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Hotel overview

Our Hotel's Location in El Paso, Texas is Perfect The Holiday Inn Express® El Paso - is centrally located on I-10, easy access on and off I-10 makes it easy for you to get to the area's best companies and attractions.Corporate travelers love our hotel's location in El Paso, Texas because we offer amenities tailored to their needs, such as a 24-hour Business Center with complimentary high-speed Internet access. In addition, we are near the financial and government centers of El Paso, local medical centers, Fort Bliss Army Base, and El Paso Convention Center. Leisure travelers who stay with us in El Paso appreciate our hotel being in the heart of town. We're just minutes from amazing activities and attractions, such as the Chihuahuas Triple A Baseball Field, El Paso Performing Arts Center and Western Playland Amusement Park. You can explore the El Paso Museum of Art, see the city from the air on the Wyler Aerial Tramway or shop at the Outlet Shoppes at El Paso. During your stay, don't forget to checkout a great show at the Plaza Theatre. The Holiday Inn Express El Paso Central is also located approximately 1 mi from the UTEP campus.If you're looking for a quality hotel in El Paso, Texas, consider staying with us, where you can start your day with the complimentary, hot Express Start Breakfast Bar each morning. It features a delicious variety of hot and cold items. Welcome to El Paso!

Property information

Year Built: 2005
Accessible rooms: 8
Double bedrooms: 55
Floors: 9
Single-bedded accommodations: 24
Smoking rooms: 112
Total rooms: 112

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy Only Service Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

3.5 245 reviews
  • 3.0 star tripadvisor rating
    Decent but Disappointed

    Management and staff were friendly. Location is good. Breakfast is lame. That’s why it’s free. Go up Mesa Street and eat at Lucy’s! Swimming pool has been closed since pandemic. Have stayed several times in past the few months. Every time, it’s the same excuse. “We are waiting on parts. The pool will be open in about two weeks.” It’s very frustrating when you are looking forward to cool off in the pool due to 100 plus degree weather, only to be disappointed yet again. Hotel needs to advise that the property is undergoing remodeling and pool is inoperable on their website as well as booking websites. It is very dishonest and misleading to guests.

    Aug 13, 2023
  • 1.0 star tripadvisor rating
    Worst experience I’ve had in a hotel in the 1.5 years that I have been traveling full time

    Horrible experience. I was in an executive suite that attached by an inside door to the next room. My room neighbors had 2 kids, 1 of which cussed like a sailor and sounded 5 years old, at most. Parents yelling @ kids, kids yelling at parents, and each other well past 10 pm. They were so loud that I called my husband to ask his opinion and he could hear them on my phone. He told me what he would do, and I opted for the more mature option. No phones work here, including the front desk, requiring me to physically get out of bed late in the night to voice a complaint. When my complaint was made, I was the one moved, and I was downgraded after confirming it wouldn’t be a down grade. I can say, the hotel clerk did help me move upon my request, and there’s no way she herself did not hear the amount of noice coming from next door. So here I am, when I should be in bed hours ago (because I have to get up for work super early), awake and moving rooms to a downgrade. My room is booked for a week, but I’m planning to contact my company to request a move to a different hotel tomorrow that will be further away from my job site due to this experience. Further, the hotel is being remodeled (I stayed here for a night or two 6 months ago and it was being remodeled then too) so the front doors are manual, which makes it very difficult to bring in groceries and luggage and such. No phones work at all, as stated earlier. Lastly, there was a sign that said the fire alarms aren’t working either. In hindsight, how is this even safe?

    Apr 16, 2023
  • 1.0 star tripadvisor rating
    Don’t stay here

    Hotel is trash smells like baby poop all over and dirty diapers. The big Bro the glasses that works the front desk is very rude and disrespectful. Have to switch hotels because of this. so you can stay across the street at a different hotel.

    Mar 17, 2023
  • 2.0 star tripadvisor rating
    Bad, ugly, some good

    Worst Holiday Express we've stayed at out of the last 6 we've been at in 9 days. They blame everyone on renovation but we saw no evidence of such. Issues: 1. No hot water in morning...had to call to have it turned on 2. Not hot water at night... same as above 3. No ice machine on any of 9 floors 4. Breakfast facility opened late 5. Small flimsy coffee cups & plates...not at all like other Holiday Inn places. 6. No drinking water in Breakfast area 7. Luggage cart falling apart. Rough looking with one bad tire making use difficult.

    Jun 25, 2022
  • 3.0 star tripadvisor rating
    Detriorating service

    Every year I stay at this hotel. I like its location and the room are nice. This year I notice the service has deteriorated. When I arrived they had a hard time finding my reservation. They assigned me a room that was occupied. I went back to the lobby to get a new room assignment. I then found there was no soap in the room. I tried calling the desk. It rang about 40 times with no answer. I went back to the lobby and they said they would bring soap to my room. That never happened. I also asked for a shuttle to the airport the next day. The following day at breakfast I checked to ensure they had the shuttle on their schedule and they had no record of it. The breakfast is rather disappointing. I will be coming back to El Paso next year and would love to stay here again if these issues are addressed.

    Apr 26, 2022