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Hotel overview

Get exclusive perks during your getaway at Hideaway at Royalton Riviera Cancun. Travel now through December 22, 2022 and receive:
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages

Valid in Diamond Club room categories. Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/ not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.

Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.  Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property information

Total rooms and suites: 343

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The maintenance work is going on in hydrotherapy spa facilities at the Royalton Riviera Cancun complex. Spa treatments and massages will continue to operate normally, the spa will offer a temporary hydrotherapy service in the spa facilities while this three-week maintenance work is undergoing to guarantee a seamless guest experience.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 17057 reviews
  • 5.0 star tripadvisor rating
    Aqua fitness team

    Awesome aquafit team. Had brilliant session with Astrid and Marco, we did it twice in one day!!! We love the competitions and fun games in the pool.All the facilities at the hotel are fantastic for everyone and the food and drink keeps flowing.

    Oct 06, 2022
  • 5.0 star tripadvisor rating
    Fitness class!

    Done an amazing first time experience doing aqua fitness class with them in the pool felt so refeshed and alive afterwards defo recommended doing fitness classes! With Astrid, Marco & Gabby! Such nice and approachable people definitely do them again

    Oct 06, 2022
  • 5.0 star tripadvisor rating
    Fitness classes

    We attended rhe aqua fit and yoga session by Astrid Marcos and Giby it was out of this world. We thoroughly enjoyed it and an awesome workout. Gym is very very nice . Clean lot of equipment and lot of help available. Highly recommend. Astro and Marcos are very very knowledgeable and kind.

    Oct 06, 2022
  • 1.0 star tripadvisor rating
    Post Travel

    I am a customer who experienced the resort back in August. I left a few items behind and was instructed to purchase a shipping label, invoice, and schedule a pickup. Since then I have not heard much back nor received any help regarding getting this matter taken care of as well as getting my items back to me in the US. I have purchased two labels and invoices as advised by UPS (in an attempt to fix the delay in the first attempt). I have scheduled numerous pickups which have all failed for some reason as well as have spoken with many supervisors. The latest attempt to collect my items was October 4th in which UPS said "Hello good afternoon, today again the driver went to the hotel for the collection as they have been insisting the detail is that it is not ready the same people from the hotel tell them that they do not know who requested said collection since they do not have the guide and apparently nobody knows with certainty whose collection it is." I am unsure what this means but it has been 2 going on 3 months and I have spent money to retrieve my items back. I am trying to remain patient but again this it is extremely disheartening. The company as well as supervisors are showing little to no compassion or care for my possessions.

    Oct 06, 2022
  • 5.0 star tripadvisor rating
    The opening day of a big wedding weekend in Cancun!

    Gerardo at the pool bar taking great care of us! Go straight to his pool bar and he'll guide you to anything and anywhere you need to go! He's a true local and will give you all the inside information on anything Cancun and the resort!

    Oct 05, 2022