Hotel overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location

Cancun - Beach
Cancun International : 11 miles

Property information

Last Renovation: 2012
Floors: 12
Total rooms: 601

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Ratings & reviews

TripAdvisor traveler rating

4.5 14197 reviews
  • 1.0 star tripadvisor rating
    cancelled trip due to covid pandemic NOT returning Deposit

    My reservation was cancelled on the 30th March due to the covid pandemic, our foreign office has said we cannot travel anywhere! I paid a large deposit, through booking.com, this was received by reservations HRH Cancun, I was promised by reservations that my refund was in process and would take 20 business days. to date I have received nothing! I cannot re-schedule this trip. I will now have to go through my bank to get them to recall the money. very unhelpful, I need this money as currently not working. The booking terms were " cancel fee free" until 15th June 2020. really not good at all

    May 12, 2020
  • 5.0 star tripadvisor rating
    Can't say enough good things about this awesome place!

    What a place and great service! The food is amazing and the people are great! Big shout out and thanks to Adriana, Nora, Firda, Chef Paat, Jesus, Santos, Chef Zarala, Rodrigo and Yadita. They made this trip absolutely wonderful. My apologies to anyone I left out! Already planning our return.

    May 06, 2020
  • 4.0 star tripadvisor rating
    Spring Break

    Had a blast and the staff was great. We have stayed at many of the properties and this one is one of the best. Good food and always plenty of activities for everyone. Weather was terrific and food was just as good

    May 02, 2020
  • 3.0 star tripadvisor rating
    Nice hotel, be careful of the "reservation services"

    We really got burned by the "reservation" services that allow you to get tickets to events nearby like dolphin interactions. We got them "at a discount" at the hotel that they were very adamant about how good a deal it was at only 20% of the ticket price. However, it turned out their "normal price" was roughly double the street price you could buy for the event directly. So, it wasn't as good of a deal as they advertised. The saving grace was the server at the pool who really went above and beyond to take care of us. His name is Rafael Xampala.

    Apr 28, 2020
  • 5.0 star tripadvisor rating
    Amazing family vacation

    We absolutely loved the resort (HardRockCancun) Beautiful, clean and fun! Food was good. The balcony view is breathtaking! Best view I had in a while. Very impressed. This resort is awesome for kids and adults. Fun for the whole family. Kids club was so helpful and professional. We are very pleased and wish we could be there now! Highly recommend. I want to thank Christian Freitas for welcoming us there and making sure our vacation and my birthday is unforgettable. 👌⭐️⭐️⭐️⭐️⭐️

    Apr 19, 2020