Wish you were here?
Hotel overview
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
-
Worst Hilton experience ever
My stay at the Hilton Orlando Buena Vista Palace – Disney Springs Area was extremely disappointing and far below Hilton standards. The pool had to be closed because someone defecated in it — absolutely disgusting. It was only shut down for two hours for “disinfection,” which is nowhere near enough to ensure proper safety and hygiene. There was no working Wi-Fi in the room, which is unacceptable for a hotel of this class and price. The so-called queen beds were more like small princess-sized beds — uncomfortable and misleading. Staff were unfriendly and clearly uninterested in helping guests. The hotel itself feels old and worn out. For a Hilton property, this was by far the worst experience I’ve ever had. I would not recommend staying here — there are cleaner, safer, and friendlier options available in the Disney Springs area.
-
Great hotel for a large group
Jean helped our group with great patience. Jean did his best to make everyone satisfied, even for some special requests.
-
Awesome folks at the front desk.
Excellent customer service. Jean, Kayla, and Danicha really made sure that we had all of our questions answered and they really set us up for success on our trip to Orlando. Great job!
-
Great stay
Stay was great and I am really writing this because of Jared and Jean on the front desk that helped me with completing bus reservations on my phone. They are awesome !
-
Amazing time in Orlando
The rooms are immaculate and large. Plenty of room to spread out. The concierge is super helpful and accommodating. Beautifully maintained grounds and pool. Convenience with bus transportation to parks and location to Disney Springs.