TripAdvisor traveler ratingbased on 66 reviews
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TripAdvisor traveler rating66 reviews
The stat itself was not bad at all. The room was nice but the service from staff is what killed it. When a customer brings a concern to you as a manager you should at least be attentive to that concern. Especially when someone is paying to stay there and they are telling you the water in the shower is not getting hot. But it is what it is this was my first and will be my last stay at a holiday inn.
Quick work trip
First time to stay at this location in Odessa. Very nice clean and new. Friendly staff. Only down side it’s kind of tricky to get too but that’s no big deal. My room was great. I’m a big holiday inn fan and I will definitely return!
Reworking the driveway
I arrived at this location and as I pulled in off the road the driveway turned to dirt. They were pouring a new drive and you had to go up to the next corner and turn the go down the alley to get to the hotel. It would have been nice to have a sign out from telling you to do this. They did finally put up some signs on Wednesday of my weeks stay. Hotel was clean. It had the typical breakfast. Just the problem with the driveway that upset me. I would recommend staying here as I am sure the driveway is complete by now
Our first night of our trip to Texas/NM
Staff is very friendly and very helpful. Hotel is clean and so was our room. Hotel was generally very quiet at night, but our room was near the back, so we had neighborhood dogs barking all night. Breakfast was traditional fare for an IHG (and other brands) establishment. Some of the parking area is very tight. The hotel is in the far north of town, a good ways from I-20; therefore it took a while to get there and return to I-20 the next morning, due to the insane way traffic lights are set up in Odessa.
Billing Issues & Poor Customer Service
Stayed in hotel in late May. Made our reservation using our anniversary night, which should have been a stay without cost. Upon check out, we were billed $46 in what appears to be a room charge. When we asked the desk clerk the reason for the charge we were told it was a charge for incidentals and would be refunded in 10 days or so. 17 days later and no refund yet. Later tried calling hotel but were told the clerk was busy assisting a customer and would call back. An hour later and still no call.