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289 reviews
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May 07, 2025Great Stay, Cold Welcome—Front Desk Needs a Reset
This is our second time staying at this location for about a week, and while the hotel itself is clean and convenient for our family, the front desk experience continues to be disappointing. Just like our previous visit, the receptionist has a consistently unpleasant attitude—no smiles, no warmth, and no sense of hospitality. It often feels like she’s going out of her way to create tension or be unhelpful, which really affects the energy of our stay. We come here for rest and peace, not conflict. We’re not looking for special treatment—just basic kindness, respect, and a welcoming environment, especially for guests who are staying multiple days. At this point, I do my best to avoid interaction just so her energy doesn’t throw off my day. I truly hope management takes this feedback seriously. A friendly front desk sets the tone for a positive experience, and unfortunately, this has been the one consistent issue with both of our stays.
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Nov 03, 2023Good value
Traveling for business. My room was HUGE. I enjoyed the space. There was a fridge and microwave and a full sized shower. Breakfast was clean. I prefer fruit. That was the only thing missing. They need signage that is easier to see from the road. Following the navigation, I drove past it without seeing it. Otherwise, good value.
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Oct 05, 2023Charged for additional night and will not refund.
Three of us met here to attend a family funeral. The two others in our party stayed 2 nights. I stayed only 1 night. My sister-in-law booked the 2 night stay, Sunday to Tuesday. Upon her return home, she checked her bill and was charged for 3 nights. She called the hotel and was told “someone stopped by the desk Monday evening and said you were extending your stay.” I was already gone and they both had travel arrangements for Tuesday. No one said that. No one in our party stayed a 3rd night but they absolutely will not refund her card. Room was clean, moderately comfortable. Breakfast was appreciated. But this is inexcusable. We won’t be staying at HI again unless they can do better.
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Mar 25, 2023
Stay elsewhere
We booked this hotel through a soccer tournament agency for the weekend and had a terrible experience! First of all the pool was under renovation as well as the entire downstairs area. Because of that there was no breakfast buffet. They had a grab a bag service upon request - you got a muffin, a fruit and juice. There was no open common area to even sit down and hang out, so we all stayed in rooms. The hotel was very noisy! Kids playing ball In hallways at 10 pm and running up and down. The doors are on the older side and give zero noise cancellation so it was very loud. Our room on the third floor was renovated. It was new and clean but everything else going on made the experience horrible. Will never stay here again. There are so many better choices for the same price.
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Sep 07, 2022
Go elsewhere
I had a room on the first floor. The room had a extremely strong musty smell. Front desk gave me some spray with air freshener in it. That work for about 2 hours. Breakfast was supposed to start at 6 am it was late had to be a job at 6:30. Guy at the front desk had the personality of a wet rag! Not very pleasant. Won’t ever be going back