TripAdvisor traveler ratingbased on 1821 reviews
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Ratings & reviews
TripAdvisor traveler rating1821 reviews
Cannot have control over AC and Heat at the same time--what, at a HILTON??
Slept terribly, as there the room was TERRIBLY HOT! We were told that the room towers have an older HVAC system; thus it is either heat or AC, but not BOTH, in the rooms at the same time. This reminds me of my dorm room in the 1980's, not a HILTON property. Annoyingly, the hallways, the common areas, the reception, etc. were all quite cool & pleasant; we were told that these areas were under a newer HVAC system. Gee, maybe we should have slept in the hallway or the lobby, then? Still cannot believe this is acceptable: don't we choose a HILTON for its superior qualities?
Classy, Caring Staff at this Classy, Ideally Located Hotel
As Minnesota residents we look forward to opportunities to stay at this classy looking hotel with its very welcoming staff in all areas! The rooms are well kept and the delicious food in the restaurant is presented with just enough flair to remind you that you are staying at a high end hotel. The good part is that you know you are not paying the high end prices to enjoy the ambiance. The restaurant manager and bartenders are very accommodating. The hotel's location - with regularly running free shuttle rides to/from close-by MSP airport and the Mall of America - makes it geographically ideal. If you have the time, take a walk in the Minnesota Valley National Wildlife Refuge, right across the street. The rooms on the east side have a direct view of it. Two of my favorite staff members are Rachel Lagace, the longtime Front Office Manager, and Sharmin Saigo, a Front Office Supervisor. Guests always feel in good hands knowing they are there to respond to any needs. They are outstanding representatives of both the hotel and of Hilton in general! Elissa and Eliza are two other stand outs at the Front Desk. They are both memorable in how they have helped us and others out! I think the phrases "genuinely gracious" and "wanting to help" define the attitude of these two and that of Rachel and Sharmin. If you don't feel welcome upon check-in - at any hotel - likely your stay will be mediocre at best. Luckily this hotel knows how to start your stay off right with well trained staff at the Front Desk who can and will address any concerns during your stay to make sure your stay continues well. Even though I travel a lot, I love staying at this hotel in my home state for many reasons with staff/hotel representatives being a top reason!
PARK AND FLY !!!
Good park and fly! Close to the airport . The shuttle was great! The room was nice and clean and most of all the bed was comfortable. Enjoyed our meal at the restautant / bar. We will stay here again.
Nice place to stay. Good bar and good food. Shuttle to the mall was grea . We will stay here agai . Value of the room was excelent highly recomend staying here close to the mall and the light rail for easy access
Most accommodating hotel experience I hs r had in a long time. After a red eye they checked you dont in at 6 am even though there computers were down and check in wasn’t until 4 pm. Food and service in restaurant was fantastic and front desk staff was terrific!!