TripAdvisor traveler ratingbased on 367 reviews
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TripAdvisor traveler rating367 reviews
Beautifully remodeled hotel. Check in was a breeze, fast, accurate and was provided with all information of the hotels amenities, such as times for the pool, fitness room and free breakfast. Speaking of breakfast, it was amazing fresh healthy choices, and a fantastic indulgent pancake machine. There is coffee, hot water and cold fruit infused water available all day and night. The front desk staff Jason and Sonja are so cheerful and accommodating, they always greet you by name when leaving or returning from an outing. You truly get the feeling they are interested you as a person and work hard to make your stay exceptional. The entire hotel has been completely remodeled, and it's amazing. Guest rooms are so fresh, modern, huge TVs, microwaves, mini refrigerator and absolutely the most comfortable beds and linens. They have a heated pool, which may not seem important in the summer, but in the cooler months, it's a much appreciated plus. Plenty of lounge chairs, table and a BBQ grill!! A short 4 minute walk to the beach and Clayton's Beach Bar, or you can take the Island Metra anywhere on the island for free. I rented a car, not really necessary on the Island...did forget to turn the lights off on the rental car, causing a dead battery. Billy the manager came to the rescue and jump started it for us.....incredible customer service. Will definitely be returning.
Very pleasant stay
Nice hotel. Friendly reception. We chose this hotel because it is right across from the Birding and Nature Center which is an awesome place to visit. The hotel was quiet. The room was very large. The price in January was incredible. The lowest we have ever paid at a Holiday Inn Express. South Padre Island is really cheap at all hotels in winter and it is a great time to come as we had shirt sleeve weather the whole time we stayed. Hotel seemed to be in the last stage of a remodel and looked very good.
Stayed for 2 nights. The hotel was towards to northern end of the built up area and about 2 miles from the nightclub scene. The staff were really helpful whilst a refurbishment effort was on going. The pool was bigger than standard Holiday Inn pools at about 18m. The beach was a 10 minute stroll away. Breakfast was fine with attentive staff who replenished food swiftly.
Great Service! Great Place!
The new remodeling of this place looks amazing! The Holiday inn has been changing for the better since they got their new manager Billy! we like to stay at the holiday inn every year since the hotel is right next to Claytons Beach! what we had noticed this year was the hotel has been remodeled looking like a totally new modernized hotel! Their breakfast had a buffet of items with nice local staff willing to help you in anyway 24 hours when i arrived i spoke with derick a nice gentleman who knew the best spots in town! i needed extra blankets at 3am and their night audit jason had no problem walking them up to me! Great hotel with great management and employees! we will be back!
The desk agent placed me in a room that was not yet remodeled and it was adjoined to a room being remodel. Plastic lines were shoved under the door twice. i called front desk to see when the noise would stop and he said 5pm very flatly with no offer of a room change (I was in room 427 and it was adjoined to 429). So for 2 days I tolerated it. On our final day I asked for a 12:30 checkout because I had a webex meeting at 11am. As soon as I start the meeting housekeeping begins to talk loudly to each other between the rooms. And at 11:15 on the dot she knocks loudly on the door to see what time we are checking out. The room was not vacuumed and had stains on the carpet. The bed skirt had a huge hole in it. partial of the drapes were missing. The tub was dusty and the toilet backed up the first time using it. I understand renovation but this is just sad. I really love the Holiday Inn brand, but this location not so much. This was a motel 6 experience.