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Hotel overview

Change your view to the “New” Holiday Inn Resort Aruba, the most desired beachfront resort in Palm Beach, Aruba. Come and enjoy our cool improvements and fresh renovations to all guest rooms, restaurants, bars, leisure areas and more. Enjoy the most pristine and longest stretch of beach in the area, perfect weather, trendy shopping, dining and sizzling nightlife right across the street.

Location

Aruba - Beach
Aruba, Aruba Reina Beatrix (AUA) : 5 miles

Property information

Year Built: 1970
Last Renovation: 2013
Accessible rooms: 6
Floors: 7
Total available rooms and suites: 597

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory We are happy to report that we have successfully completed all the renovation works. Our property is now operating at 100%. Palm Lobby Bar & Cafe; Sea Breeze Restaurant & Bar and Pool located by the Sea Tower is open with its regular hours of operation, as previously announced.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6837 reviews
  • 5.0 star tripadvisor rating
    Stellar Customer Service

    From the moment we were greeted with a beverage on premise's at check in until check out ( we extended our stay we had so much fun) we received nothing but excellent service . The GM Kevin and MOD John Carlo and Gelisa are exceptional! The entire staff is so friendly and helpful and should be recognized. We visited 2 other resorts and our group all agreed HI was by far more attentive and accommodating. Although it could use some updating ( but I understand they are waiting for the 25 year lease renewal before doing so) location cannot be beat. rooms and facilities are clean and service spot on. We look forward to our next visit.

    Apr 17, 2024
  • 3.0 star tripadvisor rating
    Needs A Major Face Lift

    This hotel needs significant renovation and improvements in the quality of the rooms and outdoor furniture. The rooms have old, loud air conditioners, flimsy doors and walls and bathrooms with no ventilation. The balcony doors are old and hard to close. Outside, the chairs by the pool are old,dirty and broken. The pool towels are flimsy and stained. There is no wait staff outside offering drinks/food poolside. Given the concern many people have about overexposure to the sun, more umbrellas would be helpful. Also, even after you pay a fortune to get a palapa/chairs etc., you still have to move the chairs yourself! Clearly very short on help. The staff we encountered were very friendly and helpful, except for the team at the front desk. That group needs major customer service training. They told us virtually nothing at check-in and didn't ask whether we enjoyed our stay at check out. They should explain the process for renting chairs, etc at the pool and beach, at a minimum. The staff who cleaned our room were terrific. We got breakfast included. That worked out very nicely. The food was plentiful and the staff very nice. There was a big pot of hot coffee on the table every morning and if we needed anything else, the staff were very attentive. While this hotel is very centrally located, that doesn't make up for its shortfalls. We will not be returning to this resort, but we certainly will return to Aruba. It's paradise.

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Our meal host Juan Miguel was friendly, and, pleasant, and very accommodating. We look forward to seeing him again next year at

    Our breakfast host, Juan Miguel, was always very friendly, and pleasant, and always greeted us with a smile. He always exchanged nice conversation with us, and stated he looks forward to seeing us next year, as we do also. The Holiday inn in Aruba never fails us,

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Servers are the best

    Juan Miguel was an amazing server during our time at the resort. Always friendly and kind, with a laugh. He was extremely helpful with information and very efficient as a server. The variety of food offered was excellent. You could always find something to meet your needs.

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Very great

    This waiter was very positive and nice. Even after the placed closed he did not rush us. He also remembered who to give the food to and did very well. He was also very good at responding to our questions and helped us out a lot. I thank him at lot . . .

    Apr 15, 2024