TripAdvisor traveler ratingbased on 14577 reviews
Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.
LocationRiviera Maya - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating14577 reviews
Antonio's service was amazing! The food was good, filet was great, lobster was ok. The beach area was fantastic. Completely private and worth the experience and time. Definitely request Antonio for your server.
Best time ever 🥰❤️😬😱🤪
Special thanks to those who make this possible , in this case the entertainment crew..🥰❤️ I’m so speechless about this amazing 🥰😱❤️ beautiful experience ..!! Thank You sooooo much for make my first time here unforgettable 🙏🙏 always in my heart and memories forever and a day❤️ Special thanks to 🙏🙏🥰🥰❤️ Samurai, Jerry, Baby Shark, Rulo, Mr. Boy, April, Lucy, Liss, Gabby ..!!Love You All 🥰😘😘❤️
Will not refund trip from April 2020
I have been trying to get my trip refunded from HR Riviera Maya since the 90 days past (the time they stated need to pass before refunding). I am dealing with the Legendary Club even!! I have dealt with numerous people and I keep getting passed along. Very poor customer service from HR and the Legendary Club. I am very disappointed. I hope my case is one of the few.....
My husband and I enjoyed a nice dinner at Toro! Our waitstaff Romero, Yahir, and Roselino made sure our glasses were always were full and that everything was perfect. They were truly top notch! We can’t wait to return.
Best service so far and I’ve been a couple through out Mexico and dominacan republic and by far the best, the entertainment team, butler, and even the ones taking orders by pool side where awesome. Raul mister boy samurai and pedro by pool side and let me not forget daniel the butler