Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating3346 reviews
Great place to stay and relax.
Beautiful 7th floor unit with balcony. Onsite restaurant with great food. Outside dining available by the pool and mini water park. Right on the beach. Interesting feature is that guests wear wristbands so that guests are served with priority over outside patrons.
No vending machines on property and the only place to get a soda is at their store which closes at 10. No breakfast room service- not exactly why this is called a “resort”? The staff is very indifferent. The restaurant not way to find out anything about the resort (restaurants, restaurant hours, fitness center, spa….) we called down to the desk and they said the only place to find this info is on the web site. This is not a place I would come back to and I am IHG platinum elite…
Terrible Customer Service Zero Accommodation
They don’t even let you take advantage of being a Diamond Elite member. No late check out after being out all night. So make sure you’re in bed on time on vacation or you’ll wake up to them banging on your door to kick you out. Front desk is condescending asf when you ask for a late check out. They have 3 Diamond Member parking spot and 20 handicap parking spots. Terrible customer service here…i will NEVER return here! They cater to the people who aren’t of color. Worst experience ever and a great way to end the 2023 year.
Worth a return visit
Having your beach loungers and umbrellas set up for you was a real plus. The temperatures were down so we just enjoyed the super large hot tub. I did take a dip in the pool after having sauntered around in the hot tub for a nice period. The beach side bar had pizza that was pretty good for a hotel. The servers were on top of things. The only negative was having to wear an arm band the entire time we were on the property or if like me, it was so tight, I had to wear it everywhere we went. The premises was well kept and a shuttle to the parking lot was convenient during the day.
I wont stay anywhere else but 9/2023 not perfect
I am a platinum IHG member who stays at this hotel at least once every year. I love everything about this place and it is the only hotel in PCB where I'll ever stay. On some visits, we never leave the hotel because everything you could ever need is right there. My only complaint about my 9/2023 stay is the way we were treated by a member of the hotel staff on our last night. We were walking through the parking lot on our way back from dinner. One member of our party happened to exhale vape smoke in the hotel parking lot. That prompted one of the hotel staff to become very rude and order us to the smoking area. He was so rude that we chose to simply walk past him and not even acknowledge that he was talking to us. I do understand that the hotel is completely smoke free but that staff member could obviously tell from our wristbands that we were hotel guests and could have been a little friendlier toward us. Because I did not want to ruin the last night of our vacation, I chose to let this event slide. However, if another staff member of this hotel is ever rude towards me or any other members of my party during future stays, I will immediately report them to hotel management. After all, my visits help to pay the salaries of the staff members and if I am not treated respectfully, I can find another hotel to support.