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3263 reviews
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Jul 13, 2025Great staff who are also incredibly caring humans!
I could not have felt more safe, respected, and cared for by Clay, Bethany, and Hervie on Wednesday July 9 following my return from a run. I suffered a very unusual and unexpected bout of dizziness as I returned to the back side of the hotel and was unable to enter, lowering myself to a sitting position and even close to laying down when Clay came out the door and I heard him yell for someone to get me water. While awaiting Bethany to bring water as well as a cool damp cloth, Clay talked to me and ensured I was going to OK. It was company policy to call paramedics, a task I later learned Hervie completed when he checked in on how I was doing. But while we waited their arrival (I was literally back to normal in about 10-15 minutes), Bethany chatted with me, asked if I needed more water and waited while I was quickly checked by the first responders who gave a clearance (good vitals!). Clay was the start of a three-team effort to ensure a single guest was cared for and his immediate action is something I will never forget and will always be grateful. Thank you Holiday Inn for hiring Clay, Bethany, and Hervie - three great staff who are also incredibly caring humans!
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Jul 12, 2025
Kindness in every corner
I travel for work, and after 17 hours of travel due to a weather problem, I arrived at this hotel. Since I got off my rental, everyone was kind. The valet attendant, Cecret, realized I was a weary traveler and explained the process for parking my rental. Carson at the front desk was lovely. Joe, Hollie, and Ferdinand in the morning at the restaurant, while I was still tired, were helpful and courteous. Hervie, one of the managers, was amazing, while the Agency I work for kept sending my equipment, I didn't have a printer or some documents needed for my check-in. I have stayed at a lot of hotels, and this one is one I would visit with my family. Like any hotel, it has inconveniences, but the great staff makes up for all of it and more. I am sorry I didn't write the other names down because a lot of wonderful ladies at the front desk or restaurant were also helpful and kind. The cleaning ladies are diligent and empathic. The maintenance engineer solves any inconvenience as soon as he hears about it. I have to live here for a few months for work and feel like I am staying in my childhood neighbourhood. Thank you!
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Jul 11, 2025
Happy guest
I've been coming to this hotel for 50 years. I love it! The employees are wonderful. Sha at the front desk has a great attitude and was so helpful. You are fortunate to have her working for you.
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Jul 08, 2025
Great Hospitality!
Highly recommend!! From the staff, to the rooms, concierge (Secret you Rock!) the shuttle drivers. Quiet, couldn’t hear a thing from the other rooms. Very clean. Check out The Local across the street for some up and coming artists/ singer songwriters! Can’t say enough good things about our stay. Definitley will be back.
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Jul 08, 2025
One of best highlights about Nashville
This Holiday exceed my expectations! From the staff to the food and atmosphere was amazing! If you want affordable and quality this holiday is a go! Btw Shout to Cecretta great personality and so helpful 😉