Wish you were here?
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. Our resort is northern Nevada's largest resort destination with 1,990 guest rooms, 845 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, 10 distinct restaurants, health club and spa, headliner entertainment, a Cineplex, a 50-lane championship bowling center, outdoor thrill rides, and aqua golf driving range. Grand Sierra is the largest casino north of Las Vegas.
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Mandatory City of Reno-Imposed fees:
A $2.00* nightly Tourism Surcharge will apply and be charged and collected by the hotel either at check-in or check-out. This fee applies to every night of your stay regardless of the promotions included in your booking.
*Subject to change without prior notice.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Complimentary Wireless Internet Access
• Health Club admission
• Pool admission (seasonal)
• Free local and access calls
• Airport transportation
• Self and Valet parking
• 2 bottled waters
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pets are not allowed in the GSR Summit
Nonrefundable pet fees
Under 50 pounds (weekday) – PET - $30 per night
Under 50 pounds (weekend) – PET2 - $40 per night
Over 50 pounds (weekday) – PETO - $55 per night
Over 50 pounds (weekend) – PETO2 - $65 per night
All pets must visibly display the registered pet leash which requires a $25 refundable deposit upon checkin. This will be refunded upon return of the leash at check out.
Maximum of 2 pets per room
Unregistered pets will be charged a $150 non-registered pet fee in addition to the nightly pet fee
Breed restrictions – Pit bulls, Dobermin pincher, German shepards (unless K9), Rottweilers, Bull mastiffs, Wolf hybrid
Ratings & reviews
TripAdvisor traveler rating8971 reviews
Disappointing room, service and amenities. Don't waste your money.
I came to Reno with my son to celebrate his 21st birthday. We decided to stay at the Grand Sierra because of the positive reviews and the size of the property in light of social distancing for COVID. I made my reservation many days in advance, and reserved a 2-Queen Deluxe Room in the vaunted "A-Tower" that this establishment celebrates as highest-rated, best rooms. We arrived around 6pm, but our room was not ready, and this is after I stood in line for almost half an hour (maybe they could've told guests this before we stood in line.... keep reading). When I asked how long until our room would be ready, they could not tell me. I asked, "at least by 10 or 11pm?" The agent said, "I hope so.... but I can't promise." I asked, "can you give me a different room, even upgrade me because I paid for this room and have had a long drive today?" She said, "no, I don't have a single room available right now. We were booked full last night (a Saturday night), and we're booked full tonight. It's taking us a long time to turn the rooms around; there are many people still waiting for their rooms - you're not the only one in this situation." We got a text message at 10:18pm that our room was ready, but no phone call. I went to get the room around 11pm, and there was a long line of guests still checking-in. This was the second long line I waited in to get my room. The room is nice, and clean enough, but no special effort made to accommodate our inconvenience except to waive the resort fees, and I think - but am not sure - that they gave us a $25 restaurant credit. The problem is that almost none of the restaurants are open during the day except maybe a few restaurants at night, and they're booked full. There is one diner, and the prices are really high for basic diner food. Their food court was totally closed during lunch time. Their spa is closed. Later the next day, I wanted to open a bottle of wine in my room. But guess what? No wine bottle opener in the room and no glasses, just paper coffee cups -- two, which we used in the morning to make some instant coffee (one of the very few amenities in the room). I called reception and asked if they could bring an opener to my room. "No, room service is closed now due to COVID." I asked, "Can I come to reception and get one?" Answer: "no, but you can buy one in the gift shop." Gee, thanks. But really, no thanks. The only thing that is reliably open in this place right now is, yes -- you guessed it - the casino. But even the casino is really packed, very smoky and fairly high stakes tables -- minimum $25/bet. Overall, this place is grossly overrated and not worth your money. You're better off staying in a cheaper place, and driving to restaurants, and walking the strip downtown from casino to casino. We did that and had a lot of fun. The casino's downtown have lower stakes and they're much less crowded, which is an added plus during COVID and, frankly, an added plus any time.
Crowds, lines and sneaky fees
Well, that's what we faced during weekend - long walk from packed parking, then line to pass security, then line to check-in, then line to get elevator to room and long walk along the corridor. Then in the morning slim chances to get elevator down in the morning (took us over 20 minutes Saturday morning). Lines to bowling, restaurants and crowds around pool/fire pits area We understand there is no housekeeping/towel change/garbage removal. But we do not understand why every night we've been charged 'HOUSEKEEPING GRATUITY' for service not provided. It just 2$ per night, also maybe I am old-fashioned, but it's likely myself at the end who decides to pay the gratuity or not? That was besides /on top of 'Resort Fee' plus 'TOURISM FEE'.
GSR is a resort. Other hotels may pretend to be, but they can’t fool people. Just as the Bellagio is to Las Vegas, GSR is to Reno. So when you are planning a vacation or getaway, come to the only place that has it all.
I’m so disappointed about this place, it used to be my favorite place to scape but with new managers all the time they want to turning it like Vegas SORRY this is not VEGAS!! They are cutting off free play and offers, I’m gambler INFINITY card but I’m so tired of all the new changes! The managers are so rude!!! Their stupid excuses my play change hahaha yes is going to change to a different casino!!!! like many other big players that prefer to go to the Atlantis!!!! I went to Harrah’s in Lake Tahoe and played one weekend and earned a Diamond card plus $675 in free play just for one weekend, a Apple Watch and 200 Best Buy gift card. I received better offers from the Atlantis and other casinos and if you are gambler don’t trust the GSR they don’t care about loyalty plus the machines are always dirty, tight and not working right; in my last stay at the GSR they room was dirty and bedding nasty with stains just gross 🤢 BYE BYE BYE GSR! I prefer to spend my money somewhere else!!
This place is amazing
My daughter and I stayed for a couple days! I highly recommend this hotel, Very wonderful staff!! Caring kind and considerate! So many fun things to do for kids and parents!!! The bowling alley is full of fun and the arcade is wonderful!