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527 reviews
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Sep 27, 2024Lukewarm water out coffee maker
Stayed here as part of a coach tour. Nice size room, large comfy bed. Large TV , fridge, microwave, coffee maker not impressed the water was lukewarm I had cup a soup but the water wasn't hot enough. Good size bathroom with a shower in the bath. Staff were friendly and helpful
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Jul 15, 2024Dirty
The room was dirty . The pillows are old and smelly , the towels are threadbare and the carpet smelled like old sneakers . They remodeled the lobby but the rooms are not. The room was humid and moldy smelling because the AC didn’t work well and made noise all night . We stayed 3 nights and one day they didn’t even bother to clean the room , we had to fetch our own towels from the front desk . I don’t recommend staying here.
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May 06, 2024
I, the guest Vacuumed the hotel room!!!
I stayed at this hotel for 2 days last week and it was fine. Today I checked in for another 2 days and when I got to my room, I saw crumbs on the floor. I called the front desk and told (Stephanie) about it and said “ sorry about that, I can send someone to vacuum or change you to another room”. I said to send someone as long as I’m not waiting long and she said, it won’t be long. I already wiped the surfaces in my room with Clorox wipes so I figured it wouldn’t be an inconvenience to have someone vacuum the room. Little did I know … the guy who came up with vacuum gave me the vacuum to do the job!!!! I was in shock !!! I VACUUMED THe HOTEL ROOM!!! I called the front desk and told Stephanie about what happened and I asked for the manager and wait for it… Stephanie is the manager!!!! She said it was a miscommunication! I still can’t believe that happened. I said to her, “you expected your guest to clean the room?!?!?! Again, it was miscommunication!
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Apr 28, 2024Great customer service
This was my first time at this hotel and the service was AMAZING thanks to Eylin. She checked us in upon arrival answered all of our questions. Then to my surprise she was at the desk the following morning at checkout very pleasant and kind. I will be back because of her!!
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Dec 04, 2023
Clean Room but Unsafe Parking Lot
Although the room was clean with a comfortable bed, there is truly a safety issue at this hotel. The parking lot has several huge pot holes making it difficult to navigate the parking lot. This hotel definitely needs a more secure parking lot as well as possible security checks throughout the day and night. It was very disheartening to awaken and see that another guest's vehicle was broken into, stripped of all 4 of its wheels and left on blocks. After seeing this, we could no longer enjoy our stay. We spent the rest of our time worrying about our vehicle. I was so worried, we decided to cut our time short and leave.