TripAdvisor traveler ratingbased on 6739 reviews
Live a life of excess. Indulge in your rock star fantasies. The Hard Rock Hotel Vallarta takes everything to extremes with incredible views of the Pacific Coast, modern amenities and attentive service all infused with the spirit of rock 'n' roll.
This all-inclusive hotel features 362 stylishly chic guestrooms, four decadent restaurants, four bars, cozy cool lounge areas, kid's club, the world famous Rock Spa™, two refreshing swimming pools are just a few of the pampering amenities that await you. These extravagant excesses continue outside the memorabilia-filled walls of the hotel as well, with optional water sports including snorkeling and scuba diving, day cruises, deep-sea fishing and sailing.
This all-inclusive hotel features 362 stylishly chic guestrooms in various categories including, 59 Deluxe, 68 Deluxe Gold (3 Accessible rooms), 164 Deluxe Platinum, 24 Deluxe Diamond, 9 Deluxe Family (2 Bedrooms), 2 Rock Suite Gold, 6 Rock Suite Platinum (2 Bedrooms), 1 Rock Star Suite (adjoining room included) and 10 Rock Royalty Level rooms available.
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6739 reviews
Dying to Come Back
Longing to return to Hard Rock Vallarta made me realize that I never did review it here. We had never been to an all-inclusive resort before, so I really can’t compare it to any of the others, but I can say that this was by far the best vacation either of us has ever had in our lives. If you’re considering an all-inclusive resort vacation, make it happen. In fact, if you’re considering a cruise, do this instead. Every single time. And if you are doing an all-inclusive, go ahead and choose Hard Rock Vallarta because it’s amazing. We walked up and down the beach quite a long way, and Hard Rock seemed to have the best beach area, although the entire stretch of beach is incredible with amazing weather and water temperature. The sand is an impressive golden color that sparkles in the ocean water. The pools are great, but we didn’t even use them much because the ocean was so much fun and so pleasant. When we got out of the water, we didn’t even bother drying off, because you exit the water a perfect temperature already. I’ve been to Southern California beaches many times, but I am forever spoiled by Puerto Vallarta’s beach now. The grounds are impressive and clean and the the entire staff is great. All of the nightly shows that we attended (Michael Jackson, Illusionist, and 80’s rock concert) were tons of fun. Honestly we also spent a ton of time eating popcorn and drinking soft drinks while shooting pool in the evenings. The only slight disappointment we had was the Brazilian rodízio-style restaurant: Ipanema. That restaurant was actually one of the reasons we chose Hard Rock over other resorts (plus the overall vibe we got from their website and the reviews) because we love Brazilian rodízios, but this one was just not good. The meat was just kind of bland and seemed to be low quality cuts, and the linguiça (big sausage) was really gross. Also, the breakfast was only so-so. BUT, everything else was really good, especially Zen! In fact, we never ended up trying Ciao because we just couldn’t pull ourselves away from going to Zen (3 nights in a row 😬). We also loved that we didn’t have to worry about packing any “dress code” clothes or making any reservations, and that room service is included, which were other reasons we chose this resort. I know I’m forgetting many other things that I should be gushing about. I really just can’t recommend this resort enough.
Another Great Vacation
We travel to Hard Rock Vallarta annually and usually stay for more than a week. This year we visited January 26-February 6. The beach is wide and beautiful. Sunsets are amazing. Each visit gets better. What amazes me the most is the genuine warmth of the staff. Everyone is friendly, helpful, and kind. We see many of the same employees year after year, they remember us and call us by name. They see thousands of people during a year, yet still remember us. Our butlers, Gerardo and Miguel were so helpful. Alan helped too. They contacted us about a month before arrival and worked with a vacation planner named Tony who arranged everything (excursions, special activities, dinner reservations) for us prior to arrival. They communicated with us a few times each day by sending the daily schedule of events through an app, setting up our bali beds with extra chairs, and visiting in person just to check on us. Beach service was provided by Canario and Juan. Both of these gentlemen provided excellent service and are so friendly. Servers in The Market, Luis, Francisco, Lalo, Esme were quick to anticipate our needs and provide anything we needed. Norma, the supervisor, is top notch, making sure everything runs smoothly. Ciao servers Fabiola, Jesus, Guadaloupe (morning) and Gilberto, Annie, Luca (evening) provided great service and fun interactions. We met Samuel (Sun Bar at night) on our first trip many years ago and stay in touch between trips. He even contacted us when COVID-19 took over the US to make sure we were safe. Mayber in Caffeto is so pleasant and helpful. We visited this year during the Super Bowl. The resort did a great job making a party. One of the waitresses (don't know her name) was exceptional. She wore an Eagles 19 shirt. Everything about this resort is perfect in our opinion. We've been members of Hard Rock/Palace resorts since 1996. All the resorts have something special to offer. Each visit to Vallarta reaffirms our opinion that it's the best in the group. We're counting the days until we can return.
Amazing vacation destination with incredible staff!
Hard Rock, PV is an amazing vacation spot and the staff truly make you feel welcome and comfortable! The rooms are super clean, the food is outstanding, the facilities are inclusive and the service is exceptional. These special people truly go above and beyond. They genuinely care about their guests. Manu is awesome and demonstrated a ton of patience getting us settled in a room, Lukaz is the host rep with the most who helped point us in the right direction, Rosy is outstandingly wonderful as the Manager of our fav restaurant Ciao, Magic Edd diligently checked in with us regularly, and amazing Gerardo took care of our every need. Such a wonderful experience and we can't wait to go back!
Wedding November 2019
We traveled here with 38 guests for our wedding on November 17th 2019. Everything was amazing. The resort is beautiful. The food was great! We walked into restaurants with 20 people.. no reservation and they accommodated us on the sport every time with no issues The service is the best i have had at any resort.. they never let your drink go empty! We were on floor 7 with an ocean view which was breath taking. Our wedding day was perfect. Our coordinator took care of everything.. she was amazing. My only two minor issues were i didn't love my hair and makeup on my wedding day. I wish I would have done it myself but I am picky.. and I wish we had a balcony off our room to sit on. We did have friends with room on the main floor which we hung out there. Overall I everyone had an amazing time and I will definitely be back!
First time at hard rock hotel Vallarta. Very disappointed in their resort. They call it hard rock that’s how our king size bed felt... Hard like a ROCK! Wouldn’t recommend staying there unless you want to wake up to a broken back. However we had to pay to get massages daily while staying there and the rock spa is excellent! Customer service and the amenities are perfect. I want to rate ALMA massage therapist a 10 ⭐️ star! Best massages I’ve ever had in my entire life! And trust me I’m very fortunate to get spoiled by my loving husband. Alma did such an amazing job with my back neck full body I highly recommend you go see her. You can tell she has a lot of experience and it shows. Thank you Alma for the great experience!