Hotel overview

Experience the excitement of Charlotte, North Carolina when you stay at the Hilton Charlotte University Place hotel for business or vacation. Our lakefront hotel is ideally nestled next to the Shoppes at University featuring more than 80 different dining and shopping venues among a tranquil lake setting. The Hilton Charlotte University Place hotel offers 393 newly renovated deluxe guestrooms and suites. Enjoy complimentary access to our fitness center or take a dip in our seasonal outdoor swimming pool. Other Hilton Charlotte University Place hotel amenities include casual on-site dining at Lakefront Restaurant, over 20,000 square feet of event space for groups up to 600, wedding services, 24-hour fitness center, 24-hour business center and complimentary local shuttle transportation, within a five-mile radius. Popular North Carolina attractions are only minutes from the hotel! Within a five mile radius from the hotel are Lowe's Motor Speedway, zMAZ Dragway, The University of North Carolina at Charlotte and Verizon Wireless Amphitheater. Charlotte-Douglas International Airport is 15 miles from Hilton Charlotte University Place hotel. Our hotel Features 20,000 square feet of Meeting Space, 393 luxurious guest rooms, newly renovated, Newly renovated Lobby & Banquet Space, Lakeview meeting rooms available, Full Service Dining Room Service, Newly renovated 24-hour health facility, ADA Certified Handicapped rooms, 80 Lakeside shops & restaurants, Complimentary on-site parking, Complimentary Bus Parking, Outdoor swimming pool (seasonal), Baggage storage, Laundry/valet service, Express mail, Gift shop and newsstand, ATM Machine. Guestroom Features All guest rooms include Lighted makeup mirror, iron and ironing board, hair dryer and in-room coffee makers, New Hilton Serenity Beds Collection with 800 Count Linen, Crabtree & Evelyn bath amenities, Complimentary high-speed wireless Internet access, Personal in-room safe, Cordless two-line speakerphone with voicemail and data port, On-Command Movie selections with Pay-Per-View Movies, Concierge-level rooms with printer/fax machines/private access floors, Large workspace with executive leather chair, Complimentary weekday USA Today newspapers to all hotel guests, Hilton HHonors members earn both points and miles for every qualifying stay through the award-winning Hilton HHonors Program. Less than 20 miles from the hotel: Carolina Medical Center University Hospital - 0.25 miles, The University of North Carolina at Charlotte - 0.5 miles, Verizon Amphitheater - 3 miles, Lowe's Motor Speedway - 4 miles, Reedy Creek Park - 5 miles, Concord Mills - 6 miles, Northlake Mall - 6 miles, Johnson C. Smith University - 8 miles, Independence Arena (Home of Charlotte Checkers) - 8 miles, Merchandise Mart - 8 miles, NC Blumenthal Center - 9 miles, Central Piedmont Community College -10 miles, Charlotte Convention Center - 10 miles, Bobcat Arena - 10 miles, Metrolina Fairgrounds - 10 miles, Discovery Place - 10 miles, Spirit Square - 10 miles, Bank of America Stadium (Home of Carolina Panthers) - 10 miles, Queens College - 11 miles, SouthPark Mall - 15 miles, Charlotte Douglas Int’l Airport - 15 miles, Cannon Village - 15 miles, Carowinds Theme Park - 17 miles, Cabarrus Arena and Event Center - 17 miles. Travel should take you places.

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Hotel details


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Ratings & reviews

TripAdvisor traveler rating

4.5 1944 reviews
  • 5.0 star tripadvisor rating
    I traveled here for 1 year. They take care of you.

