Wish you were here?
Hotel overview
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
Location
Cancun - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Ratings & reviews
TripAdvisor traveler rating
20002 reviews
-
Jun 21, 2025Fun family vacation!❤️😊
we had a great time!! We had an ocean front suite and we couldn’t complain about anything about the rooms. Our Butler's Jessie and Victor were fabulous! They went out of their way to make everything perfect for us😊 We would highly recommend them.
-
Jun 20, 2025
Butler service was the best! Great stay
I just had the pleasure of spending a week at the Hard Rock Cancun using our HOF membership. The service provided by our butler team Jessy and Victor was top notch! They always kept us in the loop with happenings throughout the day and reserved the best spots for us at the pool area. They always asked where we’d prefer having dinner and made it happen. They set up my golf rounds at 3 different courses and everything was smooth. On our last night, Jessy arranged a private dinner for us at one of the patios and it was very elegant and delicious. The level of hospitality is why we keep going back to the Hard Rock Cancun 🤘! Others that made our stay enjoyable were pool waiters David and Carlos who kept us well hydrated and bellies full, umbrella and towel attendant Wily was on top of our needs and a shining star! Shout out to the DJ Salvador on our last day that played such a great and upbeat set before the foam party! I hope they play more House music/edm in the future. If you are looking for a fun filled stay with delicious food for your vacation, we highly recommend the staff at Hard Rock Cancun. We look forward to our next stay!
-
Jun 20, 2025
Cancun Vacay
Just left Hard Rock Cancun. Our butler Jessy was THE BEST. She went above and beyond to make sure we had a great vacation. She was in contact weeks before our trip. This is our second experience with her. This was our first experience with Victor. He made sure we were taken care of.
-
Jun 20, 2025Honeymoon trip
June 2025 Definitely 4/5. The hotel was spotless. Someone was always cleaning. The staff was extremely courteous and helpful. Everyone had a smile. Food was great. Angel by the pool was amazing. We chose to upgrade our status so we didn't have to fight for a chair. That gave us a different room which we really didn't need because every room had great view. I will say that our balcony was very hot. Some rooms have roofs to avoid sun and I would recommend that if you like to balcony. The restaurants were excellent. We had a hard time getting into steakhouse, so we never made it there. Our favorite was the hibatchi. I highly recommend having transfer set up to hotel from airport. We did not mind taking bus to downtown at all. Felt comfortable and safe. I did wish there was more options to eat outside and more outdoor bars. Definitely can use more options fo things to do at night. But overall was a nice resort. PS do yourself a favor and ask for a frozen mango margarita!!!!!!
-
Jun 20, 2025
Hard Rock Cancun ~ Jesse Rocks!
Jesse made the entire trip! From booking to departure she made sure everything was just as we wanted. The room, the food, and the vibe was amazing.