Wish you were here?
Ratings & reviews
TripAdvisor traveler rating720 reviews
Arrived at the hotel during dinner time and my colleague and I had a amazing dinner and our waitress Frances was so personable and kind! The dinner chef even came out to greet us and we all shared a laugh. However, the following morning we thought we would have the same great experience and that was a BIG NEGATIVE! The server Wanda was extremely rude and impatient and when we requested if we could have the food "to go" she stated with attitude "That will be $2 fee! Either way you gotta tip!" They even began to vacuum letting us know that we needed to hurry up! I understand that customer service is challenging and we have all been affected due to COVID-19 but that is no excuse to be rude and nasty to customers. I would give this hotel a 1 but the evening staff was so nice to us. If you do choose to stay at this Hilton location don't bother with the breakfast but the dinner and the evening staff will leave a much more pleasant experience.
Time to move on from this property. This property needs to be torn down or renovated in a major way. It’s not nearly as nice as it used to be several years ago. The Marriott property behind it is so much better newer nicer and cleaner. This place is really going downhill. It’s dirty and the service is not what it used to be. I would not stay here again.
Great service during Hurricane Sally
First of all, we are from Gulf Shores Al., and originally rented the hotel for 2 nights. I was scheduled for knee replacement surgery at the nearby hospital. Then hurricane Sandy went over our house and we had no power there, and the surgery was canceled. Although the hotel was very full, the assistant gm Jesse let us book for 2 extra nights or more if we needed. Very professional and pleasant!! The front desk staff, Ashton, the guy, can’t remember his name, were very caring and professional. The staff was tremendous. They provided breakfast lunch and dinner even though the supplies were low and the power was intermittent. Thanks to Teressa, Wanda and Lia, and the cooks. The power was out at their homes too, so they stayed at the hotel. Our power was returned after 4 days so we returned home. As I was leaving, limping all the way, one of the maids volunteered to load our bags into my car. A small Hispanic lady, I didn’t get her name,,,thank you. Thank you all for making the best of a stressful time. We will be back!!😊 Terry and Lynda
Great service with a bar and grille
Highly recommend this location. Its extremely up to date and modern. Offers great comfort. Includes a bar and grille along with a snack bar and alcohol is available. The service is second to none at the front desk. Staff was pleasant when interacting.
thanks for the great stay
Found this place after a long day. The girl at check in was so nice, I wish I remembered her name. We were tired and hungry and she made check in a breeze - thank you so much. We had dinner and drinks in the lobby area and breakfast in the morning, so convenient and delicious.