    Just to set expectations, I am a Diamond Member. I stayed at hotels over 150 nights last year for projects in SIngapore, Columbus, and Charlotte. The minute I know I am on a project for over 6 months and i know the hotel is the one I want to stay at, I let the manager know so I can get booked at the hotel or know I can call him if the hotel is full and still get a room. The do that for you here and will go out of their way for you to make sure that you get a good room (Executive level and Executive Lounge and Breakfast tickets). The managers are George and Kim and they will take care of you. You just need to talk to them and let them know Vic (me) gave you the skinny. Look, there are many hotels in the area, but this one is the best if you are working the area NE of downtown or by UNC Charlotte. There are many amenities, you are a block away from the Blueline Light Rail station which gets you downtown or to many restaurants and breweries for $4 round trip. Close restaurants, close to UNC, and close to Wells Fargo Main offices or TIAA offices. The rooms are great, very clean, and the beds are super comfortable.. They are renovating the rooms as I write this. Breakfast in the Executive lounge is very nice. Bacon, Sausage, eggs, Fruit, oatmeal are nice. Depending on the price or deal you arrange with the front desk can also get you access to free breakfast int the main restaurant which gives you access to a bigger buffet and omelet bar. Other amenities: Pool when the weather gets good. Full restaurant and bar with many of the good local brewery IPAs on tap like NODA and Birdsong. The bartenders are nice and have good local recommendations. The dinner selection is good (Salads, Fish, Steak, Burgers, pulled pork etc). The gym is ok. 4 treadmills, two step climber machines, free weights. One pull-down / combo resistance machine. Here is a secret tip (SHHHHHHHH): There is a gym a block away called FItness Connection. They don't advertise it but if you tell them you are staying at the Hilton and show your room card and Drivers License, they let you in one time a day for free. Full gym, all the weights and machines. Very big. Crowded after 6 AM to 8 AM and after 5 PM to 7 PM. Try to go before 6AM or after 7 PM. Oh another thing.... They have a shuttle that will take you to anywhere within a 5 mile radius. Very convenient if you don't want to pay extra for Uber or taxi. The drivers names are Cozi in the morning and Victor in the Evenings. Very nice guys. Victor knows alot about music so hit him up if you are a music fan. Tip them and they will take care of you. Nicest guys around. I hope this review helps and ask me any questions if you have them.

    Mar 26, 2020
  • 2.0 star tripadvisor rating

    Attended conference and one elevator and one escalator were out. They did not repair either one in the 5 days I was there. This non responsiveness led to extremely long lines and inevitably short tempers.

    Mar 16, 2020
  • 1.0 star tripadvisor rating
    Deeply disturbed by extra charges and no response

    I want to bring this into your attention again that I have been overcharged for my stay in your hotel. In fact I have multiple charges from you all but thanks to my bank only one went through. Unfortunately it was the biggest amount :(. The booking was done under my name. I stayed alone from 3/5/2020 to 3/07/2020. i am deeply disturbed by the events that have happened following my most recent stay at your hotel. I have made several calls and have only received a callback from a front desk worker who had no idea how to resolve this. The managers have not given me a single callback. I have also contacted my bank and notified the fraud department. As of today the charges remain, my account is over-drafted, automatic payments for other bills have bounced, and this could severely impact my credit score. I have contacted your office and the general Hilton office. I will report this matter to the Better Business Bureau if I do not see prompt efforts to resolve the situation and refund my account. Unfortunately, you have left me have no choice but to respond in this manner. I am a long time user of your hotel and an honors member. I travel a lot for my job and I am at the point where I am moving towards never using this hotel chain again. Writing here is something I would never do but I am desperate for a response. The hotel itself was fine but again It would be difficult for me to trust this organization with future business.

    Mar 14, 2020
  • 2.0 star tripadvisor rating
    Looks good but not the best Hilton by far.

    Stayed in better Hiltons. Power outage was not their fault but they didn't handle it very well. Room was ok but the hvac unit was about to fall out of the wall. Temp wasn't set for season (can't be set in the 50's during February. Some staff was good but others were just rude.

    Feb 24, 2020
  • 5.0 star tripadvisor rating
    Proven one of the best

    We have stayed several times at this hotel. It has so many conveniences and you can not beat the rooms. I have had a very pleasurable experience every time. The few times there were minor issues, they were quick to remedy and go above and beyond on making us pleased. Will stay again.

    Feb 21, 2020