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1989 reviews
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Jul 25, 2025Never again
I just became a Hilton member and this was my first stay as it was the worse stay honestly . While the location was good the hotel was not it. We had fungus growing off the mold in the bathroom ceiling There was some sort of substance in the light domes that were all brown . The maids were very inconsiderate of any noise doing the rooms next to us. They kept slamming the doors and everything all before 9 am . I had the worse night of sleep both night because whoever was in the room above us was horrific . Baddddd I’m telling you really bad and this is not even a weekend just a random Tuesday by the time they offered to help and that was to change the room which I was already unpacked and leaving the next morning. He said he told the staff to t for the next day but honestly they must of got mad because they were even louder the next . The room is 222 and I would avoid it and not only that it’s by an elevator and all you hear is people all day long . Worse first experience at a Hilton and as a first member
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Jul 02, 2025
Horrific.
What an awful way to start your vacation. Our family came down for breakfast this morning. When I came over to serve my boys their waffles, one of their cloth chairs had a large razor sharp broken metal bracket protruding from the cloth which deeply gashed my leg. This put me in a surgical medical center for the entire day. With my little one traumatized from seeing the blood gushing down my leg, my teenager vommting, my wife hysterical, this was just an awful event that could have been avoided if they checked their furnishing for safety concerns. Thank goodness this didn’t happen to a child, or worse a little one fell and hit this broken chair bracket sticking out with their face or head. Our vacation is officially ruined. Unfortunately, nothing will be the same and memories of this vacation was stolen from us due to negligence. Hilton needs to do better to protect their guests.
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Jun 20, 2025Family Friendly and close to attractions
Perfect for our family of 4. Great location walking distance to waterfront attractions and restaurants including Coastal Creamery, Customs House, harbor cruises and whale watching tours
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Jun 05, 2025
Unable to check in due to their parking rules and would not provide any refund
We were not able to check in for our multinight reservation when we arrived in the evening because we drive a manual (not automatic) car and this hotel requires valet parking. There is no self service parking or other nearby self parking options. The hotel did NOT have a person who knew how to drive our car so we had to leave or risk likely damage to our car (and potential injury to their staff). The hotel refused to provide a refund of ANY nights of our stay. No information was provided to us that valet was required and that the valet service could not accomodate manual transmission cars.
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May 28, 2025
Great location!
Hotel was your typical Hampton Inn. Clean, friendly, good breakfast. The location is perfect! Walking distance to a ton of restaurants and activities. Quick valet service too. The pool was decent but freezing. But the main reason to stay would be the location.