TripAdvisor traveler ratingbased on 180 reviews
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TripAdvisor traveler rating180 reviews
After checking in early, I was told they were under renovation. Well, work didn't stop until I made an in person visit to the front desk. Their phones are down. Can't us room phones to call front desk. Can't call from cell phone to front desk. Sat on hold from 6:04pm until 6:36pm, until I had had enough pounding. Front desk's response: "Oh, they're still working?"... no peaches, I just finally got around to complaining about the noise from last night! ... "I'll have to call my manager... they should have been stopped by 5:30pm." Well, you might want to tell him the phones are busted too! The hallway subfloors are rotting away. If it weren't for the carpet you fall through. The rooms smell moldy, you can't open the windows. The room was very dirty. Doesn't look like the bathroom door has been wiped down in a month of Sundays. Just bad... bad... bad.
In middle of renavation without letting us know!
Hotel looks good on outside. When we checked in we were told hotel was undergoing massive renovation - but we were NOT told this when we booked. We were given a digusting ground floor room. The carpet was dirty, the bathroon tub was rusty big time! Also the shower stall was moldy and mildewy.The paint had not been cleaned in years with stains everywhere. The chair was dirty, the seat cusion was totally ripped with the stuffing falling out! Breakfast may have been complimentary but was preheated sausage and eggs which were cold! - plus some breakfast breads.BAgels and cakes best part here. Juices watered down.Would definately NOT go here again - we had to pay full price for something that should have been closed down until all renovations had bee finished!
1 night review
The hotel was clean & had a friendly staff. Our room was extremely roomy... larger than most. The king size bed sleep very comfortably and had nice sleep pillows. The hot water worked great and the linens were clean...I was slightly disappointed in the breakfast. The hot items (omelets, sausage) were just barely warm. The pancake machine was not working. (I understood it was broken the day before too.) The trash bin needed emptying. We almost could not dispose of our breakfast plates/utensils.... Would I stay here again? Yes, I sure would! Our room was just so nice!
Enjoyable weekend stay
This is an older hotel and there are some updates needed. The bathroom for sure needed some updates. They have the older AC units which are a little noisy. That said, everything else was exactly what we were looking for. The room is larger than a normal hotel room which is convenient. The staff were friendly and helpful. Breakfast was good and a nice area to eat. Only about 10 minutes across the bridge to the casinos.
Good Night's Sleep
We had a good night's sleep here. However, we did have some issues that we are not used to, being IHG Platnium members. I tried to use the fitness center and had to have the manager come to help. He diligently worked at getting the treadmill going and finally was successful. The treadmill was worn and well used. I also tried the stair stepper and bicycle. Neither would start up. There is a water cooler there with NO CUPS. I returned to the room ready for a shower only to find NO SOAP and NO SHAMPOO.