TripAdvisor traveler ratingbased on 839 reviews
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Ratings & reviews
TripAdvisor traveler rating839 reviews
Great Hotel and Staff
Hotel is very well maintained and clean. Beautiful lobby. Front desk staff friendly, courteous and professional. We will definitely stay here again when leaving from or arriving at the Charlotte airport.
I was booked here by my work for one night. There was quite a long wait for the shuttle from the airport, but I had no plans so I really didn’t mind. The driver that picked me up couldn’t have been nicer. We had a good chat on our way to the hotel. When I got there, they had upgraded me to a suite for the inconvenience. So thoughtful of them! And since their restaurant was only open during limited hours, they offered me a complimentary snack from their snack bar to compensate for the wait. Aside from the great customer service, my room itself was fine. Nicer than a regular room but nothing that really impressed me. There was a mini fridge AND a microwave at the bar area (which is convenient as there’s usually only one or the other). There was a large tv in the living room area as well as in the bedroom, though I didn’t really use either one. The pillows on the bed flattened out pretty quickly so I didn’t really sleep too comfortably. Thankfully their fitness center remained open while I was there, since many other hotels had been closing their gyms as a precaution, but it was really really small with only a few cardio machines and some free weights. Overall, I prefer other hotels I’ve stayed at in Charlotte more, but this one was comfortable as well.
This is an older Hilton, but was very clean and huge rooms. Yes it needs some updates but I like the older style Hilton's. The bed was by far one of the comfiest I have slept in and I travel a lot! The heater was terribly loud, so I just turned it off. Soundproofing was great, I didn't hear a thing. Staff were very courteous and recognized me as a Diamond member. I didn't have the chance to eat in the dining room but I would most definitely return to this hotel.
Great room and staff
The room was very clean. Bathroom was in excellent shape. The hotel itself was well kept. Bed was comfortable. Breakfast was great. Airport shuttle to the airport was smooth and the driver was very courteous.
This is a convenient location - The rooms were clean and comfortable - We had a group stay and everyone had a wonderful time. The bar was a fun area for the adults and the basketball team had a great time in the hospitality suite.