Wish you were here?
Hotel overview
Location
Riviera Nayarit - BeachProperty information
{{title}}
Hotel details
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
4328 reviews
-
Nov 25, 2023Perfection Again
Thank you for another incredible stay. We stayed here for 6 nights and over the Thanksgiving holiday. Room: Center of the hotel, awesome views, spacious and great room service. Pool: Special shout out to Jorge, Nino and Raul for taking care of my family. Always making sure we had food and drinks in hand. Concierge: Very thankful that Luis took care of all the small details and made our vacation flawless. Also, very thankful for making our daughters birthday special with a cake and balloons! Overall: If you're looking for a hotel with a view, a swim-able beach, great food and the best service - this is the place to go.
-
Nov 24, 2023
Great getaway
Wish we could have stayed longer But family responsibilities required us to shortened our stay. Our visit to the Grand Velas was similar to our past visits. The food, service from hotel employees and weather were all to our liking. I especially enjoyed the bbq food at Azul . The fish and steaks were cooked to a mouth watering perfection Many Thanks to chefs Guillaume and Raul for the tasty meals.
-
Nov 24, 2023
Family Fun with incredible service
We spent 9 days with 2 families (11 and 9 year olds) in November. The location and resort (pool and beach) are beautiful. However, the exceptional service is what makes the resort special. The kids loved all the activities with Mariano, AJ, Pedro, Sherry and Carlos. Breakfast/lunch and dinner at Azul was fantastic, especially with the service of Carlos, Antonio, Ricardo, Phidel and Pablo. We always had amazing pool service with Gustavo and Jorge. This was our 3rd time at the resort and so many of the staff remember us. Our 8 year old nephew cried his last day saying goodbye to all the staff who made his stay so special, bringing one of them to tears as well. Highly recommend the resort to anyone.
-
Nov 24, 2023
Best beach experience
Carlos- who runs the beach activities was so hospitable!! He greeted us every day remembering our names and inviting my boys to play volleyball or take a boogie board!! They felt beyond special and enjoyed his free spirit. He offers surf lessons too!!
-
Nov 24, 2023
Grand Velas - They're consistently excellent
I'm writing what I wrote to the hotel directly on their survey. Service is 2nd to none. Food is great and consistent. Jorge Ramos - Poolside Concierge - He was unbelievable. He's just the exact person why we love Grand Velas twice now. Attentive, friendly, funny, he left no stones unturned for us. I consider him a friend. Raymundo Mesero and Antonio - Pool and Beach staff. What can I say. We made it a point to insist on being in their section each day we were there. They were really funny and genuine. They actually made us feel like life long friends. I consider them both friends. Mario - our concierge - we didn't really require much from him, but the times we did ask questions he was immediately attentive and responsive. The young lady who cut my son's hair. I didn't get her name. She was so kind with my son. He hates getting his haircut but he was very good with her. Staff that cleaned our room every day. With 2 boys, our place was a disaster daily from all the wrestling around. We had 6 phones, 2 Ipads, 2 Nintendo systems - and I was never once concerned with them taking anything.