Wish you were here?
Hotel overview
Location
WaikoloaProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
11053 reviews
-
Jan 14, 2025Horrible Luau!
New Years Ever Luau- HORRIBLE. From the long check in line (in part due to the mandatory photo op that was extra money), to the horrible table arrangement, to the mediocre food, this was a very overpriced, low quality event. The goal seemed to be to pack as many people in as possible regardless of how it impacted the quality of the experience. We could not see or hear the entertainment, the setting was in the middle of the hotel complex which was not scenic, I was told by the staff that the food that was left over had to be thrown away and the staff could not have any of it. I have been to other luau's and would never suggest this one or return to it. HIlton's priority seemed to be to charge as much as possible for as many people as they could squeeze in and abandon any quality. Very overpriced and disappointing!! The only positive was the hard working staff.
-
Jan 08, 2025Outstanding customer care & glorious views!
Kelly at the front desk was so welcoming and helpful. Jonathan in. Housekeeping went out of way to help. Roger at the dolphin grill was a wonderful server and Camille helped me and another guest find quick and accessible ways to get to the grand promenade. The walkways along the ocean are magnificent as are the sunset views from The same walkways. The grounds are glorious. Even the beds are very comfortable. E erythinh is convenient with two nearby shopping centers. A wonderful stay!!!
-
Jan 06, 2025
Beautiful property.
The vibe here is so relaxed. The property and views are stunning. We had a suite which was spacious and comfortable for our family of 6. Received daily housekeeping which was a pleasant surprise. Not a lot of good food options but we rented a car and drove to nearby restaurants and grocery stores. Only 2 downsides to this property : 1) Property is so huge you need a tram or to walk about 15 minutes to get from room to lobby / beach/ pools etc. 2) The beach is not swimmable because there is no sand, only rocks.
-
Jan 05, 2025Too far
This building is way too far and the rooms in the ocean tower are not updated. Wouldn't recommend. Housekeeping doesn't clean out room. Tram is super slow like everyone said. Coffee in the room tastes disgusting. We drove out to eat every night because the food on site is terrible.
-
Dec 31, 2024
Hilton is the worst
I don’t have enough room to write how terrible this resort is. I would consider it a motel level accommodation at best. They charge exorbitant fees for everything. The pool is dated and there are old crappy lounge chairs with zero umbrellas. There are hardly any shaded areas to sit. The food options on property are awful. The rooms have uncomfortable beds and you have to beg for housekeeping. There are no waiters around the pools and zero towel service. Save your money and go to Mexico where the resorts are beautiful and they actually have service.