Hotel overview

Experience breathtaking tropical gardens, waterways, and award-winning dining and shopping at Hilton Waikoloa Village. Enjoy golf, tennis and the world-famous dolphin lagoon. The Kohala Sports Club and Spa offers the finest in European and traditional Hawaiian treatments, whirlpools, weight rooms, massage, sauna and steam baths.


Kona, HI, USA - Keahole (KOA) : 30 miles

Property information

Year Built: 1988
Accessible rooms: 36
Floors: 6
Total rooms: 1240

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum parking fee of $30 (plus tax) for Self Parking and $37 (plus tax) for Valet Parking per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort Fee of $45.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice and subject to the exchange rate the day of check-in or check-out. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandator

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Charge - A mandatory resort charge is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Charge Inclusions:
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
- One time $10 discount, per person, per stay on Hawaii Nautical Sailings "Spirit of Aloha" catamaran that departs from Anaeho' omalu Bay.  Reservations can be made with the Hawaii Nautical Desk located in the resort's Main Lobby. Discount is not combinable with any other offers or specials with Hawaii Nautical

The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 10182 reviews
  • 1.0 star tripadvisor rating
    They do not open yet.

    Even tough you can make reservation from website, they do not say anything until you call them directly. Thanks my local friend. She told me the hotel is not open now day before we stay there. Good luck.

    Aug 05, 2020
  • 5.0 star tripadvisor rating
    A great resort for families - the unofficial disney resort of Hawaii

    This is the Disneyland resort of Hawaii and I’m saying that in a good way. It’s not for everyone, but if you have a family with kids that likes a lot of activities, this is a great place. Our kids loved taking the tram and boat around the resort. It was nice to take the boat at night and gaze at the stars while taking the tram made you feel like you were taking the monorail at Disney! The pools are massive with waterfalls, caves, and a water slide. The enclosed lagoon is also nice in that you can snorkel or ride a canoe in the calm water. We stayed at the Ocean tower during our trip and being a Hilton HHonors diamond member, we had access to the continental breakfast. We paid the upcharge to get the full breakfast buffet and thought it was worth it to get all the hot buffet items also. I have a full video review of the resort as well as our stay at the Grand Wailea in Maui if you do a search for Wearefamilee007 on youtube. The link is also on my profile too.

    Jun 30, 2020
  • 4.0 star tripadvisor rating
    22 things you must know about Hilton Waikoloa Village

