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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory resort fee inclusions:
• Local calls, toll-free, and credit card calls (no access fee)
• Internet Access/Wi-Fi Access
• In-Room PlayStation 3 console with unlimited movies and games
• Outdoor Movies on Wednesdays and Saturdays at sundown
• Daily cultural activities including Lei Making, Hula Lessons, Ukulele Lessons (Subject to class availability)
• 10% discount OR One (1) category upgrade on a minimum 2-day car rental from National Rental Car when booked in person at their kiosk located on the ground floor of Tapa Tower at the Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount or upgrade. Discount/upgrade is not combinable/bookable with any other offers or specials provided through National or through any 3rd party. Discount/upgrade is also not available through National Rental Car Central Reservations or through their website. Reservation must be made in person at their kiosk located at the Hilton Hawaiian Village.
• 20% discount off” The Spirit of Aloha” catamaran Adventure afternoon sail at Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount.
• 10% off at Waikiki Beach Activities* for beach chairs & umbrellas, kayaks, pedal boats, stand-up paddle boards and Aqua Cycles. Guests must present their DVD Now card at Waikiki Beach Activities beach and lagoon stands.
• 10% discount at Waikiki Beach Activities is based upon availability, may not be combined with other offers and may be changed without notice. This discount offer excludes other rental and retail items, surfboard rentals, surfing lessons and SUP Yoga classes, catamaran rides and other activities.
• 20% off Waikiki Beach Activities for Elite Beach Package Rental, which includes: Two (2) chaise loungers, one (1) beach umbrella, lemon water spritz, water service and reef-safe sun block at the beach stand, and use of boogie boards, tubes, and rafts (based on availability and first come, first service. Guests must visit the Waikiki Beach Activities stand at the Super Pool to reserve and purchase this discounted package.
• Outdoor Morning Exercise Classes. Guests must present their DVD Now Card that is issued to them at time of check-in
• Buy one Adult entrance and get one Child entrance free (4 -12 years of age) at the Waikiki Aquarium*. Guests must present their hotel room key at the Waikiki Aquarium’s Ticket Counter. Offer not combinable/bookable with any other offers or specials provided through the Waikiki Aquarium.
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating19414 reviews
You can do better for far less
We stayed here for a week. Pro: 22-acre resort on the ocean Wide beach Ocean lagoon Numerous pools 3 Jacuzzis Multiple shops and restaurants; Bali was very good but the portions (up to $75 for an entrée) were small. Fresco was very good but is not ADA accessible, a sign of just how old that building is. Refrigerator in the room. Con: Resort fee, about $60 per night (that’s on top of the room rate, where you are paying to stay at a resort.) Additional fees for umbrellas, beach chairs, etc. Parking: about $65 per night for self-parking, $75 for valet. Self-parking is on level 3 or higher, which requires a bit of circling the massive structure to get to an available space. Check-in will take an hour, with fairly relentless upselling (better room, better view, higher floor, etc.) When you arrive you will be greeted by the valet, a checker who sorts you into the right line (and confirms you have a reservation), and then the upselling by hotel reception. If you have made it this far, and resisted the upsell, you will be told that checking in before 4 p.m. costs $75. For a room which is already cleaned and available. If you decline, you can check your bags (tip the valet), and come back after 4 p.m. to stand in line and start again. Do not pass go. Some hotel facilities listed above in the “pro” section will be closed for the exclusive use of folks attending a convention at the hotel, even though you’ve paid to stay at this resort with all of these facilities listed. The concierge will send you to some facility unaware that someone else at the 22-acre resort has closed things off. For us, that included a Jacuzzi, a pool and a restaurant. The hotel is aging. Elevators will break. (We had 2 out of 3 elevators in our tower out for 5 days). Pools will be closed. (One for 6 days.) The heater on the adult Jacuzzi will fail and not be fully repaired during our stay; unavailable for 5 days, plus the day it was in an area reserved for the convention. The family Jacuzzis will be closed for maintenance and