TripAdvisor traveler ratingbased on 3222 reviews
Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating3222 reviews
The hotel’s best feature is the staff. The professionalism and attention to details is second to none. The owner and VP of operations, Nelson are around ensuring guests are happy. I know hotels are happy to have guests back yet the joy in serving on behalf of the entire staff here is special. The common areas are so well maintained and clean. The guest rooms we had were updated, extremely clean and comfortable - oh and all rooms face the ocean! The food and drinks were flavorful and appropriately priced. Blackened grouper tacos and the margaritas are to die for. They are planning a lazy river which should be ready in a couple weeks. Icing on the cake to go back. Thanks for a great stay and can’t wait to return.
Nice hotel, but not enforcing COVID regulations
We stayed at the Holiday Inn Resort for 2 nights on August 1 - August 3rd, 2020. We are from Florida so we were very aware of COVID and picked this hotel because the website stated that masks were required for all employees and guests in public areas. The hotel itself is beautiful and the rooms were clean and spacious. However, when we went in early August, the "masks must be worn in public areas" policy, though stated clearly on their entrance doors, was not being enforced so no one was wearing a mask in the public areas. So, the bar area and general outside area was packed and no one was wearing a mask. The employees were not either. There were no social distancing measures - the tables and chairs were not kept at a 6 foot distance, neither were the beach chairs. No one was observing the "4 people in an elevator" at one time policy either. So although the policies were stated everywhere, no one was following them which was a shame. I don't want to blame the hotel for this, people need to be responsible, but if the rules are not going to be enforced, then they should not be posted. When we arrived at the hotel, it is as if we had arrived at some part of the world where COVID does not exist, and unfortunately, that is not the case, COVID is very much a part of Florida and the whole world right now, and just because we are on vacation, we cannot ignore that it exists and the masks and social distancing is the only thing that can help stop the spread. Now, here are all the positives about this stay: beach is beautiful and clean and the sand is soft and white. There was a lot of free entertainment available: beautiful Hawaiian show, dive-in movies, kids activities, and live music in the evenings. For kids, there was a water playground and the lazy river was being redone so that will be a great plus. The view from our balcony was great and we could watch the shows from there. We were able to request an adjoining room and that was a great plus as we had adult kids staying with us. Room service breakfast was excellent - the mini waffles and mini sliders were delicious! Janie from room service went out of her way to help me when I got locked out of my room. Overall, the hotel was great, the entertainment was excellent, the food was good, it's just that if you are worried about COVID and want a place that is following COVID protocols, this was not the place at this time. We are looking forward to returning once COVID is a thing of the past.
The staff and hotel itself were both phenomenal. Everyone who worked there went out of their way to make us feel welcome and even upgraded our room for free. The views were amazing and the restaurants were even better. Would highly recommend to anyone and everyone. Definitely will visit again.
As expected, Always Great
For the last several years our group of friends travel to Panama City Beach, and ALWAYS stay at Holiday Inn Resort. The stay is superb, the staff go out of their way to make your stay the greatest. Obviously this crew is run by a great leader, Nelson. Thank you to all staff for a great experience. Rosser Family and friends.
My family have stayed here ever since I can remember. We have seen the many great changes throughout the years. The staff is friendly and helpful. The resort is clean and well kept. I would highly recommend. Can’t wait to come back to see the lazy river