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1522 reviews
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Jul 06, 2025Excellent Bartender/Waitress
I really enjoyed my stay at this hotel. The bartender was awesome. Kerri was very attentive and was able to handle herself with extreme confidence while serving multiple guest.
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Jul 02, 2025Perfect Overnight, Not Fancy But No Complaints
This Holiday Inn is particularly beautiful, located near several restaurants and a few minutes from Historic Williamsburg and William & Mary. The lobby is gorgeous, has an unassuming bar and a small restaurant. The gym is surprisingly well-outfitted, and there is an indoor pool and very clean hot tub. The room was a double queen, and was very nice. Larger-than-average in-room fridge, comfortable beds and bedding, working A/C that responded to controls, TV. Free WiFi. Dove products in the bathroom. Ice machine on the floor. The breakfast is not free, but is AMAZING and 100% worth the $16/pp ($10/pp if you book with your room.) Even trying to be nit picky, the only negatives were that the pool is not heated and was quite cold when we went in (but the hot tub was right there, so no biggie) and the pool towels are hand-towel size. Really, this hotel is clean, comfortable, aesthetically pleasing, the food is delicious, the service was super polite and professional, and it has everything you need for a short hotel stay. Perfect place, and decent price for Williamsburg.
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Jun 28, 2025
Friendly staff and comfortable facilities- made hot summer stay enjoyable
Relaxing stay with friendly, helpful, and kind staff. We were checked in with Andreus. in the middle of a huge storm. He was kind and we were checked in quickly. And, he reassured us that there was a good back-up generator. He was always pleasant and greeted us when he saw us during our stay. Marian and Fernanda were pleasant, friendly, and welcoming when we came for our yummy breakfast. They were quick to greet us and always there to help. Sasha was pleasant and helpful with housekeeping request. She went above and beyond to provide assistance. And, at check-out, Sam was kind and helpful. Great staff and relaxing and comfortable surroundings made this trip extra special.
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Jun 15, 2025
Excellent Stay
Again another wonderful room at a Holiday Inn & Suites!!! Huge room - perfect condition in every way! Very comfy beds and beautiful shower.
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May 11, 2025Never again
Honestly, if it was only one or two below issues, I wouldn’t bother wl leaving a review. At check-in, total chaos. The clerk was trying to check in 2 of us at the same time and it was simply chaotic and rushed. There were no other customers waiting—so not sure what the extreme rush was. Next, husband is loading lots of luggage onto the only luggage cart around. As we struggled to push cart to elevators, noticed a tire was completely flat (had been flat for so long that the actual tire was cut and off the rim). The room had several red stains in the tv area. We had requested extra pillows and blankets when making the reservation and none were provided. We went to the pool and hot tub area looking forward to the hot tub after a long stressful week and there was so much foam on top you couldn’t see beneath. Went to grab a cup of coffee in lobby—cold coffee. There was a manager on duty who apologized and brought us pillows and blankets. She said the foam was from people eating in the hot tub (?) Next morning took grandson for a quick swim and upon leaving pool realized we hadn’t grabbed a pool towel. Walked to area for storing pool towels and none were clean. Went to front desk wl dripping/shivering 5 year old to ask for a towel and got a look of confusion from clerk as she said that’s not my area. I asked her to find a towel please and she walked away as if going to find a towel. We waited for at least 5 minutes and nothing. I went over to coffee again hoping for hot coffee but this time it was empty. We caught a glimpse of the other clerk and he just walked by. I did say this was totally ridiculous. The female clerk never came back and we proceeded to elevator dripping wet. You see, none of these incidents were horrible if isolated but coupled together—not happy at all and will definitely never stay here again.