TripAdvisor traveler ratingbased on 1208 reviews
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Ratings & reviews
TripAdvisor traveler rating1208 reviews
Hilton as usual delivered a great room with all of our expectations met. Staff was amazing and facility was clean well stocked. Room was clean and comfortable..Front desk clerk was friendly and went above and beyond to assure we had a pleasant stay.
Extremely helpful staff during stressful times
I had a relatively long stay at The Hilton, Rialto Pl in Melbourne during the beginning of the Coronavirus. Everyone was very helpful, including the front desk, restaurant, maintenance and cleaning staff. They all went out of their way to accommodate any need I had, including computer/printing help, morning take out and even helping me when my car keys were locked in my car. A special shout out to the ladies who went from restaurant work to Take Out. They were so sweet and nice at a very difficult time. Thank you all so much!
Nice and comfortable
Stayed in the hotel for two nights on a business trip. The hotel is located just near the Melbourne airport so if you look for an hotel in the “action” area this is not the hotel for you. However if the location is not important - it’s a great hotel with wide selection of restaurants in a range of 5-8 min drive. The hotel itself is what you expect of Hilton - big and clean rooms. Breakfast was also very good as expected. Bottom line - recommend for business travelers.
the first thing you begin to notice is everything is dated. but the best is yet to come. as i walked to my room i noticed the smell of poo in the hall. i ignored it thinking it would go away. wrong...it was always there every time i walked by it. next was the walls are paper thin. there was a couple staying in the room next to me. they both had a constant cough. could hear it all night long. next was the black water that bubbled up in the bathroom sink. it was black, it had something floating in it, and it smelled of poo. lastly, as if that isn't bad enough, was what looked like blood on the bathroom walls that someone sprayed something green on but missed smudges of it. whatever was sprayed on it was never cleaned or wiped off and had run down the walls. to top it off was the food. my grandson got raw meatballs for dinner and the other food was not very good at all. and breakfast?! 16$ per person for cold eggs and bacon that looked very greasy. all was cold and old looking. this was a horrible experience. STAY AWAY!!!
Nice upgraded rooms
Very nice hotel, easy access to anywhere you want to go. Clean and rooms look to have been upgraded recently. Weather was cool so we did not use the pool. In town visiting friends, so it was perfect for us.