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HILTON Cockroach invasion..!
Upon arrival at the hotel, I saw a cockroach in the lobby. Later, during my first night in room 834, at 3 a.m., a huge cockroach walked on my face in bed with my head on the pillow. I killed the creature, then put it in the toilet, took a picture, and contacted the front desk to request a new room for the following day. The front desk relocated me to room 532. You should know also that the air conditioning was faulty, had leaked everywhere over a very large area of the room and the carpet was damp like a swimming pool with probably fungus and cockroaches underneath. The hotel manager was notified, but has not contacted me yet to file a report and I'm still waiting..! I'll never go back to this HILTON..! :(
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Overbooked
Arrived and was told they were overbooked, transferred us across the street to a Holiday Inn with all our luggage without a shuttle, claimed to have a shuttle in the morning for work conference but did not. No compensation. Pool also closed and inaccessible.
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Good location
This hotel was the perfect location for our lacrosse game at UNCC. Rooms were comfortable & clean. Rebecca at the front desk was helpful. Food in the executive lounge was fine. My boys said that the food in the restaurant downstairs was good. This was the 2nd time we’ve stayed at the hotel & would stay there again.
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Money stollen from hotel room
I stayed there for 3 nights for business. I always put the DO NOT DISTURB sign on my door each week I travel. Someone came into my room, cleaned my room (even though I put the sign up to not clean it), and went thru my jeans pocket and stole $500 cash out of it! Told management and they have done NOTHING!! My manager also had money stolen from his nightstand. This hotel has thieves working for them and they don’t do anything to resolve the stealing of their patrons!
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Great customer service
I noticed the heater was not working when I checked into my room. When I spoke to Rebecca in the lobby, she quickly sought a solution and gave me options to accommodate the inconvenience. I quickly switched rooms, and Rebecca made the whole process so smooth!