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246 reviews
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Jun 27, 2025Great stay
Very nice hotel. The staff were all nice and take great care of the property. The gym, pool, and breakfast were perfect for us and the location was very central. We would stay again. Xxxxxxxxxxxxxxcccccxxxxxxxxxxxxxxxxx. Xxxxxxxxxxxxxxcccccxxxxxxxxxxxxxxxxx. Cxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Mar 16, 2025Average at best
Our stay started with the reservation clerk with an attitude and acted as if she couldn’t be bothered. Our room, which was handicap accessible, was very nice. The beds were comfy and there was plenty of space to get around. The bathroom was spacious with plenty of grab bars around the accessible tub and toilet. The breakfast left a lot to be desired. The sausage patties were over cooked, the bacon was very salty and the cinnamon rolls were cold and dried out. When we got a bag of chips and a candy bar from their snack area, the cost was $7. Since this hotel is downtown, there isn’t much around except officers buildings. I won’t stay here again. Better choices available.
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Sep 26, 2024
The usual, a-ok Holiday Inn Express
This is a standard Holiday Inn Express. Location is good, walkable to the proper downtown area. Parking is free. Typical free breakfast. Rooms good sized (carpeted floor, though). Fridge and microwave in the room. Full sized toiletries in the bathroom. Only small annoyance is that the outlets in the gym were malfunctioning so the cardio machines didn't work. My room faced the highway and I wasn't as bothered by the noise as other reviewers, but perhaps they live in the country where there is no noise. I stay in El Paso every few months, and I'd consider staying there again.
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Apr 04, 2024EARPLUGS DIDN’T HELP.
Stayed here for one night (that was enough). Had a 3rd floor room (even though I requested a top floor). The noise from the highway was so loud, we were unable to sleep. As an elite member, this was thr absolute worst IHG property I have ever stayed.
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Aug 13, 2023
Decent but Disappointed
Management and staff were friendly. Location is good. Breakfast is lame. That’s why it’s free. Go up Mesa Street and eat at Lucy’s! Swimming pool has been closed since pandemic. Have stayed several times in past the few months. Every time, it’s the same excuse. “We are waiting on parts. The pool will be open in about two weeks.” It’s very frustrating when you are looking forward to cool off in the pool due to 100 plus degree weather, only to be disappointed yet again. Hotel needs to advise that the property is undergoing remodeling and pool is inoperable on their website as well as booking websites. It is very dishonest and misleading to guests.