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TripAdvisor traveler rating7717 reviews
Adult Disney Getaway
Decided to come down in the off-season to visit family and friends and stop by a park or two. Hilton Orlando is in a great location with good amenities. Especially enjoyed the lobby bar Myth and the semi-enclosed area with the gas firepit. The pool is great as well with the lazy river.
Can't go Wrong!
This location is attached to the convention center facility, golf course and Waldorf Astoria. With the lazy river and proximity to Disney Springs you cannot go wrong with a family style stay. Restaurants on the property serve good quality food as well.
Perfect upscale getaway with easy access to parks
I love love loved this hotel. We stayed in early February for a business trip but wanted access to the parks, and since it is technically a Walt Disney World Resort, we were able to make FastPass selections by booking 60 days in advance. Transportation was provided via shuttle to every WDW park and the only other stop between you and the park of your destination was the neighboring Waldorf hotel. The hotel itself is really classy but also family friendly. No cheesy character stuff in sight. The first floor of the hotel is gorgeous and overlooks the beautiful pool and creek/golf course. You can access walking paths and walk along the creek. My kids really enjoyed their time at the pool, especially the lazy river which was heated. The slide was not great and not open if windy. All of the food we ate was top notch as well, whether it was from the cafe next to the pool, the family friendly restaurant on the ground level or the coffee stand/mini market in the lobby (which has ice cream!). My husband and I enjoyed a drink by the outdoor fireplace at night and could see the fireworks from Epcot! Our room (a double king) was nice and clean but was probably the only thing I didn't love for the premium price, as it was on the small side. But we requested a higher floor, which was very quiet and had a gorgeous view. I would happily stay here again.
Excellent stay! Highly recommend this property for Disney World or any Orlando visit
This was our second stay at this property — our first stay was five years ago. We arrived just before the travel restrictions began for COVID-19. I will say that this hotel staff did an amazing job during some extremely unfortunate and difficult circumstances due to COVID-19 and the associated shutdown of the travel industry. Every employee we encountered was friendly and eager to help. My family really enjoyed the pool and the pool bar for our nightly dinner. I sincerely wish the very best for all of the hotel staff and employees during this difficult time. When we come back to Disney World, we will stay at this hotel.
Poor customer service
We stayed at this hotel for three nights March 12-15th for our wedding anniversary. We could not decide on one hotel so we decide to stay at this one for 3 nights and another hotel close by for the next 3 nights. We chose this hotel based on the excellent reviews, location and the wonderful pool. Although we had a good time, my husband and I were disappointed in the front desk customer service. When checking in, we mentioned that it was our anniversary. We kindly asked if we could get an upgrade since we knew there would be a lot of vacancy due to the Covid19 outbreak. Kristen was quite unpleasant at the front desk and said there is a cost to upgrade. We declined the upgrade due to the cost. There was no mention of happy anniversary, welcome to the Hilton or anything like that. Not a very good first impression, especially since we were so pleasant with her and excited to be arriving after a long trip. We arrived at our room which was very far from the elevator and had the most unpleasant view of a parking lot. We felt like we received one of the worse rooms available. To make a long story short, we will not return to the Hilton Bonnet Creek since we had a bad first impression at the front desk. There are many excellent hotels to pick from in Orlando and many have excellent customer service. Sadly, this hotel did not.