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427 reviews
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Oct 03, 2024Underwhelming Visit
I stayed at the Hilton Myrtle Beach Resort from September 30 through October 3 for a business trip and had a mix of positive and surprising experiences. While the property itself is beautiful, there were a few issues that stood out. First, I was surprised by the lack of towels. Despite staying for 3 days with another person, there were only two sets of towels provided. I asked the housekeeper in the hall for more, and she told me they didn’t have any. She promised to bring some to the room, but after returning from my site visit, there were still no towels. I ended up going to the front desk, where I was thankfully able to get two face towels. There was also only one small bar of soap in the bathroom, which didn’t feel adequate for a stay of this length. In addition, the tables in the lobby were dirty during my stay, which added to the feeling that housekeeping could be improved. I also received a late-night call from marketers downstairs, trying to sell me a pitch for a sales presentation. As this was a business trip, not a personal one, I found the timing a bit inappropriate. Another issue was the missing screen door on the balcony, which meant that when I tried to enjoy the ocean breeze, bugs ended up getting into the room. Additionally, on Wednesday, I was trying to have a virtual work meeting when I heard loud banging and scooting noises. After calling the front desk, I was told there was no maintenance going on, but security checked it out. It was distracting and unusual for such a well-known property. On a positive note, the property is nice, and I did enjoy my stay overall, but given the issues I encountered, I had higher expectations for a Hilton resort. I travel to Myrtle Beach monthly for work and was hoping this would become my preferred hotel due to its beachfront location, but these details left me reconsidering my choice.
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Oct 02, 2024Outstanding Service
Our stay was from 8/30/2024 to 9/2/2024. We arrived later in the evening on the 30th of August. We were tired from our journey and wanted to check in as soon as possible. We were immediately taken care of by Jeannie at the front desk. Jeannie was professional, kind, and polite. She checked us in quickly at the front desk and we were relaxing in our room in no time. Jeannie went above and beyond by being a wonderful, joyful, and professional person. Thank you Jeannie, we appreciate you. During our stay we were treated very well by every staff member we came across. I would say that "Southern Hospitality" is a very real thing because we experienced it first hand. We absolutely enjoyed our stay. Thank you to everyone who made that possible. We appreciate you all.
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Sep 26, 2024
Shannon and Danielle at the veranda bar
Shannon and Daniele were the greatest hostess at the Hilton Myrtle Beach Hotel. Always looking out for me during my stay. They kept the party funny, happy, and enjoyable. If you come to Myrtle Beach, you have to come to the bar and speak with them. All you military guys, especially you Airborne, Ranger, and Special Forces Soldiers, make sure you visit them and tell them Brian sent you. De Oppresso Liber! Rangers, Lead the Way!!! Airborne!
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Sep 25, 2024
Hilton Myrtle Beach Resort stay
This resort was wonderful, perhaps the best hotel that we have stayed in at NMB. Jeannine at the front desk was extremely helpful and informative upon our check-in, giving me a ton of information that came in handy. Our room was clean, well-kept, and was exactly as described. We will definitely stay here again, when we return to the beach. (The only negative I can think of was the total lack of luggage carts to be found.)
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Sep 24, 2024
Nice hotel on the beach! Would stay again!
Stayed for five nights in a oceanview balcony room. Room was clean and comfortable. Staff was friendly and attentive. Staff members we appreciated the most. Franke - Experience desk. Wet Whistle staff - Mike, Ted, Shannon, Lauren and Dalton. Hotel is right on the beach with easy access. We would return again when we are in the area.