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Underwhelming Hilton Experience
For the past 10+ years, I’ve stayed at the Hilton Memphis annually for an April quarterly Business meetings. Unfortunately, I’ve seen a noticeable and steady decline in quality since the pandemic. What was once a reliable and decent property has now become one of the most consistently underwhelming Hilton experiences I’ve encountered. The lack of key amenities is especially disappointing for a hotel of this size—there’s no executive lounge and no full-service restaurant on-site. As a Diamond member, I received no recognition at check-in and wasn’t offered the usual welcome items. When I inquired, I was told there was water in the room—but isn’t that standard for all rooms? The response felt dismissive and far from the level of hospitality I’ve come to expect from Hilton. Basic guest services were also lacking. Only a handful of luggage carts were available, and just one of four elevators was working in this 26-floor hotel—often resulting in wait times of 30 to 45 minutes. The rooms are noticeably dated, and from what I observed, the property does not appear to meet modern ADA compliance standards, which is concerning. Only positive is the increased secuirty presence do to consistant auto thefts in 2024- I was directly affected and have 1st hand knowlege of multiple incidents. Overall, the Hilton Memphis no longer reflects the quality, service, or reliability associated with the Hilton brand. Unless meaningful improvements are made, I can no longer recommend this property. Not Recommended!
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Living in the city but still getting to know my city
Everything about this hotel is absolutely amazing, I live in Memphis and I always look for a place at home but from home without traveling too far, I always love visiting this hotel because I’m obsessed with beautiful places and views in my city
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Ms.Pat
I would like to say thank you to Ms Pat at the restaurant, it was so nice to be greeted every morning with such a nice smile and she had our table ready milk and coffee. She is the best !!! And I think we made Her day with all of our jokes and stories So thank you
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Broken Elevators Ruined the Stay
We went there to attend a corvette convention. There were four elevators and only one worked. We were on the second floor and had to wait at least 15 minutes each time we needed an elevator. The sandwich shop’s food and service were excellent. The room was clean but the bathroom was very small.
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Good service
Ms Pat did a great job serving us at the restaurant. She is very friendly and helpful and remembered my name. ———————————————————————————————————————————————————————————————————————————————————————————————————————————————-