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1771 reviews
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Sep 22, 2020Good Hotel, Great Bar / Restaurant
I stayed here for the first time on a recent trip to Galveston. The hotel staff were friendly and professional. The hotel is nice. The rooms are comfortable. The best part of my stay was having dinner in the bar and being lucky enough to have Vanencia as my server. She is so sweet and such a hard worker. I cannot wait to go back and visit her again!
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Sep 18, 2020
Great time, great service
Thank you Stan for making this trip a special one, I loved the view from the top! You are great at customer relations and I wanted to take the time to tell you! The rooms are clean, staff is friendly and helpful, they had a live band and there are a lot of restaurants within walking distance. Great view!
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Sep 13, 2020
Gave it a second chance and glad I did
In early August I wrote a review concerning the cleanliness and noise. After talking to Mr. Bussey I decided to try it again and I was impressed. The room that we stayed in was very clean and I could tell that it had been sanitized thoroughly. My wife who is an RN even commented about how well clean the room was. I think we may have just been here at the wrong weekend previously in that looking back it was probably more of guests contributing to the dirtiness of the common areas quicker than the staff could keep up. Overall, from Stan making sure that my reservation was correct to the great service at the Jetty restaurant, the staff was amazing. Mr. Bussey promised that if we came again then the experience would be a pleasant one, and he appears to be a man of his word.
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Sep 12, 2020
Anniversary Getaway
We have enjoyed our stay here at holiday inn. Staff is very friendly and accommodating. Great location, as the Seawall, restaurants and shops are walking distance. Place is very clean and quiet. Great for couples and families. Definitely recommend!
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Sep 11, 2020Exceptional service
We stayed over the labor day weekend. Our room had a problem with the plaster falling from ceiling. Fortunately, the Maintenance Engineer, Reuben, was seen in the hall and asked to please check on the room's issue. He immediately checked on the problem, removed the remaining plaster, cleaned up after himself, and called maid service to have the room cleaned and beds remade. I was very impressed with his concern for my problem and wanting to fix the issue to my satisfaction. I offered him a tip, but he refused telling me it was not necessary. Great job Rueben.. thank you again for great service.