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5856 reviews
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May 29, 2025Disappointed
This was only 3 stars because my room was free from using points & newly remodeled with excellent views and the ac worked well. I was so disappointed in the following…. 1-zero beach chairs or umbrellas unless you paid $100 each day. The guy who set up the chairs and umbrella had such an attitude and put you on top of other people. 2-no drink or food service on the beach. Pool only had sub par service. For a “beach resort” it’s nice to have service on the beach. 3-had a roach running all over in my bathroom (22nd floor of Rainbow Tower) upon arrival. Then saw one at the Tropics bar and restaurant. 4-Water is non existent. They give you two bottles for your entire it up at a concierge desk. I’m used to two in my room each day. Not a big deal but spending $20 each day for water is ridiculous. 5-$50 resort fee is a joke. It covered a towel and free wifi, feee DVD rentals. 6-Everything is cheaper 1 block away for food. $40 for a garden salad with chicken and $26 for simple avocado toast is beyond the prices one block off the property. Definitely forego their restaurants if at all possible. 7-over all property was not the best beach experience by far. Pigeons and flies. We definitely noticed the staff doesn’t pick up garbage left by other tourists and the tourists in general aren’t that considerate on leaving their cups and left over food behind. Overall I’d stay elsewhere for an extra $100-200 a night and get a truly great beach resort experience
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May 15, 2025Enjoy the Hotel and Ohana Spirit at Every Level
Always delivers across the key factors I look for: exceptional staff at every level (front desk, room care and valet) -- great room comfort and quality of sleep -- and valued services (onsite restaurant, bar, gym) making your stay meet all your needs at a good price point. As a Lifetime Diamond was given a wonderful upgrade w/spectacular view and food/beverage credit I used at bar and restaurant. Recent upgrades have enhanced the property and hotel location keeps you out of the hustle-n-bustle of Waikiki; while a quick 3/5-min walk puts you in the middle of the action for multiple food and beverage selections. The onsite restaurant has modified its menu for better quality selections and the taste and portions have moved in a favorable direction -- there had been some challenges with the menu in the past. So appreciate the improvements. Gym has some new equipment (I stay here often) and the 24/7 hours helps deal with the time challenges moving from mainland to island time. Some additional considerations: Starbucks in Marriott (right next door -- 2 min walk) opens at 4am for those dealing with mainland time on 1st days in Hawaii; a 25-min drive from HNL to hotel in non-rush hour times; easy to grab Uber/Lyft for rides in/around Waikiki; MAC 24/7 on site restaurant has great breakfast choices. Overall: appreciate the work to recognize my loyalty level and provide room upgrades. And the "Ohana Spirit" from the staff always makes it truly enjoyable. Will be back for sure.....
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May 15, 2025
Great hotel
This was a 3 night pre- cruise hotel stay. Loved it, had an ocean view room which was perfect. We got here late after a very long flight from London and the lady who checked us in was so lovely and friendly. We only ate here once for breakfast and it was nice, no complaints.
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May 10, 2025
Great first stay in Waikīkī Highly Recommend
This was our first time in Hawaii travelling from the UK. We were really impressed for what we got here at the Hilton, for what we paid compared to other properties in the area. Rooms are fairly dated but more than comfortable, especially for how little you’ll use it when in Waikīkī. Between us, we spend 150+ nights a year in hotels and the check-in alone was one of the best we’ve had in a long time, they went above and beyond to help and welcome us. Walking distance to everywhere, the beach is a very short 3-5 minutes away (it’s one block). Breakfast was included in our deal, it’s ok, nothing special and I’m unsure what it costs to add on. We didn’t have any evening meals so cannot comment. Valet parking was costly, but no more than anywhere else, but seriously efficient and friendly. We are at the Ritz Carlton in Orlando now, and compared to the Hilton the valet is very poor indeed. We will certainly be back again and highly recommend.
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Apr 27, 2025Treated Royally-( Costs a King’s Ransom)
Michele at the front desk went over and above great guest service. Clean venue with fabulously comfortable beds. Stayed here before and after a cruise. Good choice- except for the outrageous (but expected in Waikiki) expense. Staff are skilled.