Hotel overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location

Cancun - Beach
Cancun International : 11 miles

Property information

Last Renovation: 2012
Floors: 12
Total rooms: 601

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Ratings & reviews

TripAdvisor traveler rating

4.5 14312 reviews
  • 5.0 star tripadvisor rating
    Birthday Week

    Luis (Bad Bunny), Rorro (Cardi B), and Mike (Beyoncé) totally made our entire trip so memorable! From trivia night to water-aerobics, our trip was full of smiles and laughter. This hotel is so beautiful but the staff make it amazing! I can't wait to go back!!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Excellent service!

    Fun how the staff all have their favorite bands on the name tags. The 3rd floor was by far my favorite part. Amazing food, staff, service and the view was incredible. Nestor and Principe were really wonderful. The beaches were also pristine and there is always an abundance of activities to do. You must try all the restaurant’s while here.

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Vacation with family

    We had a great experience with the waiter EL PRINCIPE from 3rd floor.the service was great and the food was delicious and he was always asking us if we needed anything..Great Job Principe!We would come back and hopefully have him as our waiter again.

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Great staff

    Awesome Hotel. Awesome food and awesome staff. If you book the 3rd floor which is VIP please ask for Príncipe, Nestor and Majo!! Amazing staff and great service! The Hotel is super clean! If you need additional Towels they will bring it right up and room service is very professional and fast as well! I can only recommend this Hotel!

    Sep 14, 2020
  • 5.0 star tripadvisor rating
    5 star service

    The service at Hard Rock was above and beyond our honeymoon expectations... Nestor, Principe (Jesus), Raul, Mayo, Carmen and Axel were the ones that made all the difference. From their attention to detail, charismatic personalities, and overall professionalism... they always worked to ensure we were nothing short of completely satisfied with our entire experience. I also would like to take a moment to thank the hotel for ensuring our health and safety with constant temperature checks, hand sanitizer in all high touch areas, and wearing masks. We look forward to coming back soon to visit our new “friends”!!!!

    Sep 12, 2020