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Hotel overview
Indulge in complete pampering and service during stays at this unforgettable Hawaiian gem. A honeymooner’s dream, it offers gourmet cuisine at the diverse offering of restaurants, exciting bars and a grandiose spa recognized as one of the world’s best, while families will enjoy the exciting activities pool where thrilling water slides, lazy rivers, white water rapids and the only water elevator in the world will keep little ones entertained throughout their stay.
Location
Wailea - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9002 reviews
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Jun 20, 2025A Grand Disappointment
This was a massively disappointing visit. My family had such high hopes for a great visit to Maui, and we ran into one problem after another, which the hotel never had much interest in fixing. Right off the bat, we handed our bags to the valet, and requested that a crib be brought up for our toddler. And they just…never showed up. 45 minutes later, I went downstairs and our bags were still sitting next to the valet stand and two valets. After a second request (apparently the first was forgotten), the crib took an hour. The hotel has a page on their website about the services they offer kids. A “Grand Passport” of activities. On arrival, the hotel informed me that none of this is actually offered anymore (even though it’s still on the website). The breakfast was just mediocre. But what made it stand out was the price tag: 2 adults and 2 toddlers costs nearly $200 for the buffet! No alcohol, no fancy additions, just the continental breakfast. I could talk about the broken phone in our room, the housekeeping that showed up just once in our three day visit, or any of the other minor quibbles. But what’s the point. The hotel made it clear they were not interested.
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Jun 19, 2025
HONEYMOON NIGHTMARE
Grand Wailea in Maui: The Worst Honeymoon Destination of 2025 and 2026 For many couples, their honeymoon is a once-in-a-lifetime experience—a magical escape to celebrate love and the beginning of a new chapter. But for some, the dream can quickly turn into a nightmare. Sadly, that was the case at the Grand Wailea in Maui, which has now become known as the worst honeymoon destination of 2025 and 2026 due to the horrific treatment some guests have received, including being kicked out during one of life’s most cherished moments. During what was supposed to be a peaceful and romantic stay, newlyweds were subjected to a series of unacceptable experiences. The resort not only failed to provide basic comfort—like a room close to the entrance despite medical issues like knee pain—but they also ignored key honeymoon experiences such as a private beach dinner, which had been promised and anticipated. To make matters worse, staff were reportedly rude and dismissive, and the management’s behavior was even more appalling. Instead of working to fix the resort’s failures, the manager allegedly escalated the situation by removing the couple from the property entirely, adding emotional stress and humiliation to an already ruined vacation. The Grand Wailea, once considered a top-tier luxury resort in Hawaii, has now earned a reputation for being one of the most disrespectful and inhospitable locations for honeymooners. With rising complaints from other couples and reports of similar treatment surfacing online, it’s no surprise the resort is now unofficially dubbed the worst honeymoon spot of 2025 and 2026. If you’re planning your honeymoon and looking for peace, romance, and respect—you may want to look elsewhere. The Grand Wailea has made it clear that love stories are not their priority.
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Jun 18, 2025Disappointing Decline at What Used to Be a Favorite Resort
Disappointing Decline at What Used to Be a Favorite Resort I’ve been visiting the Grand Wailea Maui for the past 11 years, almost annually, and sadly, each year the experience seems to decline. What used to feel like a magical Hawaiian welcome—complete with a fresh flower necklace (lei) upon arrival—has completely disappeared. That small gesture helped set the tone for a warm, tropical getaway. Now, you’re greeted with little more than a room key and two bottles of water… for your entire stay. They’ve added water refill stations, but as far as I know, there are only two on the entire property, and both are far from most of the rooms. So every time you need water, you have to go out of your way to get it—what’s the meaning of a relaxing vacation if even basic things like staying hydrated become a hassle? At the pool, you’re allowed just two towels per person, and if you need more, everyone in your party has to be present. It’s a frustrating and unnecessary policy that makes relaxing more difficult than it should be. While many staff members are still kind and professional, a few now show clear signs of poor attitude or disinterest. The breakfast buffet, once a highlight with its oceanfront setting and made-to-order omelet station, has lost all its charm. It’s now been moved to a dark restaurant with barely any view, and the omelet station is gone. The overall experience no longer justifies the steep price: $62 per adult and $45 per child. For families with more than four people, it quickly becomes an extremely expensive and underwhelming meal. And it’s not just the buffet. Prices across the board—food, drinks, amenities, activities—keep rising every year, with no real improvement in service or experience. You end up paying more and getting less. It’s disheartening to see a resort I once loved and looked forward to visiting lose its soul. The property is still beautiful, but the hospitality, value, and genuine Hawaiian warmth have faded away.
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Jun 18, 202520 year Elite Member Disappointed After Trip Last Week
For 30 years we have been going to the GW as a family as our highlight of every year. My parents have been members for over 20 years. Unfortunately, over the last 5 years there has been a steady decline in hotel operations and expectations. Neglecting to fix the front entrance water fall and water elevator feature (which we were told was actually on for a week in Dec). FAKE floral arrangements in the lobby area and elevator areas. No fresh leis or kukui leis upon arrival, and now no longer offered at check in. No more fresh juice and water in the lobby. It would be nice to have a refreshment after a long travel day. No bell service was offered at check in, my husband with 2 bags, a stroller and 4 airplane bags had to bring it all in while bellmen stood and watched. No turn down service, they used to have an orchid and lovely hawaiian lullaby printed on the bed in the evening. Blocking the lobby ocean views with the decor from Nobu. Now charging for beach chairs on a public beach!?! With a Costco beach chair as a luxury amenity? As of 2 weeks ago, there is NO LONGER and Adult only pool. Aren't 5 pools enough for kids? And forcing guests to a $75 buffet for breakfast with no sit down menu service. My husband and I were excited to become members ourselves this year but have decided to hold until we see improvements made. It has become clear that spreadsheet decisions are outweighing luxury experiences, while the prices continue to increase. You can also feel a decline in team moral as long time employees adjust to changes and guest frustrations. We have such fond connections with many employees over the years and to sense this is heart breaking for them. I write this only to express how saddened we are by the state of hotel operations and I fear that the glory of the Grand Wailea will one day be a distant memory. Please prove me wrong! Wailea is our true heaven on Earth and there truly is no place like the Grand Wailea, I know that she can be a true rival luxury hotel once again.
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Jun 17, 2025Nothing short of paradise!!
Our family just got back from a 5-night stay in an Oceanview King Room with 2 kids (ages 5 & 2). I was very skeptical at first because of the reviews on value and issues with pool chairs, etc. However, I did not experience any of those issues at all, it was absolutely paradise and had the most incredible stay. The view from the room was incredible, the grounds are absolutely stunning everywhere you walk, we had no issues with pool chairs even though we were told the resort was almost at 100% capacity and the level of service was always 10/10. We did book a Cabana in the upper pools for 2 days and I will say if you are able to splurge, the pool cabanas are 10000% worth it, especially with small children. We had multiple dinner reservations outside of the hotel which we ended up canceling because our kids did not want to leave the pool area. My daughter is not tall enough for the 2 larger slides and she did not feel like she missed out at all. The other 5 connecting slides are fun for all ages (even us adults). My daughter and I loved stopping at the Grotto Bar for some smoothies on the way down. We left the resort once, we felt we had everything we needed, pool, great food, great service, proximity to the beach is amazing. We also had the buffet breakfast every morning which was incredible. My only comment is I wish the slides would open before 10:30, because if the time difference, all the kids are anxiously awaiting the slides to pool since very early in the morning. Other than that, we thoroughly enjoyed our stay and will absolutely be returning on our next trip to Maui.