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Hotel overview

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid's club, and convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location

Cancun - Beach
Cancun International : 11 miles

Property information

Last Renovation: 2012
Floors: 12
Total rooms: 601

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
Advisory Student Policy: College Groups with or without chaperones are not allowed.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.


Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 19816 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Staff!!

    We had a wonderful time! Food was delicious, drinks were great, pool area beautiful and you can't beat the amazing beach. The best part was the wonderful staff! Quetzal & Martin at the Bar were the best!!! So much fun. Rodolfo at Isla Sur Restaurant, Carlos at Frida buffet, Camilo at Zen, Martin at Toro, Carlos the waiter at the pool, and all the other waiters, waitresses and bartenders. Concierge great when we needed anything. Loved the coffee bar. For a better first impression - should greet guests with a drink! Check-in was horrendous - very unorganized and took over 45 minutes. Not good!!!

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another great vacation

    We four adults have been coming here together for almost 10 years, and obviously really enjoy ourselves. They have been remodeling the resort for the past year, and this year they had changed one restaurant, ZEN from a la carte to strictly hibachi tables and which would be difficult to accommodate my being gluten free. Ciao-Our favorite, with us eating here three times; the short ribs were delicious, and they also have gluten-free pasta Toro-yes, we enjoyed the tenderloin steaks a lot! La Isla- the seafood restaurant is ok and didn’t feel they had as many choices as the previously mentioned restaurants, had shrimp and mussels Zen-did not eat here Frida (buffet): chose not to eat here; the food and variety is excellent, but I worry about cross-contamination Breakfast (buffet only) we ate at both Frida and Toro, some things are marked GF, but something you would expect could be is not. I preferred Toro because it wa easier to request a made to order omelet. A special shout-out to those who continue to make our trip to HRC so special--Executive chef Isaac, Breakfast (Graciela/Gray, Alma, Nestor, Carlos, Peewee, Gever; Pool side (Margarita); Ciao (Chef Pastor), and Vitaliano who greets us every time we arrive!

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Alexis the butler was top notch. Excellent service even though we were just there for a day trip from another resort!

    We were staying at Ava and took a day trip up to Cancun HR. We wanted to see the renovations and the beautiful blue water. We were assigned a butler for the day and he went over the top to make our day wonderful. Alexis (Alex) met us at the door and assisted with check in. He then had 4 chairs reserved for us at the pool. Coconut shrimp and champagne were served to us at our chairs! We had a wonderful day and when we return to that resort we will definitely request Alexis and his butler team! Well done HR Cancun!!

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great midwinter break-recommend it to anyone!

    Lovely resort with great amenities, good food, and outstanding beach. We have been here before and will return. We were blessed to have the attention of. Jessy and Kevoy as our personal butlers during our stay; they were outstanding. Always on the spot to assist with any activities we might want to participate in, such as dinner reservations, etc.

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Honeymoon 2025

    Very good service, great views, great food. My only thing that happened, is I had a balcony chair break. I told housekeeping and the front desk about it. It was never replaced. Other than that, the trip, was amazing, and I would definitely come back!

    Feb 03, 2025