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287 reviews
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Aug 18, 2022dark and dirty
The room lighting was minimal. One lamp between 2 queen beds. I suppose this is to make the run down condition and dirt less obvious. Sheets were stained. The footsteps of people in room above were quite loud. The staff were responsive but I would never stay in this hotel again.
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Feb 09, 2022No employees are masked!
Room was clean, good hot water pressure. No USB ports so bring your AC adapter. We slept well no noise issues. Only concern was employees and some guests walking around inside with no masks. It is right next to the Holiday Inn Express make sure you're at the right place.
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Dec 04, 2021
No covid protocol.
When we arrived at the hotel, there was a line at the front desk. Only one of the three receptionists was wearing a mask. Most guests not wearing masks. We were crowded together at check in. During the rest of our staff, masks were not worn by anyone. Such a different experience from a recent experience in Mount Vernon, Washington where all guests and staff wore masks. I guess this is par from the course for Idaho. Pretend there is no pandemic. Surprisingly for a new hotel, I heard footsteps upstairs all night and the room vibrated constantly from heating/air conditioning units.
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Oct 04, 2021Disappointed and sleepless nights
We needed a place to stay for the busy Boise State family weekend and we thought we got lucky w the location w this place but sadly we were wrong. Before I start I'd like to preface by saying that I usually stay at holiday in express ir best western for quick casual family trips so I'm not the uppity type to complain. Do not get a room on the first floor. We did and for 2 or the 3 nights we didn't sleep due to the loud stomping of the 1-2 people above us. I complained in person to the front desk, and called twice and they said they would "take care of it". Honestly not sure if they did because stomp-zilla went on for 2 days. Even when the person above us moved around in bed you could hear loud squeaks all night long. We only got sleep the last night because that person finally left. Also the beds were SO UNCOMFORTABLE. Not only did we have 2 sleepless nights from upstairs but the uncomfortable beds didn't help one bit. I could hear the person next to us urinate at night. That's how thin these walls are in this hotel. The room itself, not clean, patchy work to try and maintain in, light bulbs mismatch, stains on pillow cases, rust in bathroom, room door stop was all messed up. Pics attached. Bathroom door squeaked so loud I swear the whole floor could hear us open and close it. Window shades were 2 options- either closed for privacy or opened and the whole parking lot could watch you get changed and because there is not sheer or blinds for some natural light. No ice machine on the first floor either. Overall would not recommend and can't believe how much we paid per night from the price gauge over the busy weekend. Never again.
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Oct 03, 2021
DIRTY hotel
We booked a 2 rooms suite for one night thru IHG website. Building exterior looks new but interior is very tired. Cigeratte smell was so strong upon entering the room we got. The carpet was ripped, stained, and dirty. The sofa there was so dirty and gross. We requested to have a different room and got two separate rooms. Both rooms’ carpets were dirty and have stains. The hallway, elevator, breakfast bar area were not clean. The hotel management should evaluate every room in this property and see how dirty the place is.