    In November 2017 wife and I walked 15 minutes from Bay Club at Waikoloa Beach Resort, carrying snorkel gear, fins and towels to use the lagoon at Hilton Waikoloa Resort. Loved it (the lagoon, not the walk), and vowed to someday stay at the resort. This is our 4th trip to the big Island in the past 9 years, having seen most of the sites of the island, including the glowing lava of Volcanoes national park multiple times. We did not rent a car, but came by Roberts Hawaii shuttle from the airport. We avoided the $33 plus tax daily self park fee at the parking lot, and the quarter mile+ walk from the parking lot to the front desk. $39 plus tax for daily valet parking plus tip for every time that they have to retrieve your vehicle from the parking lot. Hilton Hotels advertises $219 rooms. Add on a mandatory $40 daily resort fee, $33 daily parking fee ($39 valet parking), and 4.712% state sales taxes on all 3 costs, plus 10.25% hotel tax on the $219, and it's about $316 a day for a standard 20'x 12' HH room, resort view, AC, waist high refrigerator, and no microwave. As Hilton timeshare owners, we used our Hilton Grand Vacations points on the HGV web site to exchange for a timeshare unit, avoiding the $40 plus tax daily resort fee. The $40 daily resort fee covers the trams, the boats, waterways, three pools with slides, dolphins, flamingos, turtles, tropical landscaping, and maintenance. The Waikoloa Marriott down the street, charges $21 resort fee, and $30 for parking. Additional fees for tennis, golf, handball. Traveled light, with one day pack and one wheeled carry-on each. Half mile walk from the front desk to our room. The light rail tram saves effort, but it will not save much time, runs every 10 minutes, makes stops every 150-200 yards prior to my room, with top speed about 8 mph, jogging speed. And you have to make sure the train is going toward and not from your room. 90% of the rooms in the three towers are hotel rooms, outdated, built in the 1980s, small and dark, as windows only on one side, so no cross ventilation. Dorm size minifridge, with no microwave. Exterior corridors facing the trees on the inside gardens very prone to noise from birds chirping. Some 100 of the 600 rooms in the Ocean tower have been completely renovated and converted into timeshare condominiums. Last 3 days had a great time snorkeling at the lagoon. Brought my own mask and tube, along with river sandals. 7 minute walk from my room. Water murky, with a few dead palm tree branches on the bottom. Saw 2-3 turtles, 1 eel and countless colorful tropical fish, every day. No colorful coral, but then that's true everywhere due to global warming, and harmful sunscreen. Plenty of empty chairs next to the swimming pool, but then this is off season, with kids still in school. We've been here 3 full days and only once have I seen a canal boat running. Six gas engine canal boats permanently moored near the Grand Cantina, waiting to be replaced by electric engine canal boats. Eating is very expensive here. Designed to be an all inclusive resort, like Disneyworld with guests not having to leave the resort. $40 hot breakfast buffet, $50 seabass, $56 pizza, $140 Legends of Hawaii luau. The Marriott sunset luau is $117. Snacks are also inflated prices here: 20 ounce coke $3.79 plus tax, 2 ounce potato chips $2.99 plus tax. No grocery store on premises. Closest one is Whaler's general store in Kings' Market, with Island Gourmet supermarket in Queen's Market, a 40 minute walk. National car rental on premises, open 730am-4pm with rates about $139 per 24 hours. You can leave the car with the valet without paying the $33 overnight parking fee, if you turn the car in before midnight. Booked up weeks in advance. 5 hours round trip to Volcanoes National Park. $25 per hour per tennis court 7am-5pm. $40 per 30 minutes to use the aquai tricycles in the lagoon -more expensive than renting a real car. $35 to rent snorkel, mask and fins for half a day. Kids must be 42" in height to use the water slides. Waikoloa trolley, run by Roberts Hawaii, runs 10am-930pm from the resort, with stops in King's market and Marriott, before reaching Queen's market, every 20 minutes. $2.50 per adult, $1 for kids under 12. The driver gives change. Prominent restaurants outside include Roy's Waikoloa, Sansei, Kuleana Rum Shack, Lemongrass, and Lava-Lava Beach Club. Have a guest who wants to park his car? $6 per hour in the HWV parking lot. Or they can park where HWV employees park, in the Beach Access parking lot just beyond the HWV parking lot. Gate closes and locked from 8pm to 8am! People with kids who like elaborate swimming pool slides would love this place. But we retired people go to great lengths to avoid your kids. If you can avoid spending money on extraneous activities here, you can emerge from your stay without having to get a second mortgage on your house!

    May 31, 2020
  • 4.0 star tripadvisor rating
    Nice location for a beautiful hotel

    Fast check in and helpful staff. Pleasant building located in a beautiful natural setting with lagoon swimming pool, but a small beach. Comfortable and cleaned rooms. Large open parking area, not useful when raining. We found better restaurants in the little mall close to the hotel

    Apr 26, 2020
  • 5.0 star tripadvisor rating
    A piece of paradise

    It was unfortunate I stayed here for a very short time coz it's not enough to enjoy the place. I was so overwhelmed by the beauty of the place how they put all the wonderful things in it. We took the tram going to our rooms and you can also take the boat like you're in the Venice grand canal or just simply walk along the passage with museum pieces. It definitely took long time for them to gather all this curios and souvenirs. Before the dusk, enjoy the view of the breathtaking sunset in one of the restaurant or at the other end close to the meditation area. The meditation area is where you can find a small hilly place with big statue of the Buddha and a very calm and solemn place. There were several pools to enjoy with and entertainment like dolphins, some chldren's activities, sports, etc. You can check them in their website. Inside our spacious room were bath robe, slippers, iron and ironing board in a small room, toiletries and other regular items. I just didn't enjoy much the view from our room because the golf course Is under construction and all I can see were the people working on it. This place is very good for young and adult. You will need more than 2 days to explore and enjoy here.

    Apr 11, 2020