you have mobility issues, ask about construction, renovations, elevators working before booking. And do a walk thru when checking into room. I always move curtains off the air vents when I check in, habit. (Surprising what you might find)lol Thank You Ebonie Wilson, your a true gem to work with . Every property has issues. It is how they are handled, that makes the difference.
Hotel was good but metro was a pain
Hotel is in front of the metro so you will hear it at all hours . Parking is expensive but in /out privileges . Staff at restaurant were lovely ; breakfast was pricey but good . Buffet dinner was good too . Room layout smart - great shower . Overall - hotel was good but metro was a pain .