TripAdvisor traveler ratingbased on 785 reviews
LocationFlorida Keys - Duck's Cay - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for all guests.
Mandatory hotel-imposed resort fee inclusions:
• Self and Valet Parking
• Wi-Fi Internet Access throughout the resort
• Local and toll-free phone calls
• Resort-wide transportation
• Use of Chaise Lounges and towels at pool and beach
• 24-hour concierge, front desk, and security
• Access Calm Waters Fitness Center
• Unlimited use of the Putting Course, Sports Field, and Tennis Facility
• Access to Coral Cay Club (some activities have an additional fee to cover cost of materials)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating785 reviews
Go ahead, book it!
You’re looking at these reviews to make a decision, right? Well -don’t doubt yourself no longer and go ahead and book it. This place is absolutely amazing! I visited it with my husband and my toddler. Even during these COVID times, everyone was attentive, warm, hospitable, professional and truly wanting us to relax and enjoy every moment while on their property. They treated my husband like a true hero with their First Responder’s special treatments. Even if you’re not one, they just go the extra mile and well above and beyond to make your trip special. Oh, and did I mention they have dolphins? -Yes, dolphins!!! Starting in the front desk all the way to the pool service you can find excellent professionals who are very kind and attentive once you arrive and throughout your stay. In summary, the hotel structure and accommodations are beautiful and the staff is just awesome!
Check in was a nightmare, long lines and slow staff. Once we got our villa, it was not what we booked. Now back to reception to explain why I could not stay in a villa with a stairs as we have a three year old. I got the run around and the lack of empathy or understanding was difficult to understand. The hotel had not honored our reservation and provided us with what they wanted, not what we wanted. Americans with disabilities should make sure this behavior on the resorts behalf dose not happen to them. Our needs were not addressed and I left the hotel after driving several hundred miles to have a nice safe time with my family. I believe the management has a lot of work training the staff at reception, they spent more time walking away to the back of reception than addressing the customers. The take it or leave it attitude of the hotel staff is unacceptable, We left extremely disappointed
Excellent island Escape
We enjoyed a relaxing and exceptional weekend at the resort! The resort is the perfect island get away! Very much enjoyed dinners at both Angler and Ale along with Sixty -One Prime! The cabana experience is well worth it to relax poolside. Rooms are spacious and comfortable. Cannot wait to return!
Fairly poor customer service
The hotel is to expensive for fairly poor service. The hotel was nice and clean. The hotel restaurant waitresses and store worker provided good services. However, overall the customer service experience was very bad. People with bad attitude, only one bar tender for the entire hotel, and long lines to order a drink or food. No valet parking available, not enough parking space and the ones available far from the hotel.
Friendly Service with Odalys
This morning Odalys promptly answered my phone call to set up a reservation for the resort. She was extremely friendly and helpful. Without hesitation she answered my every question; on top of that she let me know in detail what services the resort offered. She helped us book our room with ease. My now fiancé and I just got previously engaged and we plan to look at the location for a possible wedding venue. We even got upgraded to a water view room for our special occasion! Honestly Odalys made something that is usually a burden quite enjoyable. With the great explanations she provided I can say I am looking forward to this trip! Once I can post another review I will be sure to share photos and the full service we will receive 🙂