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Hotel overview

Get exclusive perks during your getaway at Hideaway at Royalton Riviera Cancun. Travel now through December 22, 2022 and receive:
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages

Valid in Diamond Club room categories. Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/ not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.

Discover Hideaway at Royalton Riviera Cancun, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.  Hideaway guests may enjoy access to all of Royalton Riviera Cancun's restaurants, bars, activities, and health and wellness facilities.


Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property information

Total rooms and suites: 343


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 18440 reviews
  • 1.0 star tripadvisor rating
    Wedding disaster week

    The service staff (housekeeping and restaurant staff) were excellent! Pablo in the buffet was AMAZING every time we came and he remembered us every time. Below is about everything else: We came for a wedding. There were 50 of us. Almost all of us did not have the room we requested, management refused to give the bride and groom what they reserved, one of the rooms had the shower ceiling fall in, the phones in our room didn’t work, there were missing pieces from the rooms like furniture, they refused to give us enough chairs for the family suite (had 2 chair for 4 people), the veil was destroyed by the resort, welcome bags that were paid for did not make it to all the guests, all in all this was the worst resort we’ve been in.

    Jun 07, 2023
  • 5.0 star tripadvisor rating
    Five star experience at the Royalton Cancun

    The service at the Royalton hotels is exceptional. The staff are attentive, courteous and full of cheer. Just spent another fabulous evening in the Gourmet Marché. There is such an amazing choice of delicious dishes that cater to all dietary requirements. Some dishes are prepared in front of you at the different food stations. Tonight our dessert was prepared by the fabulous Renan. Would highly recommend.

    Jun 06, 2023
  • 5.0 star tripadvisor rating
    Caribbean restaurant

    Miguel provided excellent service He was attentive and funny - he ensured we had a lovely evening and the food produced by Erick was divine. Would really recommend the surf and turf It was a lovely anniversary evening spent in the beautiful country of Mexico

    Jun 06, 2023
  • 5.0 star tripadvisor rating
    My godson's wedding at Royalton Riviera was a dream

    This was an amazing getaway destination. Everyone was so welcoming and friendly. Anywhere we went the staff was always a delight. Rooms are clean and tidy. Shower was amazing. Definitely would recommend. There was a great variety of food and every single place was delicious.

    Jun 06, 2023
  • 5.0 star tripadvisor rating
    Caribbean restaurants

    Mr Miguel and Eric was wonderful and the foid was amazing!everyone was so welcoming, We were here celebrating our 25th wedding anniversary and when I tell you that they made us feel so special thanks

    Jun 06, 2023