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Hotel overview

A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
Advisory During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 17231 reviews
  • 3.0 star tripadvisor rating
    Good hotel, with some strong aspects, but disappointing overall experience.

    The hotel is nice, with great buildings, grounds, pools and beach areas, and enough to keep you busy. But, too many things are just average: the rooms, the food (v mixed), drinks (cocktails poor), entertainment, general maintenance issues and the service is very inconsistent, from excellent to terrible. Shame, as the staff are readily available and are generally lovely. I know things are just recovering from Covid, but we were quite disappointed on several occasions.

    Aug 11, 2022
  • 3.0 star tripadvisor rating
    Disappointed

    Whilst I don’t want to sound ungrateful as we had no real major issues with our stay, it did fall short of my expectations, we paid a considerable amount for a family stay with two rooms, rooms were cramped and quite tired looking, very small beds more like a small double. The staff were exceptional, they work really hard and can’t do enough to help you but all in all the facilities weren’t great, very difficult to get sunbeds! I was a little annoyed to find that most of the sunbeds are already reserved for customers who appear to be under a timeshare type scheme that obviously UK visitors aren’t involved in. A whole section is closed off to these customers and getting up at 6:30 every day is not my idea of a relaxing holiday but that’s what we had to do to secure a spot. Plenty of loungers on the lagoon but unfortunately there was quite a lot of seaweed on our visit. Food was ok, again not amazing, we dined at a couple of the restaurants but it felt like the same sort of food from the main buffet just plated and again very difficult to get reservations unless you are under the timeshare scheme and have a butler who reserves them for you. Cocktails were disgusting! But my husband was pleased to find they served Corona and Modelo. Again I appreciate these aren’t massive issues but when you have spent over £14’000 for a holiday my personal expectation is probably a bit higher than what was on offer. I have experienced far better hotels in Turkey for a fraction of that cost. We had originally booked The Grand at Moon Palace for a lesser cost but unfortunately had to change because of Covid and it was not available on our dates. We chatted to a few people who had been to both and said there was no comparison, wish we had just found alternative dates for that hotel.

    Aug 11, 2022
  • 5.0 star tripadvisor rating
    Kids Club rocks!

    If I could pack the kids club staff in bags my…trust me I would. The teachers there are amazing! Best personality and customer service not only to me as the parent but for my child as well. We stayed at the Hard Rock Rivera Maya for 7 days and 4 out of 7 my son would spend the morning with them and immediately would ask if he can go back the next day. They are very kind and with great personality. When they greet the kids, they make it all about the kids. Very genuine and amazing! Their area is very clean and organized. The staff follows COVID Protocol

    Aug 10, 2022
  • 3.0 star tripadvisor rating
    Hard Rock Riviera Maya

    I’ve stayed in all of the All inclusive hard rocks in Mexico and Punta Cana. Ever since our first trip the quality of the service and food has gone down dramatically. The food wasn’t bad but it wasn’t good. Hard rock truly used to be an all inclusive but. Ow they nickel and dime you to death.

    Aug 10, 2022
  • 5.0 star tripadvisor rating
    True oasis

    True Oasis’s, we had the best time this resort is so inviting in every way from the cuisine to the entertainment.. it is ver romantic as well. I love the private beach areas along with the multiple pools to choose from. You can make it a family vacation or a romantic get away it’s up to you. If you have little ones there’s plenty for them to do as well. I highly recommend this resort and is planning to return next year.

    Aug 10, 2022