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227 reviews
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Jun 29, 2025Not the best Hilton in the area
This hotel is convenient, but not in a great area for safety. I would not stay here as a solo female traveler. It is a cool older style, but needs some updating. There were broken floor tiles near the icemaker, and the bathrooms look like the “upgrade” was done by a handyman, not a professional. Poor quality. The walls are also paper thin, which is fab when the couple next door are being intimate on one side, and the other side has a couple fighting at 2:30 in the morning. You can hear EVERYTHING! The front desk attendants were so nice, but we won’t be back.
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Jun 19, 2025Worst Hilton experience. Zero customer service.
First of all, false advertising! They don't offer airport shuttle service 24/7 as listed on Expedia and other sites. They stop the shuttles at 10pm and if you arrive at 10:05 they're gone and refuse to go back as it happened to me. I called the front desk to say I was waiting for the shuttle since 10:05 and they put the driver on the phone and he said "sorry I stopped at 10 get an uber". Just like that! Then they also say the shuttle leaves the hotel every hour on the hour so I showed up at 10:50am to catch it to the airport and it was already gone again, so I had to Uber once more. Moreover, my room was supposed to be a king but they gave me two doubles and didn't care to switch me or accommodate me in any way. Absolutely horrible customer service. It didn't even matter that I'm a Hilton Honors member for 20+ years. Finally, it's under construction so the pool area is not accessible but they don't say it up front either. I also asked for a late check out and cleaning ladies came in early and woke me up which is why I ended up leaving before 11. Don't rent here!
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Jun 03, 2025
Overnight stay
Hotel in need of a major overhaul. So old. Front desk clerk who checked me in was very snarky just because I stopped at the desk to check because I had done mobile checkin. I mentioned I always like to make sure all is ok and he rolled his eyes at me. Room had no cups for any type of drinking water or coffee. Air unit sounded like a jet plane. The cherry on top was there signature cookies were a bag of mush as they had been in their warmer so long they absorbed condensation. So disappointing compared to the brand
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May 16, 2025
Worst hotel in Charlotte
I have never stayed in a worse hotel in my life. The AC has been broken for 5 days since I checked in and has supposedly been fixed everyday only to come back to it still 80 degrees in the room. Was offered a 10 voucher from the manager. Thanks man that really does a lot. Actually the worst ran hotel I’ve ever stayed at stay away.
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May 05, 2025
Negative Hotel Experience
My stay at the hotel was very disappointing. My room was booked back in February with 2 beds upon arrival I was told the room was sold and I could either take 1 bed & receive 10% off or go elsewhere. The room was dirty, and the bedding looked like it hadn’t been changed since the previous guests and blood was on the sheets. Joe the front desk Manger was really rude & dismissive when i informed him of the issues.The air conditioning didn’t work, and a complaint was made but Joe ignored the complaint. I felt discriminated against due to my skin color because a guest came after me of a different race and Joe fully accommodated them. The staff on the morning shift was very helpful during checkout. I am very disappointed I would also suggest you look into room 615 due to the air conditioning & cleanninest.