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We were in town for a business trip and had several functions at the hotel. The staff especially Jamie and Tay were awes
Jamie and Tay went above and beyond to ensure that we were happy with our stay. Even though the hotel was under construction we enjoyed the stay because of the friendly staff. I would recommend this hotel especially after the new renovation is completed.
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Excellent accommodations, great breakfast options, & friendly staff
Excellent accommodations, great breakfast options, convenient to downtown Montrose, & friendly staff. Unfortunately, unpublicized renovation work limited the normally great amenities, which proved to be a major downer on this trip.
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extremely disappointed
We generally love Holiday Inn Express hotels but were glad to check out. The extent of "renovation" when we made our 3-day reservation online with IHG was that the pool, spa and lobby areas would be unavailable during renovations. In reality: we were in a small part of the 3rd floor that was (almost) finished as the floorboards were missing and there were no towel hooks/bars in the rooms) - the rest of the 3rd floor, all of the 2nd floor and most of the 1st floor were ALL actively being remodeled (with dust on everything, sheets of plastic everywhere, brown paper covering the floors/walkways, plaster debris on doors/in carpet of elevator, dirty handprints on most doors). Fire alarms went off daily, everything except inside our room was dirty-literally a construction zone, SO NOISY it was hard to have a conversation with the front desk staff (all three days) much less relax in our room, fire doors were closed (heavy/hard to open when carrying anything), parking was blocked for a group of cyclists when parking is already a challenge at this location (we've stayed there before), ice only on the first floor, breakfast very limited and marginal quality. Extremely disappointing stay for $200/night and non-responsive manager thus far. Front desk and housekeeping staff were friendly.
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Pleasant stay
Stayed one night here in 9/15/24, on our drive through SW Colorado. Whitney was great at checking us in. No bad experiences and all good experiences. Appears to be a safe neighborhood, free parking lot, attractive lobby and room. Clean with all the amenities we needed. Close to many restaurants. Quiet night. Our dog stayed here as well, with a small fee. Great breakfast included. Higher price (about $25-35 more) than other hotels in other towns we stayed in, but I chalk that up to regional competitive price differences. My main requirements are clean hotels with no bed bugs or roaches. This hotel was very clean with NO afore mentioned bugs:) I love IHG Hotels!
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We arrive on Sunday and leave Thursday .
Tay Marie is one of the best ladies we have dealt with . Tay greeted us with a smile and a really big smile this hotel has a nice vibe to it and all the guest are pretty pleasant. I have told my friend that work up here to come in and stay and enjoy the hotel. Thank you