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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory resort fee inclusions:
• Local calls, toll-free, and credit card calls (no access fee)
• Internet Access/Wi-Fi Access
• In-Room PlayStation 3 console with unlimited movies and games
• Outdoor Movies on Wednesdays and Saturdays at sundown
• Daily cultural activities including Lei Making, Hula Lessons, Ukulele Lessons (Subject to class availability)
• 10% discount OR One (1) category upgrade on a minimum 2-day car rental from National Rental Car when booked in person at their kiosk located on the ground floor of Tapa Tower at the Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount or upgrade. Discount/upgrade is not combinable/bookable with any other offers or specials provided through National or through any 3rd party. Discount/upgrade is also not available through National Rental Car Central Reservations or through their website. Reservation must be made in person at their kiosk located at the Hilton Hawaiian Village.
• 20% discount off” The Spirit of Aloha” catamaran Adventure afternoon sail at Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount.
• 10% off at Waikiki Beach Activities* for beach chairs & umbrellas, kayaks, pedal boats, stand-up paddle boards and Aqua Cycles. Guests must present their DVD Now card at Waikiki Beach Activities beach and lagoon stands.
• 10% discount at Waikiki Beach Activities is based upon availability, may not be combined with other offers and may be changed without notice. This discount offer excludes other rental and retail items, surfboard rentals, surfing lessons and SUP Yoga classes, catamaran rides and other activities.
• 20% off Waikiki Beach Activities for Elite Beach Package Rental, which includes: Two (2) chaise loungers, one (1) beach umbrella, lemon water spritz, water service and reef-safe sun block at the beach stand, and use of boogie boards, tubes, and rafts (based on availability and first come, first service. Guests must visit the Waikiki Beach Activities stand at the Super Pool to reserve and purchase this discounted package.
• Outdoor Morning Exercise Classes. Guests must present their DVD Now Card that is issued to them at time of check-in
• Buy one Adult entrance and get one Child entrance free (4 -12 years of age) at the Waikiki Aquarium*. Guests must present their hotel room key at the Waikiki Aquarium’s Ticket Counter. Offer not combinable/bookable with any other offers or specials provided through the Waikiki Aquarium.
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating19326 reviews
I have stayed at this hotel many times over a number of years. I was there for 5 nights in November and was very disappointed. We were part of a large group and I was told that my Diamond Status didn't apply for an upgraded room (and an upgrade was unavailable even when I offered to pay). I did receive the Diamond benefit of $18/day each for me and my guest (which unfortunately I wasn't able to use every day as I was there on business with catered breakfasts/lunches and the $ is not cumulative unlike at other Hiltons where it is). Still miss the old gold/diamond lounge in the morning, which has disappeared along with the flamingos, penguins, etc. The hotel obviously has deferred maintenance, likely due to Covid. There are dead plants on the balcony of the Convention Center; the lobby entrance was being repaired and was under construction; rooms were dated; and my bedding was moldy, etc. The property was extremely crowded--my overall impression is that Hilton has overbuilt the time share properties with the result being there is insufficient room in pools, restaurants, etc. for the many thousands of guests. The kicker, though, was no power in the Tapa Tower on my day of departure and limited/nonexistent elevator service. Checking out with luggage and a handicapped companion and thus needing the service of a bellman was extremely frustrating and took hours--barely made our flight despite leaving ourselves plenty of time! HHV still has some pluses--nice beach, great location, an oasis away from the crowds of Waiikiki, and as always friendly/helpful staff (although many long-term employees have left). During Covid many facilities at the Hilton were closed and rates were high so I stayed at the Sheraton PK where I was stunned to learn I could reserve Tommy Bahama chairs for the beach. Seems like Hilton's $50 resort fee should cover the fee for Hilton beach chairs (despite these being provided by a private enterprise and the beach being a public one). I'm contrasting HHV experience with the Hilton San Juan, Hilton Copacabana, etc. where the beaches too are public access but where the Hilton provides complimentary chairs for its guests (either negotiating with the vendor or rolling the rental chair cost into the resort fee). Anyway, we had such a wonderful experience with the portable beach chairs from the Sheraton PK I called a local vendor and arranged a 5 day chair rental for a very reasonable fee and they even delivered the chairs to the HHV.
You never feel relaxed there
This is a hotel where you never feel relaxed. There’s a line at 6.30am for breakfast. There’s a line at the swimming pool. There’s a line when you take the lift. There’s a line to grab a seat for a drink. In the end you have the feeling you’re on vacation in a convention center. And when you’re having an issue, you will be answered ‘we have 3,000 rooms, we cannot satisfy all our customers’.
One Satisfied Customer
I stayed in the Ali’i Tower and the service was exceptional. When I want to be treated well, this is where I stay when I’m Oahu. Having its own pool, gym, check-in makes this tower desirable. The housekeeping staff does a terrific job. I was a solo traveler and I felt safe. Even in the parking garage. This is a step above a typical touristy hotel and you get what you pay for! Cheers to Hilton on this stay!
Be careful when staying here , Be careful my bag was stolen out of my hotel room and nothing was really done about it . We were told little to nothing about what could be done and no resurgence that it wouldn’t happen again . Tracker kept saying it was going back to property . Terrifying experience.
Great experience, rooms a little dated.
The hotel is well positioned close to restaurants and shops. The village itself has many restaurants and ABC stores which was really handy. We opted to stay at the Tapas tower, the room was a 3 star at best, very dated and old. Did find most of the staff friendly and helpful. The best thing about this hotel is the different pools and activities available. Tips for your stay would be stay would be to ask for a renovated room upon booking. Book reservations at the hotel restaurants, as waiting time at peak times can exceed an hour. The hotel gym could do with better weight equipment, but it wasn’t too bad.