TripAdvisor traveler ratingbased on 10183 reviews
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating10183 reviews
Nice location for a beautiful hotel
Fast check in and helpful staff. Pleasant building located in a beautiful natural setting with lagoon swimming pool, but a small beach. Comfortable and cleaned rooms. Large open parking area, not useful when raining. We found better restaurants in the little mall close to the hotel
A piece of paradise
It was unfortunate I stayed here for a very short time coz it's not enough to enjoy the place. I was so overwhelmed by the beauty of the place how they put all the wonderful things in it. We took the tram going to our rooms and you can also take the boat like you're in the Venice grand canal or just simply walk along the passage with museum pieces. It definitely took long time for them to gather all this curios and souvenirs. Before the dusk, enjoy the view of the breathtaking sunset in one of the restaurant or at the other end close to the meditation area. The meditation area is where you can find a small hilly place with big statue of the Buddha and a very calm and solemn place. There were several pools to enjoy with and entertainment like dolphins, some chldren's activities, sports, etc. You can check them in their website. Inside our spacious room were bath robe, slippers, iron and ironing board in a small room, toiletries and other regular items. I just didn't enjoy much the view from our room because the golf course Is under construction and all I can see were the people working on it. This place is very good for young and adult. You will need more than 2 days to explore and enjoy here.
Big Island Paradise
We had a 9 day stay just prior to the virus outbreak. Absolutely beautiful beachfront resort. We stayed in the Makai towers with a lagoon and ocean view. Huge pool with a waterfall. We loved watching the dolphins (Dolphin Quest) they have 13 dolphins which reside in their twin lagoons. Children who participated in the dolphin experience looked like they were having the time of their lives! Excellent dining both at the property and nearby. Beautiful spa on the grounds . Excellent luau, pay the extra for the upfront seats, great seats and served first! Very good nearby shopping and dining at the Kingsland and Queenland shopping areas.
Beautiful property, lots of drunk guests
Stayed here for four nights with a family of four in two palace ocean view 2 queen bed rooms. Check in took quite a while as lines were long and reception desk was quite understaffed. Check in guy seemed rather grumpy but he was probably overworked as it was extremely busy. We finally reached our rooms which were a bit outdated, but clean and roomy (yes, it was a trek, boat and tram might be fun for kids but were SO slow, we were faster walking even WITH our suitcases). The resort was gigantic. Grounds were beautiful and extremely well maintained. There were plenty of sunbeds and some hammocks to use for free. Lots of whale watching just from the green area at the tip of resort. Dolphin bay within the resort is sad as it is tiny and I would have thought those kinds of attractions were banned long time ago. What really annoyed us were very drunk guests almost every time we were outside in the evening hours. One woman SO drunk, she completely exposed herself in front of other guests, yelling slurs I cannot repeat here. We also noticed a heavy marihuana smell coming from the rooms at the end of our hallway. Even the maid who walked by, shook her head in disbelief. Despite all this going on and the size of this place, rooms were surprisingly quiet. Beds comfy. We used the resort as our base to explore the island which is beautiful and so much more than this resort, which after all was very artificial and Disney'ish. Rent a car and get around, driving was easy and there was SO much to see and do outside the resort. If you have your car valley parked, call when leaving room as valley is most of the time super busy and you will otherwise wait a long time. Did not consume any food, but apparently nothing special and overpriced. Coffee shop has great coffee and cookies.
Shout-out to Kelli, front desk reception
We are multi-year Diamond HH members and having stayed at many of Hilton's hotels around the world, we expect a certain level of quality and service. We were on the Big Island at the start of the month, before the onset of Covid-19 in Hawaii. On this particular trip to the Big Island, we experienced the worst and best of the Hilton brand. Our stay in Hilo was disappointing and below Hilton standards. The night before we arrived at Waikoloa we tried to do a digital check-in but none of the offered rooms matched the Makai Ocean Front with lanai king bed room we had booked months ago. We called the Hilton Waikoloa and asked why we were offered a resort view (parking lot view) room instead of the ocean front room with lanai that we had reserved. The reservations desk clerk on the other end of the line advised us to talk to the manager upon our arrival at the Hilton Waikoloa. When we got to the registration desk, we were feeling rather tense and stressed and braced for another disappointment -- but Kelli calmly listened to our story, checked the registration, and gave us keys to Room 6304 which was a king bed room with ocean front view and lanai... exactly what we had reserved. It was Kelli, with her beautiful and warm smile, her serene and calming voice, her very helpful suggestions which enhanced our stay; and her genuine aloha spirit, that set the pace and tone for a most wonderful respite at Hilton's Waikola Village. Our biggest regret was that we had only booked a two-night stay; we wished we had added another night or two before moving on to Kailua-Kona. (We began in Hilo, stayed in Waikoloa, and then finished our trip in Kailua-Kona.) Our room was equipped with iron and ironing board; robes; slippers; comp water bottles; spacious closet; full dresser; mini-fridge, Keurig coffee/tea maker, DVD player, and Kohala Spa coco-mango bath products. We understand why guests don't want/need to leave the premises: the resort is self-contained. We loved the salt water lagoon which is ideal for snorkeling with plenty of large green turtles, tropical fish, and even a conger eel; access to the lagoon is via a sandy beach. Next to the lagoon is where guests can play, for a price, with dolphins. There are several pools and tennis court which we did not use. One can get lots of steps simply by walking and meandering throughout the resort. In the breezeways which connect all three towers are displays of museum-quality works of art, paintings, and objets d'art. There is a tram and boat which can transport guests from one tower to another but we chose to walk. As part of the resort fees, one can get ukulele, hula, and lei-making lessons; we opted to attend the ukulele lesson which was fun. The resort fees also include a complimentary photo. (Book 24 hrs in advance and allow about 30-45 minutes for the photo shoot.) If staying at the Makai Lagoon tower, the self-parking lot is close by; if staying at the Palace or Ocean Towers, then one might opt for valet parking. Breakfast is offered at the Big Island Breakfast hall. One can order a la carte or opt for either the continental or hot buffet. The continental breakfast ($28) is extensive and impressive with plenty of breads and pastries, exotic fruits, cereals, yogurts, parfaits, hot oatmeal, Chinese congee, and Japanese miso soup with all the fixings (e.g., tofu, daikon, pickles, kimchee, parsley, green onions). We did not opt for the "hot" buffet ($40) because there was way more than we could ever eat in one sitting: waffle station, omelet bar, pancakes, French toast, hot trays filled with meats, and other delights. We plan to return! Mahalo, Kelli, for your outstanding service and warm and hospitable welcome!