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169 reviews
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Jun 06, 2025Under construction…avoid for now.
This is not renovated…yet. It is currently pretty tacky, with musty rooms, closed amenities, rodents, and non-working elevators(!) Avoid this if you have ANY other options until they actually do renovate it. The location in downtown is good, but the hotel is really a mess. Ugh.
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Jun 06, 2025Broken elevators, no hairdryer, but plenty of fighting
The hotel's elevators are broken, which apparently is a constant thing. They never really explained this at check-in, but told me to follow the signs to the elevators, which are in a back office area. That one is for laundry and garbage and the door didn't close, so I only took it once. The room was 65 degrees and it took about 12 hours for the heat to really kick in. The heater is blown-hot-air type of thing on the upper wall, so imagine a high pitch whine all night long blowing around air. There was no hair dryer and the room phone didn't work so I couldn't call for one. I tried taking the stairs only to get off at the second floor because the stairs didn't go all the way to the first. I found myself in the middle of an MMA event being held at the hotel that night, complete with people warming up right in front of me and a giant cage with competitors fighting in the main ballroom. Wyndham wouldn't refund my money for this stay, but instead invited me to join their members program. It is a terrible hotel and you should avoid it as much as possible.
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Apr 07, 2025
Don't Go!
The front desk was very unfriendly and the place was creepy. It is huge but feels very empty. Lots of reviews showed mice in the rooms, which we didn't see until after we booked it so we didn't end up staying. Stay clear of this place. Go to the Courtyard Marriott instead.
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Apr 09, 2024
A disaster in Holiday Inn downtown Rochester Ny
Up on arrival rooms where not ready.we understood since we arrived at noon. But weren’t able to check inn at that time. So we left and enjoyed the day . Around 5 pm came back and had to wait for more than 1 hour in line to check in. Our room 646 was not clean at all and heavy cigarette smell. Carpet full of crumbs , Asked for service but never came. The next day room was never cleaned again even after asking the receptionist for service several times. A complete disaster. I do not recommend this hotel at all . Marc
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Apr 09, 2024
Stay elsewhere
I had to wait for an hour to check in. There was a line and for some reason it took a very long time to check each party in. I was given a 20% off coupon for food or drink as compensation, but I wasn't interested in spending more money at this property. Garage was trash-strewn and had water dripping from the ceiling. My 7-year-old got out of the car and immediately found a razor blade on the ground. Tub was stained and there was a tile loose in the bathroom ceiling. Lobby strewn with construction materials. Breakfast was not made to order as at other Holiday Inns but was instead a buffet.