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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6082 reviews
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Jul 12, 2025Relaxing Paradise!
Grand Velas resort is an all inclusive paradise! Their goal is to make sure all of your needs are met, and ensure every member of the family enjoys themselves, from amazing food all throughout the resort, pool time fun and experiences in the area you’ll never forget Grand Velas is a new top spot for our family and we look forward to our next trip! Braulio Lopez was our personal concierge and made reservation changes on the fly, would check on us through the resort and made us feel welcomed like family!
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Jul 12, 2025
Exceptional Stay at Grand Velas Riviera Maya
My husband and I recently stayed at the Grand Velas Riviera Maya and had an absolutely outstanding experience. Our concierge, Jessica, was incredibly attentive, responsive, and always one step ahead of our needs. Thanks to her, we had a stress-free vacation. We truly couldn’t have asked for a better concierge. Thank you JESSICA!!!!! Also a huge thanks goes to Enrique, the pool bar manager. He made our experience at the adult only pool unforgettable. He was professional, friendly, and attentive. Thank you ENRIQUE!!! The restaurants on the property were truly phenomenal—each meal felt like fine dining, with diverse options and top-tier cuisine. We also enjoyed room service. It was easy and quick each time. I highly recommend the Grand Velas Riviera Maya and look forward to returning. Thanks again to Enrique and Jessica for making our trip so special!
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Jul 12, 2025
Book Jose as concierge!
This is the best family vacation out there. Jose made it our best vacation yet! Taking food to my wife, gifts for kids, suprised strawberries and champagne, booking all of our dinners and babysitters. Top notch!!
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Jul 11, 2025
Fun, Relaxing, and Super Family Friendly
: The recent stay at the all inclusive Grand Velas in Riviera Maya was fantastic! A significant part of the experience was due to the exceptional service from the moment of arrival until departure. Concierge Excellence: The concierge, Braulio, was outstanding. He loves his job and it really shines thru in his genuine warmth, attention to so many details, and ability to make even our craziest requests happen. He took time to get to know our family and made suggestions that were right on mark. He made reservations, and changed them at our request. All staff went above and beyond to make the vacation stress-free, fun, and memorable. The Kids Club and Teen Club staff were so patient, kind, and truly cared for the children and with smiles on their faces. They talked with the kids and drew out the shy ones so everyone felt appreciated and valued. The kids asked to go to the Teen Club and Kids Club every morning.. they always had fun activities from art projects to sports. The pool attendants were very proactive and noticing what u may want or need. The restaurant staff was attentive and helpful giving out requested advice as needed. We cannot wait to go back, our whole family agrees this is our new favorite destination. Dedicated and Welcoming Staff: Beyond the concierge service, the entire resort staff deserves commendation. Every person encountered, from check-in to the last day, was incredibly helpful, polite, friendly, and efficient. The level of service was exceptional, with everyone showing a genuine willingness to help and going the extra mile to ensure comfort and satisfaction. All staff greeted guests with a smile and an "hola" or something similar. The kids even liked practicing some beginner Spanish with the staff on site. Impeccable Resort & Relaxing Atmosphere: The resort itself was impeccably clean and well-maintained. The dedication to cleanliness consistently impressed guests, contributing to the overall enjoyment of the stay. The atmosphere throughout the resort was welcoming and relaxing. The exceptional service, combined with the beautiful and clean surroundings, made for an unforgettable experience. Thank you to the entire team for your outstanding hospitality!
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Jul 11, 2025
Thankful for a beautiful week @ Grand Velas
Grand Velas RM!! This was our second time back in a year we have loved it that much. Truly in large part thanks to the most remarkable staff and their incredible service, kindness, and unmatched hospitality. From the poolside servers, the restaurant servers, the youth staff, your personal concierge, the bellmen & front desk, baristas and bartenders, housekeeping, and all the workers passing by along the grounds - everyone greets you with such joy and pleasant personalities. The food is also absolutely amazing - from the ingredients and flavors and the chefs’ cooking and presentation - we were so impressed everywhere and with everyone. Truly the best service from genuinely wonderful servers with the biggest hearts. And hands down, the best kids/teens club & entertainment for all ages littles to young adults - day in and day out. A special summer land of fun with ziplining, trampoline aero-jumpers , and wall climbing to top off the already stellar activities like hair braiding, dodgeball, water basketball to name a few. Such a blast with an incredibly talented staff. Special shout out to Nicolas - Grand Velas is so blessed to have you and confident you will be a sought after concierge too (or as far as your career takes you there!) In addition to Nicolas knocking the youth activities out of the park, Samantha and the rest of the youth team! Thank you all for the extra FUN you brought to an already amazing place. Carlos was missed but best wishes to his future endeavors! And to Jorge and Daniella for your excellent help all week long as our concierge staff. You were always there to assist and we so appreciated it. And to our favorite poolside and restaurant staff - Gabriel at zen pool!! Angel, Ruben, Humberto at Ambassador pool - you all made all guests feel so well taken care of every minute!!! Edgar at Sen Lin and so so many more at each restaurant whose names slip my mind but whose graces I will always treasure. You deserve all the accolades and Grand Velas recognition that can be awarded. YOU are truly the reason we will continue to return to this special place. Such beautiful accommodations, breathtaking grounds so perfectly maintained and manicured, and two outstanding fitness centers + a spa that comes highly recommended. Thank you so much!!!