TripAdvisor traveler ratingbased on 8623 reviews
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. Our resort is northern Nevada's largest resort destination with 1,990 guest rooms, 845 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, 10 distinct restaurants, health club and spa, headliner entertainment, a Cineplex, a 50-lane championship bowling center, outdoor thrill rides, and aqua golf driving range. Grand Sierra is the largest casino north of Las Vegas.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Mandatory City of Reno-Imposed fees:
A $2.00* nightly Tourism Surcharge will apply and be charged and collected by the hotel either at check-in or check-out. This fee applies to every night of your stay regardless of the promotions included in your booking.
*Subject to change without prior notice.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Complimentary Wireless Internet Access
• Health Club admission
• Pool admission (seasonal)
• Free local and access calls
• Airport transportation
• Self and Valet parking
• 2 bottled waters
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pets are not allowed in the GSR Summit
Nonrefundable pet fees
Under 50 pounds (weekday) – PET - $30 per night
Under 50 pounds (weekend) – PET2 - $40 per night
Over 50 pounds (weekday) – PETO - $55 per night
Over 50 pounds (weekend) – PETO2 - $65 per night
All pets must visibly display the registered pet leash which requires a $25 refundable deposit upon checkin. This will be refunded upon return of the leash at check out.
Maximum of 2 pets per room
Unregistered pets will be charged a $150 non-registered pet fee in addition to the nightly pet fee
Breed restrictions – Pit bulls, Dobermin pincher, German shepards (unless K9), Rottweilers, Bull mastiffs, Wolf hybrid
Ratings & reviews
TripAdvisor traveler rating8623 reviews
A must stay in Reno
Been staying at the Grand Sierra since it opened as the MGM Grand in the late '70s. The remolding of the hotel in recent years has brought it back to the glory days. Hotel has a great variety of restaurants (both on the main/casino level as well as the lower/shopping/pool level. It's also great for families having the Fun Quest, pool, and movie theatre.
Spa Massage was great
Overall, we enjoy the property. We go there once or twice a year for our kids' basketball tournaments. Rooms are comfortable, amenities are solid. The pool remodel is great! Negatives--long wait time to check in...this is always the case so can mgmt do something to add personnel to streamline the check in process. Also, cigarette smoke is overwhelming at times, but it is legal to smoke indoors in Nevada. Wanted to actually write this review to compliment my masseuse at the GSR Spa. Her name was Jenny O. and she was amazing! I usually expect hotel massages to be so-so as it's usually a one-time experience and the masseuse doesn't have to go the extra mile for the guest since they will most likely not see them again. I had quite the opposite experience with Jenny. She gave me one of the best deep tissue massages I've had in a long time. I highly recommend Jenny O. Also, I liked the overall spa...it was clean, comfortable and had the amenities I'm used to such as steam room, dry sauna, hot tub, cold pool, etc.
GSR&C Theater Box Office Staff
R&R in Tahoe. Surfing for shows, Wow. 'An Evening with Dream Theater' 11/1/19 @ GSC&R Theater. Sold! Killer show, progressive metal overload. Noticed the DT Event Poster behind glass. A few questions to the staff and I had a contact. I called the Box office and was routed to Victoria Sweedler, Box Office Manager and told her my story and that I would like to acquire the DT Event Poster for my DT memorabilia collection. PLEASE! After some of appropriate questioning from Victoria, YES! It's mine. I want to also thank Darian Cook and Susie for all of there help and patience getting me to the right place. Friendly, Professional, Awesome. Next time by, I should stop by and say Thanx personally.
Always a Grand Experience
This is my "escape" place. Whether it's bowling, movies, or air hockey, it's always a wild ride. The casino is bright (no dark and dingy areas here) with a "can do" attitude. I've especially had great service from An An in the high limit area who always manages to remember my name! The selection of gaming is good with a wide variety of video poker games. Don't forget to sneak in to see some entertainment as the venue and acts are first-rate.
GSR is a great place to escape to with the family. Lots to do, lots of restaurants, large rooms. Cantor was super helpful on check in, we were upgraded to a corner deluxe room and it served us well for the 3 days we ended up staying. Our trip was extended due to road closures from the storm. We had room to spread out and get schoolwork done. The hotel ended to being close to empty due to travel restrictions and shelter in place orders but the staff were so helpful and friendly even though their jobs were going to be scarce in the next few days.