TripAdvisor traveler ratingbased on 3537 reviews
LocationRiviera Nayarit - Beach
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3537 reviews
Worlds BEST resort!
This is seriously the BEST hotel in the world; they pride themselves on excellent service, food & accommodations. This hotel is super luxurious and clean. The virus was not a concern at all, I felt so safe and protected. I highly recommend for couples and families. We travel a lot and this is one place I look forward to returning... I have high expectations and they delivered flawlessly. Special thanks to Maria & Daniela in Concierge, Anahi A. & Ever E. & Miguel T. & Oscar M. and Fidel. Also Monserrat M. & Perla D. for helping me plan the trip! If I could give 10 stars, I would!
The Grand Vellas is a great place, and they are very cautious about keeping everybody safe concerning the Covid 19. The food is excellent. Be sure to ask for Jose as your pool concierge!! He is 5 Star!!
My family and I had an amazing experience during our stay. The staff follows all the protocols and safety regarding Covid19. They made our stay friendly and safe at all times. I highly recommend the Massages by the pool and the Spa! The Spa staff were incredibly amazing, they are very friendly and always accessible. All staff followed Covid19 safety measures constantly. We are very pleased with our stay, and we are definitely coming back soon. This were our best summer vacations ever, we are super happy and satisfied with their service. Highly recommend coming and spending your next vacations here! Lluvia Ramos
Superb hotel with amazing staff & service during COVID-19
I'm about to checkout of the hotel after a 7 day stay (Friday to Friday) to celebrate my girlfriend's birthday. Our stay here has been simply amazing from start to finish, in the middle of a pandemic, no less! Grand Velas has been the top hotel choice for me for awhile, and I'm pleased to finally stay here and experience a true top notch five star all-inclusive vacation. The stay here is absolutely not cheap, but you do get what you pay for! Travelling during COVID-19 is tough, with many things changing, the airport experience makes it less fun to travel. However, once we arrived at the Grand Velas, the personalized service & attentive staff made the trek from Los Angeles worth it! I'm very glad we made the decision to book the Grand Velas over other comparable hotels, especially, I'm pleased to come not only to vacation, but to support the local staff. With COVID and the hotels in the area shutting down for many months, I'm glad the staff is back and working! In my opinion, the staff here really makes this hotel a five star standout. Fabiola from the concierge service, Francisco from the restaurant service, the wait staff (Cesar, Celso, Francisco), and Nadia & Kenia from the pool service, and Hernan from the bar were all amazing! There were many others that I interacted with and did not remember all their names, but I truly felt everyone's sincerity and genuine personalities. Each and everyday we would have a relaxing lunch and end up at the pool where we spent our afternoons with amazing drinks, great service, and cool vibes all around. This is truly a relaxing vacation with no planning needed. Simply what the doctor ordered during a pandemic! The food here is simply amazing too; with dinners with well prepared like michelin starred restaurants! Very impressed with the culinary experience here. Overall I am now a HUGE fan of the Grand Velas brand, and hope to come back here with my family and friends in the future.
Where to begin? My husband and I has just fully recovered from COVID 19 and were travelling with our teenage daughter who has not been infected. Therefore, once we were sure we were COVID free, we were looking for a luxurious vacation to celebrate health, and a place where we could keep our daughter safe and infection free. Grand Velas Riviera Nayarit was phenomenal. From the moment we arrived, health measures were apparent but graciously integrated into their famously world class service. Every staff member wore face masks and full face plastic visors. The welcome drink and five minute welcome massage (with fully disinfected hands) was a lovely first gesture. The hotel offered us a parlor suite which was perfect as it allowed privacy in the living room with an additional bed for our daughter. The hotel laundered our travelling clothes for free. They explained that 2 ourt of 4 evening restaurants were open (the hotel has limited its guest capacity to 30%) and needed to be reserved to allow adequate distance between diners. These two restaurants offered menus combining an Thai/French themes and an Italian/Mexican . The open air restaurant by the pool and beach was available for breakfast and lunch and room service was available 24 hours. Francisco, Daniel, and the entire staff at Azul made sure our breakfast was lovely. Food was exquisite , and even though we stayed for 9 nights, we never tired of the menus of offerings. Carlos and team were great at the Sin Lin. Spa and Gym are closed. However, spa services are offered in open air areas or the privacy of your suite or on the balcony of the wellness suite. I opted for two massages in the wellness suite balcony. Gardenia was the most wonderful therapist. Both the deep tissue and wellness massages were a dream, listening to the sound of the waves. I literally floated out of each massage. We were told gym could be reserved in small numbers. Another safety measure is that the first day of your arrival, you are asked to choose your lounge area around the pool/ocean, and these loungers are reserved for your individual use throughout your stay and disinfected daily. Drinks were served in on the veranda, with a view of the sunset over the ocean. Absolutely beautiful. Finally, our concierge Chepe arranged for every whim, detail, taxi, and service we needed. Impeccable service. Already considering going back in November.