TripAdvisor traveler ratingbased on 363 reviews
Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating363 reviews
I had better service than ever before. I received free drink vouchers when I checked in. While we were enjoying them the supervisor texted to be sure our room was ok. We also ate at the restaurant. The food was hot and fresh. Hotter than I serve at home. After dinner I wanted a diet Pepsi. The hotel only had Coke products. Ron, an employee offered to go to the store and get me some! I have probably stayed in 100 Motels and Hotels over the years. NEVER have they given such service. I gave him money and he came back shortly with the 2 bottles I asked for. (I paid $1 each for this, but paid $4.12 for a smaller bottle at the airport) We ate breakfast at the restaurant every day because of convenience. One day off the menu, the other days the buffet. Food was quick and good. The room was comfortable and clean. Parking was under the hotel so very convenient. Cost $10 per night, a reasonable fee. (Area parking is a problem in city center but not here.)
Great Customer Service by Front Desk Staff
Stayed here Saturday night. In town for the Big 12 Wrestling Championships. Andrea and another young lady were very friendly and made me feel welcome when I checked in. Andrea helped with directions to the BOK Center and also mentioned the Free Shuttle which was very nice. That night in the restaurant when I went to put the charge on my bill I was told they couldn't make room charges. Same thing for breakfast yesterday morning. I was planning on charging both meals in order to receive IHG Rewards points. I mentioned this to Andrea who was back at the Front Desk Sunday morning. She told me she would add additional points as they had not been able to enter room charges for the past five days. Andrea also upgraded me to a two room suite that was very nice. The parking garage was nice also.
We are planning an overnight stay in Tulsa Oklahoma to attend the Miranda Lambert concert in early February. In preparation, I spent hours researching hotels and locations that were safe for two women anticipating a late evening of good music and lots of fun. I found a Holiday Inn property (City Center) located very close to the BOK Center that had wonderful reviews, and although it was already late, decided to call the hotel directly to get information on the shuttle, parking options, and general info I couldn’t find online. I spoke with Katy, the night supervisor, who was so helpful in answering all my questions and giving me additional information regarding the hotel property, restaurant options and local attractions. Based on the wonderful customer service I received from her, we booked our reservation. If the hotel service is as great as the customer service I received from Katy, I am confident our stay will be absolutely wonderful. I am certainly looking forward to Miranda, and also to meet Katy (who assured me she would be working that evening) so I can give her a hug, and thank her personally for her kindness and help in making our trip perfect! Lots of details go into making a property great, but customer service for me is #1. Katy is a wonderful asset to the Holiday Inn chain!
Staff is very friendly and accommodating. The food and drinks in the grill were pretty good, for the choices offered. This was our second stay, here, and once again stayed on the 15th floor. The balconies with view are nice. Balcony is nothing fancy, by any means, and at least it was cleaner, this visit. Executive suite is nicely arranged, but the bathroom is really tiny and somewhat difficult to maneuver. No way two people could utilize it, at one time. There were ceiling panels that were out, in the kitchen area, and there was thick dust everywhere. (Took pics, but could not post) The TVs would not come on, until my husband checked all the wiring and plug-ins. The Wi-fi was not accessible, and our phone did not work. There were dishes, still in the dishwasher, and there was no dish soap, dish rags, or dishwasher detergent. We have never before seen a large outdoor type, trash night, inside a hotel room. There was food or something on the couch, in the sitting area. We don’t expect high end, at an HIG, but we do expect comfortable and clean. We travel quite extensively, for business and leisure, and this was a little disappointing. *The maintenance guy was very prompt, nice, and helpful.
This is a really nice hotel in downtown Tulsa. Several good eating establishments within walking distance. The parking is very nominally rated and safe and convenient. The staff even volunteered to carry in my bags during the check in process. This will be my go to hotel whenever I am in Tulsa.