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Hotel overview
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
16827 reviews
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Aug 11, 2022Gym
I love to work out at the Hard Rock gym on vacation. The gym is clean and they have most of the equipment needed to get a great workout. The Big Guy Emmanuel is very nice and provides great service. I’m in prep for a competition and was able to stay on track with my workouts. As a Hall of Fame member, I am really pleased. This is my first vacation where I hit the gym almost every day.
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Aug 10, 2022Horrendous
Would not recommend this hotel at all. My booking was Rock Royalty which should av been VIP check in which didn't get infact worse check in ever it was basically there is your key there is the lift,got there Saturday it was Thursday before we finally met our Butler he said he had put cards in our door absolute liar but my booking was for Butler to book restaurants which then I was told no bookings taking and 1st come 1st served unless you are a legend member aww get priority for everything that is all the hotel is interested in selling and getting more members to sign up. Food crap definitely not 5star lucky if 3star. Our pool area is nice and pool bar staff have made our holiday. If you are from England do not come to this Hotel.
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Aug 10, 2022
Entertainment Team
The entertainment team really are brilliant, friendly and involving. We really enjoyed the volleyball, water volleyball, football, connect 4, and various other games in and around the pool. Special shout out to : Quetzel, Kevoy, Peluche, Mafer, Nay, Sam
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Aug 10, 2022
Stay away!!!
If I could give it 0 stars I would. The lies these people tell, they tell you to talk to this person, that person, and nothing gets resolved.The worst experience I’ve ever had on a vacation. The staff does nothing to help, they ask you to be patient but continue to give you false information and the runaround. The food is basic, the drinks! Let’s just say they don’t believe in any carbon in the sodas. The place is run down, I got the worst view of the hotel, offered several times to pay for an upgrade but was told they couldn’t touch my reservation until I spoke with the “legendary team” the next day although it was already supposed to be resolved, this has been a complete waste. After taking to social media with my complaints, the amount of messages received with complaints were unbelievable. Oh and check out the view from my “lagoon view”
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Aug 09, 2022
Hard Rock Cancun
Had a great night with Gus, Soldier and Nay. They created a great fun night. From getting us involved in the activities to making sure we were having fun. Would definitely return to Hard Rock Cancun again