TripAdvisor traveler ratingbased on 5449 reviews
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Ratings & reviews
TripAdvisor traveler rating5449 reviews
THEY DO NOT TAKE PETS!!
They do not take pets! this is misrepresented, I am not sure why one would think they did. Also, the Dolphin and Swan do not either even though it says they do, also, the Doubletree is the same issue....this all needs to be revised.
Great place to stay!!
This hotel is probably the most convenient if you are going to Disney World. You can also walk across to Disney Springs to do all your shopping. The pool is great, restaurants and cafes inside hotel. Staff was great. Very convenient to many attractions!! Enjoy!!
Coronavirus Cancellation and NO REFUND
The refund runaround from this hotel in the wake of the Coronavirus is despicable. We are a small business who booked rooms for a conference in Orlando in March. The conference was cancelled due to the PANDEMIC. This hotel chain, who speaks to the "warmth and comfort" during these difficult times -- is holding 4k for hotel rooms that were never used. The ridiculous amount of personal time spent on the phone being handed to one incompetent customer service rep after another is ridiculous. Way to handle it, Hilton. We would love to been in Orlando to work, but the work was cancelled. From a small business to your huge business, way to take care of the little guy.
Service was extraordinary. Kris at the Front Desk made us feel super welcomed. Mike cane out and greeted us too. Mohammed in restaurant was awesome. Our rooms on 10th floor were great. Used the movie coupon and enjoyed Knives Out. Pool was beautiful and peaceful. We had a perfect stay. Thank you for rolling out the red carpet even when no one else in house. We were honored.
Best Hotel for Match
My family and I traveled from Tampa to Orlando to stay at the lake buenavista hotel. We almost canceled due to the coronavirus, but ultimately decided this might be our last get out of jail free pass. This is the safest place you could possibly be during this time. There are a total of 12 guests. Meaning there are more employees and guests and we are being treated like royalty. I highly suggest if you need to just get out for 24 hours that you check out Lake Buena Vista Hotel by Hilton. You will not be disappointed. And they have two awesome restaurants open, ❤️