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Hotel overview

Daily Mandatory Charge includes: Tourism Improvement District (TID) AssessmentDaily Mandatory Charge includes: Tourism Improvement District (TID) Assessment.The Hilton Memphis hotel is located in the heart of the East Memphis business district and a short drive from Beale Street, FedEx Forum, Elvis Presley’s Graceland, the Memphis Zoo, Liberty Bowl, Memphis International Airport (MEM), The University of Memphis, The University of Tennessee at Memphis, the Civil Rights Museum, the Loraine Hotel, and downtown Memphis, Tennessee. Memphis is also the home of the Grizzlies and the Redbirds: so come to Memphis, enjoy a game and stay with us. This 405-room hotel was designed by the late Memphis, TN architect Francis Mah, and the hotel has undergone an extensive multi-million dollar renovation to return the hotel to its once-grand glory. This hotel offers more of the comfort, amenities and entertainment choices travelers to the Memphis, TN area desire. Whether you are on a vacation, with a group or meeting, or on an individual business trip, our hotel has something for everyone, including meeting rooms and public space. Guests will enjoy the superbly furnished residential rooms. We feature breathtaking views of the Memphis, TN skyline in every room because of our floor to ceiling windows. Hotel Features Include: Ridgelake - an American Bistro, serving breakfast, lunch and dinner, Lobby Bar - to quench any thirst, Beautifully-landscaped outdoor pool and whirlpool, Complimentary security monitored parking, Valet parking available, 24-hour fitness center with our new in 2007 Fitness by Precor, 24-hour access to our self-service Business Center, Hotel gift shop catering to all business and personal needs, Gate controlled, security monitored valet parking Guest Room Features Include: New in 2008 Flat-Screen Televisions, 32-inch in our Standard rooms and 37-inch in our Deluxe Level rooms, 405 tastefully decorated guestrooms, including seven suites, 66 Deluxe Level rooms located on the top four floors of the hotel with larger 37-inch Flat-Screen Televisions, Wireless high-speed Internet access available in all 405 rooms as well as in the meeting spaces and public areas, Serenity Bed Collection featuring the Hilton Suite Dreams Mattress & Box Springs by Serta, Bath amenities featuring the La Source line from Crabtree & Evelyn, Hilton's signature MP3-capable alarm clock radio, USA Today each weekday morning, Two dual-line phones with data ports and voicemail, Over 30,000 square feet of meeting space, enough to handle two persons or a reception for 1,600. Hotel Neighborhood: Less than 10 miles from Memphis International Airport, Convenient to many corporate headquarters in the "Poplar Corridor", Close to shopping at Oak Court Mall, Easy access to all major highways and interstates, Easy access to the Pink Palace, Memphis Zoo, Graceland, the FedEx Forum, and Beale Street, Close to many golf courses, including the TPC at Southwind. Travel should take you places.

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A mandatory $2.00 per room per night Mandatory Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Mandatory Charge includes: Tourism Improvement District (TID) Assessment

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 1707 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Meh. Nice room but nosey doors, not so good breakfast. Felt safe there.

    The room was nice and very clean. We enjoyed our water view. Felt very safe there. Close to alof of good food places. The front desk check-in experience was great. The downside, the doors really stick when opening and closing so it can be really loud in the hallways which you hear from the room. The ice machines were not working on any floor I checked. The breakfast buffet was not good, Hampton blows then away with freshness and warm food. We were charged for breakfast even though I paid for a room with breakfast, and I am a diamond member and had a drink/food credit. I can't reach anyone to get this fixed now and I've tried multiple times and different ways. Super frustrating!

    Jun 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My stay

    My stay was amazing and the best customer service I received in a long time. Trenetia L. assisted me in finding the best places to eat and I look forward to returning back in the near future. It was a great experience. Rooms was clean and comfortable.

    May 18, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Fraudulent Reservation

    I contacted this hotel and spoke to several different people including the front desk, reservations and management. Each time I explained to them that someone made a fraudulent reservation using my credit card. I gave them all the information that I had, which was the credit card number used, my name, the date and time of the transaction. I informed that my bank had already cancelled my card after I saw another two transaction attempts for their hotel. I was told by hotel staff that my credit card company would have to reach out to them before they could do anything about it. Of course I called CITI and told them this. They informed me that they have never had to reach out to a merchant to do such. And that it only took me contacting the hotel, letting them know it was fraudulent, provide the amount, date of transaction and my card number and they could reverse the transaction. I also asked the hotel if they could at least cancel the reservation that was made, or require whomever came to check in, to provide the credit card used as well as ID matching the name. The last rep that I spoke with named Ishmall (I think that is how you spell it), told me that he could not give me any information as to if there was or was not a reservation made with my card because the card number, date, name on card and amount was not enough information. And that made absolutely zero sense to me. I think they were simply not wanting to refund because he kept saying the exact same thing over and over as if it was a scripted response. So they have gotten $406.52 out of me. If I do ever visit Memphis, best believe that I wont even drive past that hotel.

    May 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Underwhelming Hilton Experience

    For the past 10+ years, I’ve stayed at the Hilton Memphis annually for an April quarterly Business meetings. Unfortunately, I’ve seen a noticeable and steady decline in quality since the pandemic. What was once a reliable and decent property has now become one of the most consistently underwhelming Hilton experiences I’ve encountered. The lack of key amenities is especially disappointing for a hotel of this size—there’s no executive lounge and no full-service restaurant on-site. As a Diamond member, I received no recognition at check-in and wasn’t offered the usual welcome items. When I inquired, I was told there was water in the room—but isn’t that standard for all rooms? The response felt dismissive and far from the level of hospitality I’ve come to expect from Hilton. Basic guest services were also lacking. Only a handful of luggage carts were available, and just one of four elevators was working in this 26-floor hotel—often resulting in wait times of 30 to 45 minutes. The rooms are noticeably dated, and from what I observed, the property does not appear to meet modern ADA compliance standards, which is concerning. Only positive is the increased secuirty presence do to consistant auto thefts in 2024- I was directly affected and have 1st hand knowlege of multiple incidents. Overall, the Hilton Memphis no longer reflects the quality, service, or reliability associated with the Hilton brand. Unless meaningful improvements are made, I can no longer recommend this property. Not Recommended!

    Apr 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Living in the city but still getting to know my city

    Everything about this hotel is absolutely amazing, I live in Memphis and I always look for a place at home but from home without traveling too far, I always love visiting this hotel because I’m obsessed with beautiful places and views in my city

    Apr 12, 2025