Wish you were here?
Hotel overview
Indulge in complete pampering and service during stays at this unforgettable Hawaiian gem. A honeymooner’s dream, it offers gourmet cuisine at the diverse offering of restaurants, exciting bars and a grandiose spa recognized as one of the world’s best, while families will enjoy the exciting activities pool where thrilling water slides, lazy rivers, white water rapids and the only water elevator in the world will keep little ones entertained throughout their stay.
Location
Wailea - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8971 reviews
-
May 05, 2025Amazing and beautiful!
We have not left yet only day 3. I can honestly say that this resort and their staff have been absolutely amazing. I couldn’t ask for such a beautiful room and the grounds are breathtaking. Thank you Grand Wailea for taking such great care of us. We met folks at the bar that said they come every year for three weeks. I can see why. You had us at Aloha and Mahalo. Our anniversary trip has been perfect. We don’t want to leave! Mahalo. ❤️
-
May 03, 2025Underwhelming.
Just back. Second time. Loved it first time. I knew it was going to be expensive so I’ll let sthat lide. Just be warned they raised the prices but the Hilton gold $25 credit did not rise with it. My main beef is with the spa. I was at a spa in Mexico grand palladium which was superb. The one at grand wailea starts with the guy shoving a piece of paper in my face and telling me to sign it. Turns out is was authorization for $50 tip. Mind you this was before we even entered the spa. When we got to the room I noticed the $50 “service fee”. I had to call I and get removed. Absolutely incredible. .btw the spa itself consisted of a sauna, some showers and a bath tub filled with cold water. Then you can sit in a hot tub which isn’t hot. Its warm. It felt good but not what expectedly . If you think that’s worth 250 go ahead. Btw I gave 20% tips for every meal hundreds of dollars in tips. Glad to do it but like this.
-
May 02, 2025Diamond members received no respect or special accommodations or services.
No separate diamond member desk for checking in nor special welcome for diamond members. Also, no comp upgrade to Napua tower this time like our last visit. In addition, not even an upgrade to at least a non napua suite. After hoping to fully enjoy the facilities, we were informed the pool elevator ride has been broken for sometime l, and discovered all river pool sides closed except for two. Paid for a spa visit during our stay that use to be included for diamond members. However, only to find out the men’s only steam room was not working. Finally, noticed most seating cushions and rugs had stains. So disappointing from our previous anniversary visit. Certainly will not be returning, and will plan to visit other Hilton Waldorf properties in the future where we were previously valued and provided 5 star diamond service.
-
Apr 30, 2025
Fantastic for Families, Great Service, and Beautiful Beach
Our recent stay for a few days at the Grand Wailea lived up to its reputation as a top resort, particularly for families. As many other reviews note, the sheer variety of amenities, especially the pools and slides, make this a paradise for kids. They absolutely loved it and were entertained for hours! The service we experienced was excellent. A special shoutout to Yhwie at the front desk, who was incredibly welcoming, provided all the information we needed, and ensured our room was arranged according to our requests. This smooth check-in process really set a positive tone for our stay. We also found the front desk team to be great; they patiently handled our inquiry about the bill and balance during our stay. Poolside service and food were also great – attentive and high-quality. The beach is beautiful, adding to the overall appeal of the resort. The only minor drawback was the bed, which we found to be a little too soft for our comfort. Also, while the food at the resort is undeniably good, it is on the higher end price-wise. However, its convenient walking distance to the mall provides alternative dining options, which was a plus. Overall, Grand Wailea is a fantastic resort, especially for families with children. The beautiful beach, extensive amenities, and excellent service outweigh the minor issues with the bed and the higher food prices.
-
Apr 30, 2025Beautiful resort but watch for extra costs
After reading the reviews, we weren’t expected a 5 star top quality resort. But, we didn’t experience the issues a lot of folks had. When we checked in, we were told it was near the end of spring break so it shouldn’t be completely full. Each time we went to the pool, we were able to find available pool chairs. We ended up there early afternoon each day, but it did seem like there were chairs available in the mornings during the last days of our stay. We didn’t eat at any of the restaurants so can’t comment there. Even those restaurants outside the hotel are expensive. One complaint is that they really do nickel and dime you for everything as many reviews have stated. I believe their parking cost of $65 + tax is the highest in the area. Overall, the hotel is beautiful and the grounds are maintained really well. Our room was very nice. The maintenance staff does a great job on the property. I would like to see some of those extra costs reduced or removed. We would love to get back to Grand Wailea!