Wish you were here?
A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.
LocationRiviera Maya - Beach
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating15003 reviews
Decent hotel but no beach
My friend and I just returned from a girls get away. We had researched a few different resorts in the area and knew we wanted an adults only. We decided to book the Hard Rock. Upon our arrival our check in went smooth. The room was clean and the staff friendly. The next day as we ventured to the pool we were told that the family side "Hacienda" of the resort was having work done on their pool and that the "Heaven" side would be entertaining families. It was definitely a mood kill. We were disappointed that we were not told of this upon our arrival. The following night we did talk to the concierge about our disappointment. They moved us to a different room farther away from the kids and even gave us an ocean view. We spent our entire time at " Heaven Beach" which is for 18 and older. It is their topless section but not many, if anyone, was ever topless. It was what we were looking for. Quiet with wonderful service! Our waiter, Ricardo was FANTASTIC!! Always bringing us a drink before we even needed one. Very friendly. Please be aware that this resort lacks any type of beach to walk. The coastline is very rocky. That was another thing we found disappointing. Overall, it was a nice getaway. We had a great time but have stayed at better resorts in the area. I am sure with a family, it would be perfect.
We have stayed at this resort several times. This by far was one of the best. Our butlers Allan and Daniel were fantastic! They were extremely helpful and made our stay great! The pool entertainment was very enjoyable! Lucy and Jared were very entertaining! Antonio at Toro was an excellent server.
Absolutely amazing! Isamar, Elizabeth Sevastian, Arturo, and Simone were wonderful and very tentative severs. WE NEVER waited for a drink and very well taken care of. We definitely enjoyed ourselves and we highly recommend.
My brothers wedding
My brother had his wedding here. What a wonderful experience. We had the absolute best banquets. We truly enjoyed every minute spent here. We had the pleasure of having Isamar, Arturo, Elizabeth, and Sebastian as our wedding reception crew. They made sure we had food/ drinks when needed. Very welcoming and enjoyed their presence here with us. 10/10 recommend having an event here with these individuals. They were fantastic.
It was an amazing day, thank you to the staff and especially the banquet servers are you Isamar Elizabeth, Sevastin y Arturo.. we had the wedding the appetizers and drinks and everything was amazing!! Everyone was helpful and nice.. very attinitive.