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575 reviews
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Mar 09, 2020Average
The towels and shower curtain was stained. The parking lot does not have security cameras and four vehicles were vandalized the night we stayed. The thieves shattered windows and stole items from the vehicles. Easy check in and not crowded.
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Mar 02, 2020Our Stay At The Country Inn Lubbock Tx
We would never stay here again. This hotel needs some serious upgrading and work on cleanliness. They also need someone to teach the people in the small breakfast area how to make oatmeal and how to properly set out biscuits and gravy. Not a very professional place or staff and its false advertisement from the internet.
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Mar 01, 2020We got locked inside the hall way and the management could not find the key
The hotel is dirty and managment it terrible . We got locked in a hall to the lobby with 8 other people. The hotel never found the key for the door. We had to go outside to a bad shape gate that they locked . My husband took the key form the manger force the lock open and opened the gate to get us out. All she did is give excuses. I called 9911 to inform they about the hotel. The manager was more worried about smoking than let us out of the hotel.
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Mar 01, 2020
Needs new housekeeping department
Arriving at hotel late afternoon , we were assigned a king suite Entering the the room we were greeted with the heat off in the room and the temperature at 58° When we turned on the lights, we noticed that the furniture in the room had enough dust that you could write your name in it Although we turned on the heat and went out for dinner, we noticed upon our return that the bedroom area was warm but the living room area was cold. The heat/ air conditioning unit is in the bedroom area and is self contained with no ductwork for the living area The were 2 hangers in the closet and the telephone required service The breakfast room and front entrance glass was streaked and dirty We complained to two different front desk people who said “sorry” Other family members found hair in their sink and tub areas We were shocked that Radisson would put their name on this facility In all, we cannot recommend.
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Feb 25, 2020
not a very good night.
rooms need to be updated or at least show pics of what rooms really look like. and indoor pool was closed. beds need updating, definitely the worst night of sleep I've had in months. too bad I won't be stayng here again.