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Hotel overview
Location
Kapaa{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Ratings & reviews
TripAdvisor traveler rating
1819 reviews
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Jun 29, 2025I would not Recommend this hotel
I would not recommend this hotel. We paid for an ocean view with two queen beds. We got up to the desk to check in and we asked again just to confirm that it is an ocean view and we were told yes when we got to our room to our surprise, there was no ocean view. We went back to the front desk and was told sorry we do not have any more ocean view with two queen beds.
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Jun 28, 2025
Hotel is not as it's made out to be in pictures!!! Hotel needs Help!
When we first arrived we noticed the hotel was not as pictures we viewed online, Hotel appearance on the outside was run down ( Roof Rot, Rusted out gutters). Then upon check in we were told a resort fee of $25 a day(which yes is normal for most places) but it did not include parking in the resort fee - That was another $25 a day. The resort fee was to cover resort expensive (Pool towels, beach chair and Ice chest rental, bikes, different activities offered by the hotel such as vendor events, fire shows, lei making lessons, etc.) Out of all those activities I saw 2 things in the 6 days we were there. We were never told about bikes or chairs and the 3 times we went to ask for pool towels they were all out! The Gym was not well maintained we went there 4 out of our 6 days and you could tell was not cleaned very well (same dead cockroach on the floor for 3 days) Lets talk about the rooms! Horrible - Old Popcorn ceilings, Mattress is old and bottoms out when you sit on it, Windows only open about 3 inches and no screens and with the moisture in the room we needed to open it more than that, The circulation vents in the bathroom not working at all - you could tell the moisture in your room as your clothes always felt a little damp! We had breakfast there 1 day and for the price the buffet is so not worth it!! We did not have dinner there as the food on the menu was basic bar type food offerings. I also went to do laundry on the sheet of the hotel property it stated you could get soap in the lobby for $2 a box well went to go buy and the box was $4!! False advertisement is a issue at this hotel! The staff did there best to take care of issues but it seems the owners don't really care about the appearance of their hotel. I would not recommend this to anyone!! there is so much better around the area for about the same price!!!
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Jun 04, 2025Love the staff and local but Hilton I’m disappointed
I really wanted to love this place. The beach side access and pool are both nice. Staff was very kind, compassionate and accommodating. However, the hot tub was under maintenance our whole stay which really bummed me out, and my family is gluten free and the accommodations were scarce. I saw on their website and reviews they offered gluten free pancakes but when we got there the GF pancakes were not available. There were other amenities missing and it’s truly a cop out. The food was outrageously priced and not worth the value. We will be staying at a completely different resort next trip. I loved Kalani Jo and his Ukulele class! Cina, the hostess that checked us in was such a sweetheart, very helpful and accommodating. She deserves a raise! I hope Hilton will improve this location and support the lovely staff we cherished during our stay. Mahalo and Aloha.
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Jun 02, 2025Best Stay Ever for our Honeymoon!
My husband and I 100% recommend this resort for Kauai! It’s perfectly located to wear you can get pretty much anywhere on the island in under 40 minutes (many of the towns were within 15/20 minutes of the hotel). The staff was excellent, made us feel like we were staying with family. Everyone was welcoming, helpful, gave us great local recommendations. The room was very clean and was spacious. Having the two pools was really nice as well as the little swimming area by the beach on property. Most of the beaches in Kauai the waves are too strong to swim but the spot on the hotel property was perfect. Restaurant on site was delicious too. VERY REASONABLE PRICE FOR A NICE PLACE!!!! We didn’t have to spend an arm and a leg on our room rate or parking to stay here and still have a high quality stay. We loved this hotel WAY MORE than the “fancy resort” we stayed at on Oahu. If we come back to Kauai we would stay here again, highly reccomended to all.
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May 03, 2025
5 Stars – A Memorable First Visit to Hawaii!
Stayed: April 18th at Hilton Garden Inn Kauai Wailua Bay This was my first time visiting Hawaii, and my stay at the Hilton Garden Inn Kauai Wailua Bay made it unforgettable. The location is fantastic—close to the airport and nestled in a beautiful spot with absolutely incredible views. The real standout of my stay, though, was Bree at the front desk. She was incredibly professional, knowledgeable, and genuinely helpful. Her tips became my personal guide throughout the trip and helped me make the most of my time on the island. Thank you, Bree, for your warm hospitality and for helping make my first trip to Hawaii so special. I’ll definitely be back!