Hotel overview

Grand Velas opens its doors to offer three natural environments dedicated to nothing more than pampering the senses. The Zen Grand ambiance is surrounded by jungle, mangroves and natural cenotes and is home to SE Spa; an incomparable refuge of relaxation. The Ambassador ambiance is ideal for families looking for hours of sun and beach, with its infinity pool framing the views; and the Grand Class ambiance invites you to get away from it all and connect with the carefree, yet sophisticated, Caribbean lifestyle.
Three unique ambiances highlight and display the natural wonders of this 205-acre property. Freshwater cenotes, preserved mangroves and 1,600 feet of beachfront set the scene for as many experiences as you decide to enjoy at Grand Velas; from discovering the flavors our chefs create in each dish or moments of relaxation with rituals that rescue ancestral wellness techniques at SE Spa, to family adventures with seemingly endless activities and a dream-like couples’ escape with the Caribbean sea in the background.

Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

5.0 4667 reviews
  • 5.0 star tripadvisor rating
    Absolutely great time

    Went to Grand Velas with my husband and my son and his family (spouse and 3 kids ages 6-4 months). We all had a great time. The pool for the little ones was huge and just the right depth for safe play. All of the restaurants were very nice and the food was delicious. The beaches were clean and the water was perfect. Just right for building sand castles and shell hunting. My husband and I stayed in the adults only section. Marisol, our concierge, did a fabulous job of making sure all of our needs were met. The rooms were very clean and well maintained. And the view from our terrace was incredible. I would not hesitate to recommend Grand Velas and would love to make a return visit

    Apr 13, 2020
  • 5.0 star tripadvisor rating
    Excellent hotel, excellent staff, magnificent service, beautiful nature

    We experienced a wonderful time at this resort. Simply stunning. The staff were outstanding. Very helpful and friendly. We had were in an ordinary Zen room and the comfort was great. Bed so comfortable, the room very spacious with a tranquil place to sit and relax to the back. Would recommend this to anyone.

    Apr 03, 2020
  • 5.0 star tripadvisor rating
    Our Beach Wedding at Grand Velas

    Our wedding week get-away was perfect! I waited to do our review so I could give as much information as possible for brides/grooms that are shopping around for a venue in the Riviera Maya area. I highly recommend Grand Velas (GV)!!!! Three things I will cover in this review: the wedding, photography, the hotel/vacation experience. The Wedding: I had very specific expectations for our wedding and all of our wants/needs were met perfectly! Pamela our wedding coordinator and all the staff arranged EVERY DETAIL, we did not have to think about anything except being dressed and ready for our wedding day (actually, I didn’t even have to do that - the hair and makeup coordinators did!). We were able to relax and enjoy our entire stay with our friends and family without any worries. Some examples of outstanding service that we experienced as bride and groom: We were the only wedding party at GV on our wedding weekend (this is their policy!). Also, when we arrived to the resort all of the coordinators met with us to make sure our wedding day would be exactly what we wanted. They planned two special meals for us: pool side lobster lunch and a romantic in-room breakfast the morning after our wedding - both were delicious with beautiful presentation. Last example of impeccable service: There was a snafu with my dress on the day of the wedding which had nothing to do with GV - as soon as I noticed it and told Pamela, the dress was whisked away for an hour and it was magically fixed! The only critique I have from our wedding day is of the vegetables at our reception dinner. They were unremarkable - I would suggest not getting the mixed vegetables if you go with the Caribbean dinner. All of the other dinner menu items were good. We especially enjoyed our wedding cake… It was absolutely delicious!! One layer was mocha/chocolate and the other was coconut – I wish we could have taken a piece of each home with us!! Photography: My husband and I choose to use DreamArt Photograph for our wedding. They were fantastic!! Josefina was our photographer and Fernanda handled all the details before and after our wedding. The photos and video footage captured our special day exactly the way we wanted, absolutely beautiful! Josefina and Fernanda were very patient and attentive with all of our questions and attended to all the details that we wanted. They quickly fixed (photoshopped) everything we requested. We highly recommend DreamArt for whatever photography needs you might have in the Riviera Maya area! Hotel/Vacation Experience: I can’t say enough about how impressed all of us (my husband, guests, and myself) were with the level of service, the cleanliness and beauty of the facility, as well as the quality of food and drinks. Enjoying a good meal and great service is a big deal to my husband and I. In fact, we don’t usually stay at all-inclusive resorts to avoid mediocrity. However, GV did not disappoint us! We were all very impressed with the restaurants and the quality of food, drinks, and service. We also really enjoyed the spa. If you like spas this one is incredible! You must do the “water journey” before your treatment. We will definitely be returning to GV and I am sure that our guests will as well. If you are looking to have a PERFECT wedding on the beach with unbeatable service, I highly recommend Grand Velas!!

    Apr 02, 2020
  • 1.0 star tripadvisor rating
    Horrible experience

    We returned to a favorite place in Mexico the Grand Velas. Previously we had a wonderful experience. This time was horrible. They charged us $1600.00 extra to move us to the section that is near the beach. They had us in the Zen section. There were 20 other people there that they moved the next day at no charge. I felt like they had ripped is off on charging us on to of the $2,000.00 USD we were paying for two garden rooms Service was also lacking. I tried to contact the General manager multiple times but no one would connect me I would give this zero stars for the price o. Relationship to experience and service

    Mar 28, 2020
  • 5.0 star tripadvisor rating
    Second trip

    We stayed in the grand class section and had an amazing room. It was extra spacious and on the end. While it was a bit of a walk, the surroundings were so incredibly calm and beautiful...just exceptional landscaping! Paola, our concierge, made this trip very special. She took care of our dinner reservations, romantic nights after our dinners, transportation, and took care of things we didn’t even know we wanted! The attention she gave, made us feel very special. Paola was very discrete and never overbearing she treated us like royalty. We are beach people. I loved watching the ocean waves crash onto the erosion barriers they have in place. It reminded me of the Bellagio fountains in Las Vegas! We were able to play in the ocean. No seaweed! Also found some great sea shells between grand Velas and mayakoba! A favorite breakfast spot is Bistro. We were so happy to see Ernesto was still here. He always puts a smile on our faces. We went on a snorkel tour with Pedro. It was just me and my husband. We used one of the hobie cats on the beach. We didn’t need to go very far. Pedro led the way in the water, and we saw some great stuff. This was my husbands favorite snorkel experience, thanks to Pedro! The eco tour is a must! Just wow! We did a wine pairing with our meal, and our sommelier was exceptional! We took advantage of the free photo shoot. Ended up getting a picture, and we made some great memories! After a week of total bliss, we went to secrets maroma beach, which we also love. This resort was very stimulating. Much more interaction with other guests but not nearly the pampering and relaxation we experienced at grand Velas.

    Mar 27, 2020