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Hotel overview

A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 15003 reviews
  • 3.0 star tripadvisor rating
    Decent hotel but no beach

    My friend and I just returned from a girls get away. We had researched a few different resorts in the area and knew we wanted an adults only. We decided to book the Hard Rock. Upon our arrival our check in went smooth. The room was clean and the staff friendly. The next day as we ventured to the pool we were told that the family side "Hacienda" of the resort was having work done on their pool and that the "Heaven" side would be entertaining families. It was definitely a mood kill. We were disappointed that we were not told of this upon our arrival. The following night we did talk to the concierge about our disappointment. They moved us to a different room farther away from the kids and even gave us an ocean view. We spent our entire time at " Heaven Beach" which is for 18 and older. It is their topless section but not many, if anyone, was ever topless. It was what we were looking for. Quiet with wonderful service! Our waiter, Ricardo was FANTASTIC!! Always bringing us a drink before we even needed one. Very friendly. Please be aware that this resort lacks any type of beach to walk. The coastline is very rocky. That was another thing we found disappointing. Overall, it was a nice getaway. We had a great time but have stayed at better resorts in the area. I am sure with a family, it would be perfect.

    Jan 26, 2021
  • 4.0 star tripadvisor rating
    Great stay

    We have stayed at this resort several times. This by far was one of the best. Our butlers Allan and Daniel were fantastic! They were extremely helpful and made our stay great! The pool entertainment was very enjoyable! Lucy and Jared were very entertaining! Antonio at Toro was an excellent server.

    Jan 25, 2021
  • 5.0 star tripadvisor rating
    Wedding

    Absolutely amazing! Isamar, Elizabeth Sevastian, Arturo, and Simone were wonderful and very tentative severs. WE NEVER waited for a drink and very well taken care of. We definitely enjoyed ourselves and we highly recommend.

    Jan 24, 2021
  • 5.0 star tripadvisor rating
    My brothers wedding

    My brother had his wedding here. What a wonderful experience. We had the absolute best banquets. We truly enjoyed every minute spent here. We had the pleasure of having Isamar, Arturo, Elizabeth, and Sebastian as our wedding reception crew. They made sure we had food/ drinks when needed. Very welcoming and enjoyed their presence here with us. 10/10 recommend having an event here with these individuals. They were fantastic.

    Jan 24, 2021
  • 5.0 star tripadvisor rating
    wedding day

    It was an amazing day, thank you to the staff and especially the banquet servers are you Isamar Elizabeth, Sevastin y Arturo.. we had the wedding the appetizers and drinks and everything was amazing!! Everyone was helpful and nice.. very attinitive.

    Jan 24, 2021