TripAdvisor traveler ratingbased on 1596 reviews
The Hilton Garden Inn Waikiki Beach boasts a central Waikiki location, just two blocks from the ocean and beach. Set across the street from the International Marketplace, this Waikiki hotel is convenient to a variety of shops, dining and entertainment. Make sure to check out our Activities Desk for all the fun things to do in the area. This hotel features spacious public areas with an exterior elevator which delivers you to your room while offering spectacular views of Waikiki. Our on-site restaurant and bar will satisfy your hunger and thirst with creative local dishes. For a quick snack on the go, pick up one of our delicious food and beverage options from our gourmet grab-and-go shop. Keep on top of your exercise routine in our large on-site gym with separate rooms for cardio and strength training. Take a swim or catch some rays at the outdoor pool located on the third-floor sundeck.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged to all guests at hotel check-in or check-out.
Mandatory Resort Fee Inclusions:
o Exclusive access to the HI FIT program (7 days a week, instructor led fitness activities on Waikiki Beach)
o High-speed WIFI access in guestroom and hotel
o Unlimited Local, 800, and long-distance calls per stay
o Sunscreen lotion and after sun care located poolside
o Beach/pool toys and floats
o In room Hawaiian Kona Coffee
o In room tea kettle with specialty tea
o Morning yoga class each day
o Promotions provided by the hotel concierge / travel desk
• Sea Life Park (Buy one, get one free Admission without transportation **)
• Majestic Dinner Cruise (Standard buffet upgrade to Friday Fireworks Buffet *)
• Pearl Harbor Partial Day (upgrade to deluxe package **)
• Parasailing (ugrade to deluxe parasail **)
• Enterprise Rental Carr (upgrade to full size car to mid size SUV)
• Coral Center (upgrade to Zip & Adventure with transportation)
• Wet ‘n Wild (buy one, get one free admission)
• Magic of Polynesia (buy one, get one free admission)
* One upgrade per room visit
** With purchase of one full price adult ticket
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1596 reviews
Worst staff -- rudest ever
On this stay I encountered the rudest hotel staff during my 20 years’ hotel-staying experience. A front-desk clerk, Lauren, snapped at me on the phone. Note that I am even a HHonors Gold member. . .. At the front desk, I heard that another Hawaii resident got waived for the resort fee (the amenities are closed anyway due to the virus situation) so I asked for the same thing. The manager agreed to waive the fee for this stay only. Because I never used any of the amenities and for being a Hawaii resident, I asked for adjustment of the resort fee to my stay 7 days ago. The manager declined my request. So I headed to my room. The room does not even have an ocean view, even though I am a Gold member. But due to reluctance to bother the staff again, I did not ask to change room. Instead, I unpacked and started a basic cleaning and disinfected the surface areas as I routinely do. Then, I noticed the glass shower door was covered all by streaks of watermarks, looking like it had not been cleaned. The cleaning staff came for a look and said it should not be like that and he would return and handle it. Since I already went over the floor with the disinfecting wipes, I was reluctant to let people in and mess up again. So I told the front desk that I could wipe it myself, given that it is just a one-night stay, but asked again for waiver for the resort fee from last week’s bill. After an hour, I checked again, which was when Lauren started her craziness. She said either the cleaning staff would clean the door or I need to change room. I was saying even that was inconvenience for me since I already unpacked and disinfected the area. But Laurent cut me off and yelled : “No, it is not inconvenience”, “No, there will not be any compensation”, “It was only just A water spot” (that was not true; it was not one water spot; the whole glass door had streaks of watermarks, or calcification of something, or soap scum), “We provided a solution and YOU would not take it”, ……. She has a higher voice and obviously a language advantage over me, an immigrant (she talked much faster than me in the least). The result was that I never got to finish my sentence and was choked effectively. And that set the miserable tone for my stay. Later the cleaning staff came but were not able to remove those calcification marks on the glass door– another first-time finding for me, since I never saw glass shower doors with stains that do not come off after cleaning in other hotels. Cutting people short is impolite even for everyday conversation and Lauren was doing that to a HHonors Gold member paying for the stay. It IS INCONVENIENCE for guests to check in and find that cleaning was not done properly. When I check in, I expect everything taken care of. Lauren single-handedly ruined my stay. The hotel adjusted for the resort fee, but they did not lose anything since I should have been given a lower Kamaaina rate for both stays. The hotel staff just acted as if they did not see my Hawaii ID.
Beautiful Experience !!!!!!!!!!!!!!!!!
I will never forget the incredible stay at the Hilton I went with my significant other who is now my Husband. The staff made me feel special the location was awesome and the amenities were awesome. My next trip I will stay at the Hilton !!!!!!!!!!!!!!!!!
I enjoyed my stay. I appreciate that we were accommodated at the last minute for 15 days. With such a wonderful experience and the messages asking if everything was going fine with our stay. I feel guilty asking about my points and days that don't show on my account. Other than that can't complain about parking everything around is walking distance and the public transportation stops right in front of the hotel for $5.00 you can get a day pass and for $2.75 a one way fare. I rented a car 2 days which I had no problem parking on the street.
Not the bargain I was expectin
After 20 hours of traveling, maybe I was a little critical but I expected more. Things started off great with a bottle of water and a cookie for all 6 of us. Since I reserved a room for 6 people, I expected the room to be ready for 6 people. The sofa bed had no linens and there was only 1 tiny bottle of shampoo for all of us. After 3 calls to the front desk we finally got all of the sheets, pillows, blankets and shower products that we needed for a traveling family of 6. Next morning, only 2 get the complimentary ‘continental’ breakfast. Doesn’t matter that my reservation was for my husband and I, and 4 of our kids. So, only the small selection of muffins and bread to make toast and bananas. All of the hot stuff around the perimeter is extra. The omelette bar, potatoes, bacon, etc is an extra charge. By the time all of us ate a hot breakfast My room cost me almost another $100. Add in another $40 for parking and my “bargain” $325 room ended up costing me $475. Should have gone with my 2nd choice that probably would have turned out less expensive. One good note, the bed was super comfy!
Best hotel in Honolulu
I can't say enough good things about Hilton Garden Inn....the customer service is outstanding and care towards guests. The location in Waikiki is obviously perfect near to everything, the rooms are lovely and well maintained. I highly recommendand will be back in September.