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TripAdvisor traveler rating627 reviews
Nice place in a nice area!
First time in this area, with TA reviews this seemed like the best choice as they not only had an indoor pool, but had outdoor as well which seemed hard to find in the area. I thought they did a good job during covid, rooms were a little smaller than expected but I would return there in the future!
In need of updates
Nikki on reception was pleasant to deal with at check in. The lobby area looked modern but the same cannot be said for the rooms. The room was clean and adequate, but the decor felt drab and dated. There was a Keurig in the room and the bed was very comfortable so that was a huge plus. I have to say that the staff manning the bbq were pleasant even though we didn’t eat there. We would stay again but would request an updated room if that is possible.
Great location - Good value
Searched for a place within walking distance of stores and restaurants and settled on the HI because they also have an outdoor pool. We were very happy with the visit. Comfortable and clean room. Staff was very friendly. Small outdoor pool was great to lounge around in the sun. Hotel is next door to coffee and convenience store as well as within walking distance of all the restaurants and shops. No need to use your car once you check in. Hotel is a bit older, but it is well maintained inside. Restaurant was closed as was the fitness center due to COVID so can't comment on those but it is so close to so much, you don't miss the restaurant. Very good value as well for the area.
Rude customer service
Never been. As nice as the place looked online and great reviews online, their customer service is poor. I called and said I was looking into July 4th long weekend and if their pools will be open or plan to be. Totally understand with covid, nothing is guarantee. It would be nice to know as each hotel is different with their indoor and outdoor pool policy. However, being told "As far as I know, it is what it is" and hung up on. Now I'm not going to even bother with thi place.
For the fourth time I was staying in this hotel. After a very long travel I was welcomed by Dan from the Frontdesk. Dan made me feeling very welcome and after such a long travel a super friendly and professional welcome is fantastic ! The room was good and clean as I was aspected. The Housekeeping treated me very good and they understand their job. I want to say that for me Dan from the Frontdesk is the employee of the year, but I really don’t want to forget the Housekeeping. Thank you !