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Hotel overview

An oceanfront sanctuary of luxury and sophistication awaits you at Haven Riviera Cancun, an adults-only, all-inclusive resort located between Cancun and Riviera Maya. Escape to an exclusive realm of style, glamour and seclusion, where you will feel as if a tiny sliver of Mexico coastline has been reserved just for you. With a vibrant spectrum of restaurants ranging from global fine dining experiences with mesmerizing ocean views to a toes-in-the-sand Beach Stand, our culinary delights have something for every palate. Relax and replenish with a transcendent spa experience featuring avant-garde treatments and traditional techniques steeped in ancient Mayan philosophy. Anything is possible at your personal sanctuary in the Mexican Caribbean With four pools and three swim-up bars.

Location

Puerto Morelos - Beach
Cancun International Airport (CUN) : 8 miles

Property information

Last Renovation: 2022
Floors: 4
Junior suite: 435

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Traditional Spring Break Student Groups are not allowed
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 6231 reviews
  • 5.0 star tripadvisor rating
    Absolutely Incredible Experience!

    This entire hotel is absolutely world class. The location can't be beat, the beach is wonderful and waking up here truly felt like waking up in a haven from the stresses of everyday life. The service was top notch and the housekeeping was excellent. We can't recommend Haven enough!

    May 28, 2024
  • 5.0 star tripadvisor rating
    Highly recommend this all-inclusive resort!

    My FAVORITE thing about the resort was the swim up pool outside our room. There was a staff member that came over every day to take our drink orders. I enjoyed the water aerobics in the main pool, the live shows, and the delicious food. We went to Agua Bendita twice for the steaks and the desserts and we really enjoyed Satsu for their appetizers. Also the buffet - definitely have their ice cream! We upgraded to Serenity Club, which was definitely worth it. The only thing we did not like about that, was our room was at the complete opposite side of the Serenity amenities. The other cool thing we enjoyed was having a butler, Carlos and an event planner, Lizandro (for our business trip - We had a dinner with cocktail hour & a meeting room event in the AMAZING convention center). I was able to communicate with them on WhatsApp and they always responded immediately. Side note: It was about 15-20 minutes from the airport, which was great. It was super windy, so be prepared for that. The ocean was not clear, there was a lot of natural debris and seaweed, which they did clean daily. It was not swimmable, but it was beautiful to lay in the special beds under the shade and look out at the ocean.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Great experience!

    We visited Haven for the first time and we have no complaints. We are very happy with our stay, the staff was incredible, top notch service. The hotel is beautiful, clean, and very close to the airport. Usually food at an all inclusive is not all that great, but their food was great, we really enjoyed it all. Will definitely be coming back!

    May 28, 2024
  • 4.0 star tripadvisor rating
    Secluded and quiet

    Great place to relax and quiet if you want to be away from the hustle & bustle of the busy roads and beaches. Not the most amazing entertainment options and need to take a shuttle if going into town but no lines and quiet nights listening to the sound of the waves outside your room. Perfect for a couples getaway.

    May 27, 2024
  • 5.0 star tripadvisor rating
    Spoilt Rotten in Paradise

    We have spent two weeks at Haven Riviera and we didn't want to leave. From start to finish, we have been spoilt rotten. The attentive nature of all the staff has been amazing, and they could not do enough for us, but four in particular have stood out; Louisa on the housekeeping team, who would call back in the evenings to check everything was OK, leaving us flowers and towel art. Petro in Vistas pool bar, who would see me wading across the pool and have my drink ready and waiting. Cutberto in Mocaccino who always had a smile and our iced caramel lattes ready. Lastly, Tessa in Flavours, always smiling, and genuinely interested in the guests. Tessa could not do enough for you and became a highlight of our mornings. The resort as a whole was spotless throughout, with staff constantly on the go to keep it so. The food in all the restaurants was amazing, and would recommend trying all of them during your stay. Moons provided excellent entertainment, thoroughly enjoyed both the Magic and Circus shows. We will definitely be returning, and strongly recommend if you want somewhere to relax, in an adult-only environment with amazing views on all sides, and a beautiful, peaceful private beach. Paradise!

    May 27, 2024