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Hotel overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club, and convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location

Cancun - Beach
Cancun International : 11 miles

Property information

Last Renovation: 2012
Floors: 12
Total rooms: 601

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Allowed: The program is only applicable to dogs and cats, maximum two (2) pets per room ($ 150 USD* per pet per stay).Stays of more than 7 nights, 150 USD will be charged for each week, per pet.The weight limit per pet is 22.5 kilos / 50 pounds.
Guests staying with a pet are required to sign a pet agreement at check-in. Applies only to the following room categories: Deluxe Room King (1), Deluxe Ocean view king (6), Deluxe Ocean View Platinum double, Deluxe Lagoon view king, Deluxe Lagoon View double, Rock Suite One Bedroom.

Ratings & reviews

TripAdvisor traveler rating

4.5 16827 reviews
  • 5.0 star tripadvisor rating
    Gym

    I love to work out at the Hard Rock gym on vacation. The gym is clean and they have most of the equipment needed to get a great workout. The Big Guy Emmanuel is very nice and provides great service. I’m in prep for a competition and was able to stay on track with my workouts. As a Hall of Fame member, I am really pleased. This is my first vacation where I hit the gym almost every day.

    Aug 11, 2022
  • 1.0 star tripadvisor rating
    Horrendous

    Would not recommend this hotel at all. My booking was Rock Royalty which should av been VIP check in which didn't get infact worse check in ever it was basically there is your key there is the lift,got there Saturday it was Thursday before we finally met our Butler he said he had put cards in our door absolute liar but my booking was for Butler to book restaurants which then I was told no bookings taking and 1st come 1st served unless you are a legend member aww get priority for everything that is all the hotel is interested in selling and getting more members to sign up. Food crap definitely not 5star lucky if 3star. Our pool area is nice and pool bar staff have made our holiday. If you are from England do not come to this Hotel.

    Aug 10, 2022
  • 5.0 star tripadvisor rating
    Entertainment Team

    The entertainment team really are brilliant, friendly and involving. We really enjoyed the volleyball, water volleyball, football, connect 4, and various other games in and around the pool. Special shout out to : Quetzel, Kevoy, Peluche, Mafer, Nay, Sam

    Aug 10, 2022
  • 1.0 star tripadvisor rating
    Stay away!!!

    If I could give it 0 stars I would. The lies these people tell, they tell you to talk to this person, that person, and nothing gets resolved.The worst experience I’ve ever had on a vacation. The staff does nothing to help, they ask you to be patient but continue to give you false information and the runaround. The food is basic, the drinks! Let’s just say they don’t believe in any carbon in the sodas. The place is run down, I got the worst view of the hotel, offered several times to pay for an upgrade but was told they couldn’t touch my reservation until I spoke with the “legendary team” the next day although it was already supposed to be resolved, this has been a complete waste. After taking to social media with my complaints, the amount of messages received with complaints were unbelievable. Oh and check out the view from my “lagoon view”

    Aug 10, 2022
  • 5.0 star tripadvisor rating
    Hard Rock Cancun

    Had a great night with Gus, Soldier and Nay. They created a great fun night. From getting us involved in the activities to making sure we were having fun. Would definitely return to Hard Rock Cancun again

    Aug 09, 2022