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Hotel overview
Location
SedonaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Daily Resort Charge will be added to the room rate and includes
Basic guest internet, toll free and local calls, Athletic Club access, Pool Toys, Board Games, Use of washer and dryer, Select Fitness classes, Live music on selected nights, parking and discounts off Signature Spa services and Golf ProShop.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
2094 reviews
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Sep 19, 2024Arizona is beautiful!
Red Rock country is beautiful. Front desk staff were friendly and helpful. (except for one female staff member who told us we absolutely couldn't check in before 4:00pm, Sept. 8th) Yes, I know what the 'rules' are but we sat in the lobby for over an hour and waited until we approached a male front desk employee who was kind enough to check us in. I was privileged to get acquainted with Ricardo. What a friendly, hard-working, Christian example employee who gives his all to customer service. Hilton is very blessed to have him in their emploment at Bell Rock.
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Sep 13, 2024
Adequate stay
Perfectly adequate. I wouldn't say that the place stands out in any particular way from other resorts, but the staff was friendly and the room was clean. $20.00 self-parking for a place out in the middle of nowhere with ample space for parking lots seemed like a bit of a money-grab. The pump dispensers for shampoos, conditioner and body-wash did not work in the room nor the coffee-maker. To the front-desk agent's credit, she did give me credit to get a free coffee at the on-site Starbucks. The hotel also has great views. I would consider staying there again.
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Sep 09, 2024Wouldn’t stay again.
Gorgeous view and great location, just outside of Sedona. And that’s about it. We had to request housekeeping several times. We did not know they did not offer it unless you request it. People were putting bags of garbage dishes with food on them and laundry in the hallways. Some of these items sat for more than 24 hours! Gross! Front desk was barely hospitable. Acted like they’ve never seen us before when we had several interactions with them just requesting our garbage to be taken out and for toilet paper. It was like staying at a motel not a Hilton hotel. Especially for how expensive it is to stay there. Bar and restaurant staff were very friendly and professional. Housekeepers were very friendly when they did come. Just seems that the front desk could be managed much better. We shouldn’t have to go ASK for toilet paper and for our garbage to be taken out!
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Sep 03, 2024The worst place you can stay in Sedona
I won an all inclusive paid for trip in an auction. It included a dinner, a bottle of wine, a welcome amenity and 2 days of breakfast. When we arrived, we were sent to the wrong elevator with all of our luggage which was just a dangerous dead end hallway full of construction and workers. It was straight out of the twilight zone. We went back down to the front desk and said we couldn’t get to our room because there was construction and he said he sent us to the wrong elevator. so we walk to the correct one, this time even more construction down this hallway. I’m unsure how they are even able to remain open while doing this much renovation. We finally find our room, and we’re greeted by a used bandaid over the light switch which is so unsanitary and gross. We were supposed to be given a welcome amenity AND a bottle of wine per our package. We received neither. Also much to our surprise, there’s construction workers drilling and jackhammering outside bedroom windows and balconies. We also weren’t explained anything about the dining credit. We went to the front desk again to ask how the credits work and they told us “just make sure you eat…” There was no clarification on like what we could order. Does it include drinks? does it include appetizers? We don’t know. Just make sure you eat… The food at dinner and breakfast was great but the drinks were horrendous and nearly undrinkable. Upon checkout, my card was charged hundreds of dollars for all of the meals that were supposed to be comped. The same guy that sent us down the wrong elevator is the same guy that charged my card with unauthorized transactions. I have been waiting a week and have not had my money returned or even an email from Hilton showing my bill. Hilton told me to call my bank because they refunded it, so i called my bank and my bank told me to call Hilton because they have not refunded anything and nothing is processing. Do not stay here unless you want to deal with extra charges, incompetent front desk clerks, and loud construction. This place was a total nightmare and I will never forget it.
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Aug 28, 2024August Stay
Only one complaint. I wasn't told at check-in that I had a $50 credit to spend during our stay until I checked out. Would have come in handy for food, etc. Otherwise lovely hotel and would definitely stay there again. Everyone was helpful. Beautifully remodeled.