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Hotel overview
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Ratings & reviews
TripAdvisor traveler rating
20030 reviews
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Jul 11, 2025Amazing week at a great resort
The service was amazing. Food was excellent. Our week was filled with so much fun. Visited a cenote, lagoon, snorkeled with whale sharks, saw turtles on our beach laying eggs and the amazing conservation efforts. The people were so friendly and worked hard to make sure our trip was amazing and it was.
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Jul 11, 2025
Very good review for Jessy.
Everything was amazing, the assistance was perfect by Jessy. Jessy took care of us the entire trip and made sure we had everything we needed and just overall did a phenomenal job. I hope every time I go I could personally request her assistance.
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Jul 09, 2025
We had a wonderful time at Hard Rock Hotel
Victor and Roberto were our butler's they were very helpful getting reservations for dinner, shows, pool and transportation , they were awesome.
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Jul 08, 2025
Jessey
JESSEY was the best so easy to work with and got everything done very quickly and how we asked. Very helpful when there was problem and he resolved each one.
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Jul 07, 2025The trip had its ups and downs, but overall, it was a relaxing getaway.
The trip had its ups and downs, but overall, it was a relaxing getaway. The restaurants lacked air conditioning, and the food was just average. There were issues with our reservation and transportation to and from the resort, though we did make it safely to both destinations. On a positive note, the staff went above and beyond for the Fourth of July celebration held at the hotel entrance—it was a highlight. The poolside bartenders worked hard and did a great job keeping everyone taken care of. The pool entertainment during the first week of July was fun and definitely one of the most enjoyable parts of the trip. Just a tip—if you want a chair near the pool, make sure to claim one early, as they fill up quickly. You get the opportunity to catch a show during your stay, and the "Queen" tribute show is available; don’t miss it—the band does a great job and puts on a high-energy performance.