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Hotel overview

Join us here to experience the extraordinary magic and allure of Hilton Orlando Buena Vista Palace – an incomparable showplace in the heart of Walt Disney World®, providing the perfect place to make memories to last a lifetime.  Soaring 27 stories above the world's favorite destination, Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort raises the bar for exceptional quality and service in this sunny locale. Feel the magic the moment you arrive. We are located on 27 beautifully landscaped acres in Lake Buena Vista, Florida; across the street from Downtown Disney®, featuring the Marketplace and Downtown Disney's West Side.  Take a refreshing dip in one of three outdoor pools. Schedule a soothing treatment at our full-service Spa and Salon. Experience the thrill of world-famous Downtown Disney, with its vibrant shops, delicious restaurants, and exhilarating nightlife. Just 25 minutes from downtown Orlando and the Orlando International Airport (MCO), we are the perfect destination for business or leisure travelers. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting.

Property information

Year Built: 2014
Floors: 27
Total rooms: 1014

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge desk

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Ratings & reviews

TripAdvisor traveler rating

3.5 6723 reviews
  • 5.0 star tripadvisor rating
    Warm weather Getaway

    I can’t say enough great things about this hotel and our stay . My husband and I decided on a last minute get away from the cold and the stress of everyday life,we ultimately decided on Hilton, and we are soo grateful we did. First our room was a king room facing Disney Springs , as we walked onto our balcony the view of the downtown area , the pools and the fountains were perfection. I could go on and on about the spacious room with couch , walk in shower , dressing area and plenty of storage areas however it was just the cherry on top of this beautiful hotel at “ Disney value resort “ pricing . This perfectly located Orlando hotel had everything you could ask for ..helpful staff , cleanliness and amenities that could not be beat . We will definitely be back. Great Job Hilton 👏🏻👏🏻 Keep up the good work. Anyone looking should run .. not walk to the Hilton Orlando Buena Vista Palace.

    Jan 24, 2021
  • 3.0 star tripadvisor rating
    Expected so much more from a Hilton Palace

    Starting with pros: location is very walking distance away from Disney Springs, the pool is nice and warm, lazy river for the kids, acceptable room space. Cons: the cleaning is max 3 stars. Garbage in the parking lot, near entrances, trash cans not emptied timely. Not very nice to see. Room cleaning is worse. Now with the virus, you have to ask every day for housekeeping, ask to change linen, etc etc. And what you ask for is not fulfilled. Stained sheets, dust everywhere. And guys please buy a decent vacuum cleaner! The carpets are filthy!!!!! Overall stuff kindness is low, seem they don't enjoy their job much. Only exception are guys in charge of the pool area. They have Hilton service level, thanks God! And the last con is package reception service, made by FedEx in the hotel. Not very accurate and pretty expensive too, comparing even to official Disney hotels.

    Jan 20, 2021
  • 1.0 star tripadvisor rating
    Diamond Club Member - Customer Non-Service

    Our family visited for our Disney Fix in December. My husband is a Diamond Club Member. The hotel is situated nicely for our purpose. Upon check in, the front desk Gentleman advised that breakfast is available at their Citrus Restaurant. Due to Covid, we would be provided with a $30 a day allowance for the usual breakfast for 2. He advised that this amount would be credited upon checkout. Upon checkout, the front desk agent advised, oh not, that's no longer our policy and it didn't matter that we were told otherwise by their personnel at check-in. When we returned home, we contacted Hilton Honors. They merely called the hotel and talked to the front desk agent who said no we don't offer that - call accounting, but there's no one there until after 9 on Monday. There is no offer to follow up on our behalf by the hotel staff nor the Hilton Honors representative. All in all, a very disappointing experience.

    Jan 09, 2021
  • 5.0 star tripadvisor rating
    Wonderful stay

    This hotel was very clean, friendly service and they did everything right. It is conveniently located to walk to Disney Springs and a 15 minute ride to all the parks. They were always accessible when we needed assistance. I highly recommend.

    Jan 05, 2021
  • 1.0 star tripadvisor rating
    Hotel in terrible shape

    This hotel should not be listed as a four star; it’s worse than a motel. It’s shocking that this is a Hilton. Very disappointed at the condition of the rooms...rusty and beat up (see photos). Terrible cleaning service (the rooms and the facilities are dirty).

    Jan 01, 2021