TripAdvisor traveler ratingbased on 840 reviews
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Ratings & reviews
TripAdvisor traveler rating840 reviews
Decent Charlotte Option
Stay Report - 8/11 to 8/12 Location: The hotel is located a little south of Downtown Charlotte just off I-77 and Tyvola Road (Exit 5). The proximity to the interstate makes it very easy to get to nearby CLT or downtown. Around the hotel is a Costco, several restaurants of varying quality ranging from a McDonalds to some sit down places as well as a number of other hotels. Hotel: The hotel itself is old and dated. It is in a decent state of repair but it feels pretty old. The lobby is very dark and wood paneled in that classic 80s boardroom way. For the positives there is a large outdoor pool (currently closed), a bar and restaurant in the lobby (currently closed) and a small snack and drink shop. The hotel is providing some breakfast options including microwave sandwiches and burritos, fruit, yogurt, cereal and milk and similar. It's not great but it's something. Check In: I was thanked for being Diamond and given a coupon for two breakfast items. Room: Definitely older but at least everything worked well. Soundproofing and Wifi were both fine and the shower got hot and had good water pressure. Overall the hotel is a fine option. Free parking and its location make it a good option for being in Charlotte. I'd be back.
Great Hotel and Staff
Hotel is very well maintained and clean. Beautiful lobby. Front desk staff friendly, courteous and professional. We will definitely stay here again when leaving from or arriving at the Charlotte airport.
I was booked here by my work for one night. There was quite a long wait for the shuttle from the airport, but I had no plans so I really didn’t mind. The driver that picked me up couldn’t have been nicer. We had a good chat on our way to the hotel. When I got there, they had upgraded me to a suite for the inconvenience. So thoughtful of them! And since their restaurant was only open during limited hours, they offered me a complimentary snack from their snack bar to compensate for the wait. Aside from the great customer service, my room itself was fine. Nicer than a regular room but nothing that really impressed me. There was a mini fridge AND a microwave at the bar area (which is convenient as there’s usually only one or the other). There was a large tv in the living room area as well as in the bedroom, though I didn’t really use either one. The pillows on the bed flattened out pretty quickly so I didn’t really sleep too comfortably. Thankfully their fitness center remained open while I was there, since many other hotels had been closing their gyms as a precaution, but it was really really small with only a few cardio machines and some free weights. Overall, I prefer other hotels I’ve stayed at in Charlotte more, but this one was comfortable as well.
This is an older Hilton, but was very clean and huge rooms. Yes it needs some updates but I like the older style Hilton's. The bed was by far one of the comfiest I have slept in and I travel a lot! The heater was terribly loud, so I just turned it off. Soundproofing was great, I didn't hear a thing. Staff were very courteous and recognized me as a Diamond member. I didn't have the chance to eat in the dining room but I would most definitely return to this hotel.
Great room and staff
The room was very clean. Bathroom was in excellent shape. The hotel itself was well kept. Bed was comfortable. Breakfast was great. Airport shuttle to the airport was smooth and the driver was very courteous.