not re-opened awaiting parts; available for 2 of the 7 days we were there. The flat screen TVs do not have access to your account. DVD players are provided and there are DVD rental boxes scattered about. The furniture in our room was old. Wi-fi is free, but without bandwidth to use Netflix, etc. most of the time, especially at night. And the pools and Jacuzzis, when operational and not limited to conventioneers, typically close at 6 p.m. If you want a feather-free room, it will take multiple managers, and about 5.5 hours, including an additional hour at reception listening to the upselling pitch at adjacent stations, until management could get housekeeping to make the three trips necessary to swap out four pillows and remove the comforter. While the resort claims to be 22 acres, in fact there are two businesses here, the hotel and Hilton’s time-share business, Hilton Grand Vacations. As a hotel guest you will encounter HGV employees who will, politely, tell you they will not assist hotel guests. We encountered a manager, who was very helpful, but told us he had no authority over the HGV property facility HE had been sent to use. The concierge, next to reception, is staffed by HGV employees who will try to get you to attend a sales presentation. To Hilton’s credit, Hilton waived various fees and provided some restaurant vouchers given the three serious issues we had on day one: an hour wait to check-in, only to be confronted by the demand for $75 to avoid being sent away; a confrontation with a security guard at a Jacuzzi that was closed for the convention, unknown to the concierge who sent us there, and an hour spent at reception with two front desk employees trying to get the hotel to honor its’ hours’ old promise of a feather-free room. Bottom line: I would prefer to pay retail and get what I expect, than to deal with a dozen employees and FIVE managers dealing with the inability of this resort to be, well, a resort. Recommendation: Waikiki Beach is public (and the few hotels that are actually on the beach have zero security so the person on the beach chair next to you can be staying at the Y). You can stay elsewhere on Waikiki for far less and be closer to the beach than some of the buildings at the Village. You will have more choice of restaurants, and lower resort and parking fees.
Quick trip to waikiki
Big resort. Good service, good restaurants. Easy trip with lots of walkable things to do nearby. Waikiki is a bustling, (but not overcrowded) beach scene. Lots of restaurant options and shopping. Definitely an urban experience. With good deals on airfare, it was a perfect 3 day getaway from the west coast for us.
Nice resort with fish ponds everywhere, a few pools with a slide for kids but multiple pools, lots of shops like ice cream, Starbucks and a bar with live music. Good location for going out for dinner in the evenings but it's in a city and the beach isn't amazing. There's a lagoon outside with sea water and a beach for kids to play in. If you stay here make sure you get out and see other places on the island that are way more beautiful
Waikiki Village is right in the heart of Waikiki. Easy access to Ala Moana Mall and all the stores amid all the hotel towers. We were on the 21st floor with a great views of Diamond Head, Waikiki Beach and the city. Yes it is noisy most nights but you just needed to close the slider door for some peace & quiet. We had a great housekeeper Emily who cleaned our room each day. She was lovely and always asked how we were. By the big pool, you needed to get your chairs early to have a chance. Pool was not heated but the temp was nice with the air temp being 27-29 degrees Celsius. We were able to see the Friday night fireworks twice as the 2nd one was cancelled because of high winds. My two complaints are when you arrive by bus, you still need to walk 425 steps to the main reception. It is not well marked along nor is anyone there to offer service. Secondly, the dreaded resort fee of $50 per night plus tax is ridiculous. We could have saved over $1000 alone because of the resort fee. Stay here, it is great but watch out for the resort fee!
A self contained vacation.
There is so much here to do that it’s a self contained vacation. There are a gazillion restaurants and shops along with a beautiful beach. There are multiple pools and recreation activities galore. Staff is friendly and beware…they will often try to get you to try their vacation club. We didn’t eat or pay at the luau but we were able to stand and watch the show anyway. We upgraded to the Ali’i tower to an ocean front room…not sure it was worth the extra dollars but the room was nice.